Lexus of Greenwood Village

Matt Tippett, Jeff Valley, and Jared Thaunt provided OUTSTANDING customer service by analyzing a given service problem and resolving the issue in a fair and equitable manner. Kuni Lexus is, quintessenti OUTSTANDING customer service by analyzing a given service problem and resolving the issue in a fair and equitable manner. Kuni Lexus is, quintessentially, the paragon of customer service. Dr. Jim Savard More

We agreed on a price for the 2001 Ls 430, I applied my initials. We agreed on a price for my trade-in. They made me wait and wait while they prepared the closing documents. I was the last customer on initials. We agreed on a price for my trade-in. They made me wait and wait while they prepared the closing documents. I was the last customer on a Saturday night and the doors were closing. In my rush to get out the door for a long drive home in my newly acquired LS 430, I initialed and signed everything at the places indicated, after-all, we had agreed to a price and a trade-in price. I wrote them a check. Only the next day, did I realize they had cheated me. We agreed on a $10,100 purchase price, total. They offered me $1,200 from my trade-in. On the papers, buried in the stack, they instead inflated the purchase price to $11,300 and then took out the trade-in. This is wrong They orchestrated this misunderstanding in their favor. I did not catch this mistake buried in the fast-talking ritual of closing. They must have done this before and I am sure they will do it again if given a chance. They pulled a fast-one and I was a trusting, gullible buyer. I feel swindled out of my trade-in amount. This is my fault for assuming they were going to treat me as a valued customer, not an easy mark with a checkbook. It is not about the money, it is about feeling cheated and how they take money from customers unfairly. It is a valuable lesson to my kids and the readers of this review. Was it worth it to their reputation? I would expect this from a dealership on Colfax (the ones surrounded by razor wire), but not an established Lexus dealer with a reputable name. Steer-clear of Kuni Lexus. Kent More

This was as pleasurable an experience in buying a car in all the years of making purchases. An unsual event in that we had just purchased a new Lexus CT2000 24 days ago. My wife drove it in our first Colo all the years of making purchases. An unsual event in that we had just purchased a new Lexus CT2000 24 days ago. My wife drove it in our first Colorado snow storm of the year and was scared out of her seat at the lack of traction in the light weight hybrid. With winter just starting here it would not work to have my wife in an unsafe car. Frank and Jack with the help of thier manager Mike helped minize the effect of the deprectiation we just experienced driving the new car off the lot. It had only 600 miles on it but we took a $5000 hit. We traded up to a new RX450H which is way more car but Jack was so knowlegable about the upgrade it convinced us this was the right choice. My mistake for not doing my research on the CT in the first place but these guys made it as painless as possible and we have clearly a better vehicle now. I'd recommed any of these guys and this dealership any day. More

Kuni Lexus has the best service department! Jeff is always a pleasure to work with. He is always efficient and concerned about his customer. I would recommend the service department at Kuni Lexus! always a pleasure to work with. He is always efficient and concerned about his customer. I would recommend the service department at Kuni Lexus! More

I would definately tell my friends to work with the professional people at Kuni Lexus I went to Kuni to service my Lexus RX300 with Jeff Kidwell and ended up with a beautiful 2010 RX 350. I met with A professional people at Kuni Lexus I went to Kuni to service my Lexus RX300 with Jeff Kidwell and ended up with a beautiful 2010 RX 350. I met with Archer Goodman, Finance Manager. Outstanding service from this gentleman!!!! It all started with him:)). He introduced my to Cindy Holter who was a perfect fit for me. Everyone from the manager, estimator, sales, service to my lesson on how to operate the car with Branndon was curteous and professional I am so pleased with My RX350 and consider the folks I dealt with my new Lexus family. Thank you all for your time, effort and knowledge displayed to me during the sales process.!!!!! I wrote a glowing report on the Google site but it appears to be down, so I wanted to make sure that everyone involved with my purchase was thanked properly. As Arnold says "I'll be Bock" More

Kuni Lexua exceeded my expectations!!  I'm from Virginia traveling the country for a couple months.  My 2001 Lexus was towed to Kuni from Ogallala NE when it stopped on I-80.  I ended up spending 3 Virginia traveling the country for a couple months.  My 2001 Lexus was towed to Kuni from Ogallala NE when it stopped on I-80.  I ended up spending 3 days, mostly at Kuni, trying to figure out what to do.   Britany  answered the phone when I initially called and got the ball rolling.  Each time I entered the showroom she checked to make sure everything was going ok.   Traves took over the service end.  Once my car arrived he immediately had it checked out.  Turned out the motor was shot and not worth fixing.  He was very thorough in walking me through what happened.  When I got a new to me car, it turned out it had been serviced with you so he could look up what was needed --  which wasn't much. Zachery helped me twice when I was getting all the things from one car to another - always cheerful, always willing to do whatever I needed. If I had to say who among all the helpful staff at Kuni was most helpful, it was Jack Chung.  Even before my car arrived I met with him as I thought I may have totaled my car.  When I couldn't find what I wanted at Kuni, he began looking elsewhere helping me understand what Carfax was saying.  I found what I was looking for at Carmax and I called Jack to make sure there was nothing similar at Kuni.  He said there was nothing and that I was getting a great car. Once I got my car, Ed & Ian helped me with accessories.  After I bought what I thought I needed they helped install them and show me car features I wasn't aware of. I felt as though I was in the middle of that wonderful holiday movie, Miracle on 34th Street.  I spent less than a $1,000 over those 3 days with you yet you'd think I bought 2013 Lexus.  Every single person went above and beyond.    Kuni turned what could have been a disaster into feeling as though I'd known you forever. You can rest assured I will continue to tell everyone how wonderful they are!   More

I just bought a Lexus IS 350 from Kuni Lexus. It was a very pleasant experience. No pushy sales men. Dave Nichols was so patient and so nice to work with. I will definitely go back when it's time for a ne very pleasant experience. No pushy sales men. Dave Nichols was so patient and so nice to work with. I will definitely go back when it's time for a new car. Ask for Dave you will not be disappointed . More

I bought a Lexus 350RX from Kuni Lexus on 05-22-12. It was the most pleasant car buying experience I have ever had. I put off buying a new car for a year because I dreaded the process. From the time I e was the most pleasant car buying experience I have ever had. I put off buying a new car for a year because I dreaded the process. From the time I entered the dealer, every person I came in contact with was both friendly and professional. My salesman was Mark Larson. He was great to deal with and made the process easy. As a single female, I expected the dealer would try to take advantage of me but that never happened. I am more than happy with the price I paid for my new car and I absolutely love my new car! The car I traded in was a Jaguar and I am surprised to say I enjoy driving the Lexus more than the Jaguar (and I loved my Jag). More

I purchased a used vehicle from this particular dealership. The overall sales transaction was fairly straight forward- I appreciated that. However, when I tried following up with the salesperson 3 dealership. The overall sales transaction was fairly straight forward- I appreciated that. However, when I tried following up with the salesperson 3 months later regarding a car issue, she was rude to me and failed to follow up. One of the reasons I purchased the vehicle was because of the 100+ point inspection and "certified pre-owned" designating that came with it. When I called in mid-March to report an issue with the air conditioning, I was informed I had 30 days to return with an issue like that and that Kuni would have no part in finding/repairing the issue. Now, I understand it's a business and you're only obligated to services defined under contracts and warranties, but when I took the vehicle in to have a quote performed at another shop, the mechanic took one look under the hood and fixed the issue within 15 minutes- at zero charge. The "issue" was caused from the mechanic at Kuni who performed the oil change, then forgot to plug in the AC and Electronic Stability Program relays when they finished the service. Needless to say, I will be taking my business elsewhere in the future. And since this is the first vehicle I've purchased, there will be plenty of car buying business in my future. More

Excellent service! My experience with Kuni is ranks number one of all the dealers I have utilized. I would recommend without hesitation Kuni Lexus. Jeff Valley was fantastic. number one of all the dealers I have utilized. I would recommend without hesitation Kuni Lexus. Jeff Valley was fantastic. More