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Lexus of Greenwood Village
Greenwood Village, CO
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 01, 2025
I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision. More
by Lexus#4
Employees Worked With
Kristian Fernanda, Raymond Rodriguez
December 31, 2024
When we first arrived I filled out a paper the receptionist said was needed to fill out. She said a salesmen would find us. We waited for over 30 minutes and my husband went in and the receptionis receptionist said was needed to fill out. She said a salesmen would find us. We waited for over 30 minutes and my husband went in and the receptionist never gave my paper to anyone so we were waiting for nothing. The salesman Chuck was friendly and seemed knowledgeable about the car. After test driving the car we went in to discuss pricing. He asked my price range and once I mentioned that he seemed distant as if he didn't think I could afford the car. I told him I was putting money down but he still seemed rushed and just wanted me to fill out the application and be done with it. I wanted to think about it and he didn't reach out to see if I was still interested in the car. I said yes but had additional questions. He seemed annoyed but did try to answer my questions. He was not able to answer any financial questions and it seemed as if the financial department didn't communicate with Chuck. Through the whole process I kept getting pushed over from one person to the next. When I finally was able to come in, I was told my apr was 7.99% however when I worked with the financial department it was 8.23%. It didn't seem as if anyone knew much about the whole process. Chuck eventually pushed me to AJ whole was very nice and as helpful as he could. Overall, it was a very difficult process that I feel could have been an much easier process. They also tried to add an extra "protection" on the price that i never asked for and was never told about. Luckily i saw the extra charge they tried to pull and removed it. My husband bought a car here as well and he explained that the salesmen spoke to him as if he was an idiot. He was also charged that "protection" charge and he never knew about it. I think the salesmen need to be clearer on all the charges along with improving the communication from the financial department. The only person that was helpful was AJ. More
by Shorti41506
Employees Worked With
Chuck Thomas, Kifah Thaut, AJ Brown
December 09, 2024
The staff was excellent from start to finish. Beginning with the front desk staff, they asked if I needed anything and kept me informed of what was happening at all times. This was greatly apprec Beginning with the front desk staff, they asked if I needed anything and kept me informed of what was happening at all times. This was greatly appreciated. Sean was fantastic to work with. I felt no pressure during the entire experience and he explained everything to my satisfaction. It was a busy day (the day after Thanksgiving) but he also kept me informed as the deal was moved through the process. I would definitely work with him again on another purchase when the time comes. Finally, the finance manager was also very good in explaining the various options for service plans and other items. You should be proud of the group at your dealership. Probably the best I’ve ever seen as far as being knowledgeable about the car I was purchasing as well as the friendliness and professionalism of all the people I came in contact with. Thank You! More
by dazzsj
Employees Worked With
Raymond Rodriguez, Sean Beatty
November 01, 2024
Nhat is a step above the rest. He remembers everything and applies a personalized touch to every interaction. I’ve had the opportunity to work with other service professionals in y He remembers everything and applies a personalized touch to every interaction. I’ve had the opportunity to work with other service professionals in your dealership and none were as knowledgeable or honest as Nhat. I’ll be back every time I need a service and I’ll be asking for Nhat. More
by misterrogershouse
Employees Worked With
Nhat Nguyen
August 26, 2024
Very professional experience from building itself to exit experience with new car. A.J. Took great care to explain features of my car and to get all the technology customized for me. Blue in finance was ver experience with new car. A.J. Took great care to explain features of my car and to get all the technology customized for me. Blue in finance was very thorough in explaining additional warranty coverage options. I was very happy with my experience. More
by sharynelyse
Employees Worked With
Blue, AJ Brown, Kenji Lee
August 17, 2024
Good service is hard to find. Great service doesn't exist--almost. That sounds cheesy, but David in the service department has left me flabbergasted with how well he coordinates w Great service doesn't exist--almost. That sounds cheesy, but David in the service department has left me flabbergasted with how well he coordinates what I need for my current vehicle, and he's helped me dodge bullets with potential purchases of used ones. I will always buy lexus, and I will always bring my vehicle to David at Kuni even if I have to drive a hundred miles. More
by jbenson9432
Employees Worked With
David Angiolini
