Lexus of Greenville

Lexus Service Our Lexus RX 330 has been to the service department regularly for 5K mileage service intervals. Craig Manners has given us excellent service, doesn't Our Lexus RX 330 has been to the service department regularly for 5K mileage service intervals. Craig Manners has given us excellent service, doesn't pressure us to buy unnecessary services, and often gives us tips for cost savings. It has been a pleasure working with Craig and the service team and we would wholeheartedly recommend them. More

Exceptional Service and Customer Satisfaction Brought my 2009 LS 460 in for the 45,000 mile service and some body repair. Service Rep. Brett Bulley arranged for repair estimate, service work inclu Brought my 2009 LS 460 in for the 45,000 mile service and some body repair. Service Rep. Brett Bulley arranged for repair estimate, service work including warranty items, and recall work for gas control value. Problem was we were leaving for a European cruise before car would be ready. Brett went above the call of duty to have us driven to the Greenville airport, and had the car parked in the airport garage for our return 2 weeks later. What splendid customer service! Lexus IS the best! Hal Hansen Hendersonville, NC More

great experience Craig was the best. He kept me informed every step. Best service experience that I've ever had. Will work with Craig again. Very honest. Craig was the best. He kept me informed every step. Best service experience that I've ever had. Will work with Craig again. Very honest. More

My Review I came in for a wheel alignment check, coolant and brake fluid flush and to resolve several recall notices I had received. This could have been FIVE S I came in for a wheel alignment check, coolant and brake fluid flush and to resolve several recall notices I had received. This could have been FIVE STAR..... but.... -I was surprised when I was told my vehicle required $3000 work itemized as follows: a new steering rack (~$1293), ball joint boot (~$435), serpentine belt (~$135), spark plugs (~$399), cabin filter ($49), fuel system cleaning (~$199), plus the brake fluid and coolant flush and shop charges and taxes put total nearly $3000. Please note I was also told by Craig I was to be charged a $10 "administrative loaner fee" for the loaner vehicle even though they advertise "FREE LOANER VEHICLE" on the website. -The work I decided to have done this visit was the new rack, ball joint boot, fluid flushes and cabin filter. The work seems to be very good quality which is the most important thing I guess. I actually met with the mechanic (Bo) whom I was very pleased with and I think did a great job. Now for the service adviser customer service (BAD part) of the visit. -My service adviser Craig's mannerisms and attitude changed from friendly and helpful before the work to aloof after the work was completed. Perhaps because I asked him for a military discount; which is advertised on the website. Craig said he could not apply that for me because he had already given me the "Classic Car" discount. I also noticed the cabin filter was not on the final itemized work receipt. I noted the final price was the same as the estimate which included the filter work being done. Brett, the assistant service manager, was summoned who immediately installed the cabin filter himself on the spot. High praise for Brett. THANK YOU VERY MUCH BRETT! :) Brett also looked at my final invoice and credited me an additional $55.00 discount he said I qualified for. I also noticed that only one out of three of the recalls were addressed. -Lastly, Craig was too busy to acknowledge me when I went to thank him but he ignored me. I thought he did not hear me so I said thank you again but still no response. I mulled it over and thought about it and figured maybe he was just to busy so I tried to call later that day and the next morning but no answer. I also sent an email but Craig did not reply. When I went to pay for my service the regular cashier was at lunch and the woman covering for her was not very friendly or courteous at all. She never once smiled or even looked at me. She never thanked me for my business either. This is why I rate customer service lower then quality of repair and facility. Thats not very good after you just shell out over two grand for car repairs. A simple courteous thank you and a smile could have gone along way to improving customer service score. -Overall the facility is very nice with a very nice customer lounge and waiting area. The work performed met my expectations and is very well done. In the end I wish my service adviser treated me a little better after the transaction. More

Worked hard to meet our needs! Enjoyed working with Terence, Danny and Daniel. Everyone at the dealership was professional, courteous and worked hard to meet our needs and take care Enjoyed working with Terence, Danny and Daniel. Everyone at the dealership was professional, courteous and worked hard to meet our needs and take care of us! Great follow-up after the sale. I would recommend others to Lexus of Greenville and will definitely go back when I am ready for a new car! More

15,ooo mile checkup Have in the past and continue to have excellent service and a wonderful experience with this dealership. I'm crazy about my Lexus! They are attentive! Have in the past and continue to have excellent service and a wonderful experience with this dealership. I'm crazy about my Lexus! They are attentive! More

Great Experience Buying a Car Over the Internet I had an amazing experience buying a used car from Justin Smith. He was the consummate professional. I actually saw the car online, worked with Just I had an amazing experience buying a used car from Justin Smith. He was the consummate professional. I actually saw the car online, worked with Justin by email and phone, and drove from Raleigh to buy the car. Justin was busy with a client when we arrived at an unexpected time, so "Coach," another salesperson, jumped right in and let me and my daughter test-drive the car. Justin made the whole process easy, although everyone there was great. I highly recommend this Lexus dealership and working with Justin. More

Very pleasant experience except the bill. $416.26 seems a bit much to have keys made. But Daniel was the epitome of what a consummate service manager should be. a bit much to have keys made. But Daniel was the epitome of what a consummate service manager should be. More

Lexus of Greenville Is always a pleasure to do business with. They are flexible with meeting my scheduling needs and helpful to answer any questions. with. They are flexible with meeting my scheduling needs and helpful to answer any questions. More