Lexus of Greenwood Village

Pierre is the MAN! Great experience at Kuni with Pierre Essama. Love the upfront pricing. No haggling. Excellent trade-in value. The customer service was outstanding. Great experience at Kuni with Pierre Essama. Love the upfront pricing. No haggling. Excellent trade-in value. The customer service was outstanding. Highly recommend this dealership and Pierre. More

Outstanding Service Thank you for the positive experience!! I enjoyed the way transactions handled. Definitely I would recommend this dealership to others or comeback t Thank you for the positive experience!! I enjoyed the way transactions handled. Definitely I would recommend this dealership to others or comeback to buy or service my vehicle. More

NEW LUXURY CAR OWNER!!!!!!! This was my first time looking at and buying a Luxury car. My husband and I just showed up on a late Saturday morning without an appointment. My int This was my first time looking at and buying a Luxury car. My husband and I just showed up on a late Saturday morning without an appointment. My intention was just to look around, I was looking at a couple different cars. We were assigned Bryson Gardell and he was simply amazing!! I am a very upfront person so I informed him at the beginning of our conversation we were not buying a car today, but I wanted to test drive a couple of cars and get an ideal of what I wanted. From the beginning Bryon was patient very knowledge, and not pushy at all. He listened to what I wanted and gave me options. Long story short compared to other dealerships I visited by far Bryson had the best customer service going. Therefore, 10 days later I brought my new 2017 Lexus for him. He even took pictures of me with my new car with the Big Blue Bow on it!!!! Love it!! Who could ask for better service than that!! BIG SHOUT OUT TO ARCHER GOODMAN for getting the deal finalized!!! I would recommend this dealership and these to gentlemen to anyone that asks!! Everything about this dealership is top-notch. Being treated like an individual and not like just another client goes very far in my book. You have to earn my business it is just not given and that is exactly what Kuni Lexus, Archer, and Bryson did!! More

Used Lexus purchase Niki Littrell was very knowledgeable of every detail and questions we had. Best car experience we ever had and we give them a 5 star rating. All of b Niki Littrell was very knowledgeable of every detail and questions we had. Best car experience we ever had and we give them a 5 star rating. All of behind the scenes staff were very thorough and so friendly. All stayed after close to cover every detail and finish in a timely manner. More

New Car information I went into the dealership to look at new SUVs. I've never driven a Lexus in my life. I met Dustin Stewart who was fantastic to talk to. He explain I went into the dealership to look at new SUVs. I've never driven a Lexus in my life. I met Dustin Stewart who was fantastic to talk to. He explained that the best way to learn about the RX SUV is to drive one. He was right, it was a great vehicle to drive. I drive a sports car at the moment and don't want to give up the performance. The dealership was classy; the vehicle was a quick and stable; most importantly I enjoyed working with Dustin. More

Kuni Lexus Experience Niki Littrell was our salesperson and she was terrific, as well as the support staff. I was offered a very fair deal and delivery was smooth and very Niki Littrell was our salesperson and she was terrific, as well as the support staff. I was offered a very fair deal and delivery was smooth and very information as well as thorough. If you are considering a Lexus I recommend you pay them a visit. More

Great buying experience. True to their word - Best price, great experience. Jesum was great answering all our questions. Very open - at no time was there any pressure making f True to their word - Best price, great experience. Jesum was great answering all our questions. Very open - at no time was there any pressure making for an informed purchase. More

Wonderful experience Dustin was ready for me when I arrived after spending time online with me to help me decide on the best purchase for me. He was knowledgable and frie Dustin was ready for me when I arrived after spending time online with me to help me decide on the best purchase for me. He was knowledgable and friendly. Loren was friendly and efficient and answered all of my questions. Archer had my paperwork completed quickly. Nate was great with handling the window tinting after I purchased the vehicle. They all made the entire buying experience very pleasant and I recommend Kuni Lexus very highly. More

Warning to Potential Customers I was extremely disappointed in my experience with this dealership. This was my 1st ever experience with Lexus; I've owed several different brands of I was extremely disappointed in my experience with this dealership. This was my 1st ever experience with Lexus; I've owed several different brands of cars, but this time I decided to give Lexus a try. Upon my 1st visit, I had an appointment with a sales rep (Don Wood) before I came in; I also spoke to him on the phone the morning before my appointment. When I arrived, I was early so he was still with other clients; however, over an hour after my appointment time I was still wandering around the store without a sales rep. Finally someone else came to help me, but it was not Don who I had the appointment with (I came to find out later, the reason he ditched me was because he was with "Gold level clients" so apparently I wasn't important enough to him). That day, the numbers weren't adding up to where I wanted them so I decided to wait and bring my husband in on a different day to help with the decision. One reason the numbers weren't where I wanted them to be was because they were offering me about $3000 less for my trade in than other dealerships were offering me (I went to several including Jaguar, Jeep, Cadillac, Lincoln, etc before visiting Lexus). Also, the next day or so I was called to be informed that the numbers weren’t even correct that they offered me. After thinking about it over the course of a few days, I brought my husband in to look too and spoke with Don again, who again brought another sales rep in to “assist” (but I did NOT have an appointment this time, so that's understandable). My husband and I found a beautiful new 2017 Lexus that we liked so we decided to buy it. They never did increase our trade in value, but we really liked the car so we decided to go through with the deal anyway. The new Lexus that we chose had scratches on 2 of the rims - the sales rep that was assisting, Pierre, was bound and determined to let us leave the lot with scratched up rims. We literally had to threaten to walk away from the deal (and we would have) if they did not fix the issue. Their solution was to switch them out with another car on the lot - I'm sorry to whoever gets the Blue 2017 RX350; you have scratched rims. So here we are about 2 weeks after the signing of the contract - I get a call from the finance department.... turns out, they made a mistake on the contract on the tax section - ....and expect for us to give them over $700 more on the spot!!! My 1st thought was: isn't this a Lexus dealership - and a "Lexus Plus Dealership" at that, shouldn't they have done it right the 1st time, or at least caught it before now? To fix it they had to re-do the contract by mail because they didn’t want a salesperson to “waste their day” bringing me the new contract. When I received the contract via Fed-Ex, one of the documents were STILL INCORRECT so I called Archer in finance to tell him that I can’t sign that section and he had the nerve to have an attitude with me and was rude and unprofessional. When you are spending that much money, I would think a little more respect would be in order, especially when I’m just trying to deal with THEIR MISTAKE. By everything that has happened up to this point, I'm beyond frustrated. Additionally, here I am over 2 weeks later and the financing company who financed my trade-in STILL HASN'T BEEN PAID so I am literally responsible for not only my new car payment, but my old one as well at this point. I called the Kuni Lexus finance department and was told that THE PAYOFF HASN’T EVEN BEEN SENT YET! I was expecting much more from Lexus, especially from "Lexus Plus". I love my new car, but I will not be dealing with this dealership again; I really hope other Lexus dealers are much more professional. More

Mark Olegario was an awesome salesperson to work with Couldn't have asked for a better sales person than Mark Olegario. Friendly, knowledgeable, and accommodating. The facilities at Kuni Lexus are first Couldn't have asked for a better sales person than Mark Olegario. Friendly, knowledgeable, and accommodating. The facilities at Kuni Lexus are first class, especially the customer area. More