Lexus of Greenwood Village

I would like to say “Thank you” to Scott Bakay ( Sales & Leasing Consultant at Kuni Lexus of Greenwood Village Dealership) and Richard Carni ( Financial Services Manager) for doing an excellent job. I tra & Leasing Consultant at Kuni Lexus of Greenwood Village Dealership) and Richard Carni ( Financial Services Manager) for doing an excellent job. I traded in my car and bought another vehicle on 11/12/2013. Scott Bakay helped me make the right choice for myself. He explained everything about the vehicle to me in detail. He was very accurate and through with each and every step. He is also very friendly and professional. Richard Carni took care of the financial side. I can tell that his passion is all about helping other people. He is well organized and easy to talk to. These people represent the company very well and make customers feel welcome. Great work! Thank you! More

The dealership is exceptionally customer service oriented. This is my first experience with driving a Lexus, which was purchased from Kuni. I could not be happier. oriented. This is my first experience with driving a Lexus, which was purchased from Kuni. I could not be happier. More

I gave them the review I did because of their poor customer service and lack of attention to details affecting the quality of the car I purchased, which I describe in detail below. I bought my car fro customer service and lack of attention to details affecting the quality of the car I purchased, which I describe in detail below. I bought my car from Kuni Lexus of Littleton (now Greenwood Village) in March 2013. It was a Certified Pre-Owned 2011 RX450h. I should have gone elsewhere just as soon as I received the insulting and condescending email from their sales manager, George Dunn. However, I was driving a rental after totaling my previous car and had a limit to that coverage, increasing the perceived pressure to buy a car soon. Shawn Evans, their General Sales Manager and generally nice guy, worked quite hard in an attempt to reverse the damage done by Mr. Dunn in not one, but several, emails. His efforts might have actually been enough to reverse this damage had it not been for his staff's lack of attention to detail during the CPO inspection. Issues not taken care of, discovered and ignored, or not checked during this inspection regarded appearance, the absence of daily use items such as a second key fob for the second driver, manual, tonneau cover, and cargo net, as well as mechanical issues only discovered after I purchased my car and during my first six months of ownership. The most recent now-to-be-expected customer service disappointment occurred during the last part of September 2013. The salesperson assigned to follow up with me emailed to check how everything was going with the Lexus during the first 6 months of ownership. I had just returned home from another Lexus dealership (with my loaner because numerous parts needed replacement). I responded to the email, outlining the issues with the car and Kuni's lack of attention to detail. I sent the response to the salesperson, the General Sales Manager, and the President, all of whom had been involved in the beginning when their sales manager was disrespectful. I sent that email on September 24th, 2013. As of Monday, November 4th, I had not received any response. Now whether or not they ignored it because I was the barnacle that wouldn't go away, it is good customer service to respond to complaints just as you would respond to compliments as it is complaints from which we learn. However, what it demonstrated was their cavalier attitude toward upholding a standard, the Lexus standard, even when no one is looking. The ironic thing is the lack of response is another testament to their lack of attention to detail. While I am quite certain this doesn't apply to everyone who works there, it seems the evidence is accumulating toward the conclusion that you won't experience consistently good customer service and maybe not even purchase a car that has been adequately evaluated for problems. The saddest part is that after I posted a Google+ review on November 4th, I received a call approximately 12 hours later from the General Sales Manager of Kuni Lexus of Greenwood Village. He ADMITTED to reading the email but said it was written in such a way that closed to door to further communication from them to me. I had to remind him that it was his salesman who initiated the email contact, requesting my reply, to see how the first 6 months with the Lexus was going. So, he said he wanted to make it right and asked how to do it. I gave him the recipe for satisfaction and he said he would work on a deal but while I was waiting to hear back from him, he asked that I remove my Google+ review. I was more than welcome to post it again, he told me, if he was not able to make it right but maybe by then, it wouldn't even be necessary because he would have had attempted to make it right. Quite frankly, I was shocked by this because it implied one, if not two, things: "My reputation is more important than your satisfaction" and "If you remove this review, I will give you a better deal (coercion)". As it turned out, I didn't actually have the time in that two hours to remove it and I am glad I didn't. The "deal of a lifetime" was similar to an offer I received from him 6 months ago when I asked to return the car because I was worried I had bought a "lemon". Back then, it was also described as "a deal of a lifetime". So, as it turns out, it's not actually "the deal of a lifetime" if 1) it comes around twice and 2) it is actually WORSE than the first "deal of a lifetime". When I tried to point this out, he attempted to strong arm me, repeating it was "all he could do", it was the "deal of a lifetime", and there "was no profit" in this deal for them at all. While stating these thing, his voice became terse, he interrupted me, and also talked over me. Needless to say, he couldn't make it right and it seems likely it was unable to happen because he was checking the box that said, "Call the customer. Validate their feelings. Offer them something, and maybe something which wouldn't quite be acceptable because it doesn't actually meet the needs you asked about earlier in the conversation. Then when they won't, or can't do it, you are off the hook because you checked the box. You tried. They were just difficult and would never be able to be satisfied no matter what you offered." Earlier this morning, I received a hollow apology from him, called him on that, and still received an email taking some ownership but not really. It's too bad because the General Sales Manager seemed like a good man. Maybe he still is and his hands are as tied as he says. Regardless, don't waste your time at Kuni Lexus of Greenwood. Go to Stevinson Lexus of Frederick. More

The entire staff made the process very comfortable. They followed through with what they promised. Both myself and wife felt it was the best new car buying experience we have ever had. Great staff incredi followed through with what they promised. Both myself and wife felt it was the best new car buying experience we have ever had. Great staff incredible showroom. IC More

When I arrived I was checked in immediately and directed to the waiting room. I enjoyed a cup of coffee. My wait time actually took less time than I was told it would. to the waiting room. I enjoyed a cup of coffee. My wait time actually took less time than I was told it would. More

This was by far the best car buying experience we have ever had! The dealership is beautiful, the employees are friendly and professional and our salesperson, Cindy was very knowledgeable. We were offered ever had! The dealership is beautiful, the employees are friendly and professional and our salesperson, Cindy was very knowledgeable. We were offered a fair price for our trade-in with next to no haggling and our new used Lexus RX350 came with tech support and a 3 year/100,000 mile warranty. We will gladly drive up from Colorado Springs again when we are in the market for another car! More

Jeff and the entire team were friendly, quick and kept me informed of my repair. I will continue to go to this dealership for all my Lexus work. informed of my repair. I will continue to go to this dealership for all my Lexus work. More

I brought my 2007 Lexus RX 350 to get serviced. I had a great expereience, everyone greeted me and asked if i had been helped. My service was completed within the time frame that I was given, so I was in great expereience, everyone greeted me and asked if i had been helped. My service was completed within the time frame that I was given, so I was in and out on a saturday morning which was nice. More

This was was my first visit to the new facility in Greenwood Village. What an amazing facility and if you have a few extra minutes I would suggest stopping in just to see their new facility it truly i Greenwood Village. What an amazing facility and if you have a few extra minutes I would suggest stopping in just to see their new facility it truly is worth the time. All the things you've come to expect from Kuni Lexus and much much more. My service consultant Bill Vogel as always gone well above and beyond to ensure my satisfaction. Everyone at Kuni Lexus is top notch and fantastic to work with. They truly take care of their clients. I would recommend anyone looking for a luxury vehicle take a look at Kuni Lexus not only for the fantastic vehicles Lexus makes but also for the customer service you will receive from the moment you walk in until the time you buy your fifth or sixth Lexus from Kuni. More

This visit surpassed all prior. The new facility in Greenwood Village is extraordinary. Mr. Valley, as usual went above and beyond, giving the best customer service, I have grown accustomed to, he sho Greenwood Village is extraordinary. Mr. Valley, as usual went above and beyond, giving the best customer service, I have grown accustomed to, he should be commended. If it were up to me, I'd give him an additional week, paid vacation. I'm looking forward to my next visit. Thanks again More