Lexus of Greenwood Village

The car was great and the experience was great... I The car was great and the experience was great... I didn't get much for my trade-in, they insisted that it was "Salvage" title when it wasn't. Oh The car was great and the experience was great... I didn't get much for my trade-in, they insisted that it was "Salvage" title when it wasn't. Oh, and the car we purchased had a resident mouse which took us by surprise. Thanks Bob! More

Bill Vogel, the Service Consultant, was very polite, professional, and knowlegeable. He was able to explain the likely problems with my brake system, and the reason for the shimmy I was getting when bra professional, and knowlegeable. He was able to explain the likely problems with my brake system, and the reason for the shimmy I was getting when braking at highway speeds. The brake work Lexus performed corrected the problem, and I was able to use a loaner vehicle to return home during the work. More

Everyone we worked with at Kuni Lexus was very friendly and helpful. The overall expericence was great. When one small issue came up with delivery of the vehicle, Allison went the extra mile to solve it and helpful. The overall expericence was great. When one small issue came up with delivery of the vehicle, Allison went the extra mile to solve it and she got back to us quickly. More

All was good except for the $250 auto detailing AUTOMATICALLY applied to my 60,000 mile servie checkup. When my husband questioned this charge, he was pressured into accepting the charge as it was AUTOMATICALLY applied to my 60,000 mile servie checkup. When my husband questioned this charge, he was pressured into accepting the charge as it was a "part" of the 60,000 mile checkup and the car would be like new. It didn't matter that the $250 charge was in ADDITION to the 60,000 service charge. When my husband called me to see if I had requested this service, I explained this was the first I knew of it, and we declined the auto detailing at this exorbitant price. I felt the act of automatically applying this charge to my bill was classless and demeaning for a luxury Lexus dealer. I was very disappointed in this sales tactic. On the flip side Don was friendly and efficient. The work was done expediently and I appreciated the loaner car. More

I had an excellent experience at Kuni Lexus. Before walking in the door, I knew I wanted to buy a new car, but was not looking forward to the experience of having to work with a sales person based on p walking in the door, I knew I wanted to buy a new car, but was not looking forward to the experience of having to work with a sales person based on previous experiences (none with Lexus). I was expecting the sales associate to be pushy and up-sell every feature on the car. I was pleasantly surprised working with Bill, he was very knowledgeable about the car, was honest, and did not push anything onto me. He answered questions about competitors and was transparent about features that BMW and Subaru had as well as Lexus. In the end the honesty brought me back, plus I absolutely love the car I bought and know it was the right choice. More

When car was returned to me the hood was not latched down. I did not notice this until I got on I25 and saw the hood quivering as I increased speed. Fortunately, the hood did not fly up but the potent down. I did not notice this until I got on I25 and saw the hood quivering as I increased speed. Fortunately, the hood did not fly up but the potential for a bad accident was there. This oversite was very careless on the part of the service people. I called the service folks and told them of this issue. They were appropriately chagrin about the error. More

Jeff Valley is a very thorough and professional service representative. Even in his absence on the day I picked up my vehicle all the arrangements had been made in advance and everything went smoothly. T representative. Even in his absence on the day I picked up my vehicle all the arrangements had been made in advance and everything went smoothly. The service was excellent and met my expectations; however, the "detail" in the interior detailing, which I thought was a little pricy, was not as thorough as I had hoped. The major areas i.e. floor mats, leather seats, etc. looked great while the dash board and gauges were still dusty and finger printed. More

Would NEVER recommend Stevenson as have had issues with them several times, but Kuni is the BEST. Especially their service department and Kevin Alexander, service rep. them several times, but Kuni is the BEST. Especially their service department and Kevin Alexander, service rep. More

Great service as always. However, while admiring the Great service as always. However, while admiring the new cars in the showroom, had the opportunity to interact with Robert (sales person). I cou Great service as always. However, while admiring the new cars in the showroom, had the opportunity to interact with Robert (sales person). I couldn't help but notice that Robert NEVER once made eye contact with me when he was doing the talking, only when I was talking. Could never bring myself to do business with this person. Not complaining. Just an observation. thanx, tom lawrence More

Kevin was very good when I check in. Because of the unusual nature of my maintenance problem, he called a tech, Eddie, in to go on a test ride with me so I could illustrate the nature of the problem. E unusual nature of my maintenance problem, he called a tech, Eddie, in to go on a test ride with me so I could illustrate the nature of the problem. Eddie and I had a great ride and I believe he understood my concerns. Kevin explained what was done to the car and what Eddie thought was actually wrong. Eddie check all the bearings to determine that none of them were bad and causing the vibration that I was concerned about. Kevin checked me out professionally and took me to my car. As I was resetting the seat and mirrors before I left, I discovered the mirrors were not working properly and I could not adjust the mirrors laterally. I went back in to tell Kevin, but he had checked out for the day. I asked Jeff if he could help me and he jumped right on the problem. He came to the car and certified that the mirrors would not work and stated that a tech would have to run an electrical check on the system in the morning. I was somewhat concerned, because I was planning to return home some 200 miles away and didn't want to be held up. Jeff said he would tell me what the tech found after the check and we could go from there. Jeff called the next morning and explained that the problem could not be duplicated by the tech (the problem was intermittent). Jeff then called Lexus and discovered that this problem had a history with this problem and was not an uncommon problem. Jeff then called the aftermarket warranty company and explained the problem and that my warranty was running out in a few days. The company agreed with Jeff and agreed to pay for the fix. After the actuators were replaced, Jeff called me to pick up the car. This was by 1030 a.m. I had plenty of time to return home that day. Jeff did a great job. I rated the overall experience GOOD, not great, because when I got the car back to the hotel, I discovered some black marks all over the back driver's seat. Normally this wouldn't have happened because Kuni covers the seats with plastic when the car comes in. The plastic was removed when I was getting ready to leave the first time and apparently was not replace for the second go around. Otherwise, a great experience. More