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Lexus of Greenwood Village
Greenwood Village, CO
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 22, 2015
Highly recommended dealership! My husband and I purchased a Lexus NX from Kuni Lexus of Greenwood Village. Every part of the experience far exceeded our expectations! This truly rem My husband and I purchased a Lexus NX from Kuni Lexus of Greenwood Village. Every part of the experience far exceeded our expectations! This truly remarkable dealership lives up to a first-class “Lexus experience.” Every person we dealt with from initial contact to delivery of our vehicle listened to our needs, wishes, and budget, intuitively provided us information of alternative choices, and following our purchase, provided one-on-one training so that we could easily transition into enjoying all of the cutting-edge features in our new vehicle. Management sets the tone and expectations for an organization and General Manager, Shawn Evans, leads by example. He has created an atmosphere that is polished, welcoming, professional, and elegant, with a staff that is extremely knowledgeable about their products and the industry, yet not pushy. If you are interested in a luxury automobile that is matched with a first-class luxury experience, I highly recommend Kuni Lexus of Greenwood Village. More
by ThrilledBuyer
Employees Worked With
Thom Trumble, Don Hervieux, Shawn Evans, Brian Sheridan
April 18, 2015
Found the perfect car; miscommunication w/finance manager Kuni Lexus in Greenwood has a beautiful facility. Its sales personnel are professional and dressed the part. When I came in on Saturday, April 18th, Kuni Lexus in Greenwood has a beautiful facility. Its sales personnel are professional and dressed the part. When I came in on Saturday, April 18th, I was referred to Danny, one of their used car personnel. Danny was knowledgeable and very good at his job. He knew the vehicle he was selling and, as a sales person, was very good at his job! After we had gone back and forth for a while, we had come to an agreement on a purchase price/price for my trade in, and decided to move forward with the sale. Here is where we ran into the problem. I have purchased five cars over the last couple of years from different dealerships in different states. I am very familiar with different sales techniques and what is required by law to purchase a vehicle. The finance manager for Kuni, Richi, was summoned when I stated that I did not want to fill out a credit application. I had a dealer check from my bank on hand and was ready to go. The finance manager stated a bunch of things about 9/11, Homeland Security, and the legal necessity for me to sign my approval for him to pull my credit report. For those unaware, there is no legal requirement, law, or regulation that states a car dealership needs to run your credit for the sale of the vehicle. Having my credit run is no big deal, of course. After your first initial credit report pull (which was done by my bank) there should be no further impact to your credit score. What I did not appreciate was being lied to. When I called out the Finance Manager, he basically doubled down, stating that "no car dealership in Colorado would sell me a car without running a credit application" and continued to carry on about how he "had to due to law". When I asked for a regulation/law, he couldn't cite one, and instead showed me a piece of paper concerning OFAC. I read up on OFAC, and while it is a requirement for cash buyers, it does not require any sort of "credit check". In the final moments of my day here, before leaving without any car/sale, I told the finance manager that if it was a "dealership requirement", they can do what they please, but that the main reason I was leaving was that I was being lied to about what is necessary to buy a car. Also, I checked with four more dealers in the Denver area, and all of them stated they could take a dealer check without running my credit. Huh. See here: http://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-the-patriot-act.html EDIT: Having become very upset over my discussion with the finance manager, I ended up writing (what I hope!) was a polite e-mail about my concerns to Mr. Shawn Evans. The next day, I received a phone call from Mr Evans regarding the events that transpired the previous day. I was able to discuss my concerns w/Mr Evans and Mr Carni, which led to a better understanding of their dealership protocols and a hashing out of our miscommunication. Thereafter, the dealership ended up bending over backward to ensure I got the car I wanted at a fair price while making the entire process as simple as possible. While I felt I did have to be a bit of a pain (sorry, gentlemen!), in the end I walked away with a car I love from a team of people who worked their hardest to make my life easy. You know what? I think I would buy another car here. Also, the facility is still -outrageously- nice. More
by HodorGrizelda
Employees Worked With
Danny Tyson, Archer Goodman, Richi Carni
April 17, 2015
Lexus RX 350 F Sport Brian Sheridan was excellent from the car show through to the completion of the deal. Bryson taught us all about the Lexus and Dutch in financing was Brian Sheridan was excellent from the car show through to the completion of the deal. Bryson taught us all about the Lexus and Dutch in financing was very professional as well. Loved the Dealership and all the amenities. GREAT JOB! More
by andymac
Employees Worked With
Dutch, Shawn Evans, Brian Sheridan, Bryson Gardell
April 17, 2015
Always a pleasure It is always a pleasure to work with the staff at Kuni Lexus. The level of service is consistently high among all staff members and they all go out of It is always a pleasure to work with the staff at Kuni Lexus. The level of service is consistently high among all staff members and they all go out of their way regarding customer satisfaction. More
by keg72
Employees Worked With
Thom Trumble, Marshall Colston, Gary Taylor, Shawn Evans
April 02, 2015
Top Notch! Went into dealership thinking that if I can get a quick answer to my financing questions and a great deal and I did not have to wait around there woul Went into dealership thinking that if I can get a quick answer to my financing questions and a great deal and I did not have to wait around there would be a good chance I would buy a car. If any of these requirements fell short of my expectation I would not have purchased a car! Needless to say I bought one! Exceptional experience overall! More
by Twoboys911
Employees Worked With
Thom Trumble, Melissa Lanini
April 01, 2015
Great experience ! I have dealt with 6 different dealerships in the past and Kuni Lexus is the only one I am fully satisfied with. As soon as I walked in the door, I rea I have dealt with 6 different dealerships in the past and Kuni Lexus is the only one I am fully satisfied with. As soon as I walked in the door, I realized the facility is nice and clean,I was being greeted promptly and politely by 2 receptionists, then I was introduced to John Fleming who helped me with a 2015 GS 350. He was very courteous and was knowelgeable about the car. I was not being pressured to make a decision right away. Before I leave the facility, I had a chance to enjoy a cup of complimentary expresso prepared by a nice lady at the coffee bar. I have decided to lease the 2015 GS 350 and since I live 90 miles away from the dealership, most part of the procedure was being done over phone calls and emails between me and John Fleming. The whole process was smooth, we agreed on the price and the next day, I am in the dealership signing paperworks and ready to drive my new car out of the lot. I mainly deal with Archer Goodman with the paperworks and he was very nice to work with, he explained the details of the contract to me very carefully and then there is Kaley the tech specialist who teaches me how to use the technology in the new car and even set up the Bluetooth features and the Lexus remote app for me with my cell phone. At last, as I am driving away this beautiful car, I have noticed 2 bottles of prierre water sitting in the cup holders. I was amused by the thoughts of that. I have dealt with BMW, Porsche, and Acura dealerships, I have never got an experience like that before. More
by Wendy1018
Employees Worked With
Archer Goodman, John Fleming
March 31, 2015
Excellent service - Kuni Lexus Greenwood Village Purchased my first Lexus after rave reviews from other Lexus owners and I'm so glad I bought from Kuni Lexus of Greenwood Village. The staff I worked Purchased my first Lexus after rave reviews from other Lexus owners and I'm so glad I bought from Kuni Lexus of Greenwood Village. The staff I worked with - Brandon McPherson and Thom Trimble - were not pushy at all, and were both very knowledgeable and accommodating as well as professional. I left with a great vehicle at a great price. The warranty and maintenance options and inclusions are top of the line as well. You will want to take your vehicle to this beautiful dealership as the service is impeccable. Highly recommend you purchase a vehicle from Kuni! More
by sbroughton
Employees Worked With
Bryson (taught me how to work all the gadgets) was great too, Thom Trumble, Brandon McPherson
March 31, 2015
30,000 mile check I have worked with Don and Kuni Lexus for 14 years. I am driving my 3rd RX 350. I have always had great customer service and Don has always treated I have worked with Don and Kuni Lexus for 14 years. I am driving my 3rd RX 350. I have always had great customer service and Don has always treated me fairly. I recommend this SUV to everyone. I don't think I will ever drive anything else. I always feel he is extremely honest with me and will go out of his way to help. The dealership is amazing!! More
by jan0103
Employees Worked With
Don Hervieux
March 22, 2015
Best dealership in Colo I leased my 4th vehicle from Kuni Lexus today. My 1st experience with this dealership 14 yrs ago is the reason why I continue to do business with them I leased my 4th vehicle from Kuni Lexus today. My 1st experience with this dealership 14 yrs ago is the reason why I continue to do business with them today. The entire process from start to finish is truly 1st class. More
by JB
Employees Worked With
Steve , Greg Stanton, Loren Roybal, Archer Goodman, Bryson Gardell
March 20, 2015
Kuni Lexus of Greenwood Village A+ service all around. Bill listened to what we needed in a car and delivered, Archer helped guide us through the financial process with ease, Bryson A+ service all around. Bill listened to what we needed in a car and delivered, Archer helped guide us through the financial process with ease, Bryson was just the best at helping us with our new technology, and when we had the Lux care service Clay helped us with our free rental and I was out of there in minutes. Kuni Lexus treats their customers like each one is special. They are great at listening to what you want and catering to your needs. This is our second car that we purchased from Kuni because of their great care for their cars and customers. I am sure we will be back again for our third purchase...just hope it's not so soon...:-) Thanks guys for everything!!! More
by The Blackmon's
Employees Worked With
Bill Owens, Archer Goodman, Bryson Gardell, Clay Mills
