Lexus of Greenville

Body Shop Department ONLY!! I left the below review after a horrible experience with the body shop. Lexus' GM contacted me and was apologetic and wonderful! As I understand this I left the below review after a horrible experience with the body shop. Lexus' GM contacted me and was apologetic and wonderful! As I understand this is Toyota's body shop and Toyota's employee. I know that Toyota and Lexus both have talked about the issue. I will return to Lexus of Greenville as they seemed sincerely sorry for how I was treated by one employee at the body shop. All issues have been or are in the process of being corrected. Body Shop Customer Service is absurd! Specifically, Sharon who has no business being in any kind of customer relations position. First, I got a call at 4:45 to pick up my car by 6:00. Second, I got my car and it smelled like someone had lunch in there earlier that day – smelled like bacon. Third, my automatic windows did not work (which they fixed, with no argument). However, the technician had to get out the owners manual to figure out how to fix the windows. Fourth, not the handle that opens the door but the other “handle” had the felt missing from the bottome on the drivers side. I was told I needed to come back on Thursday or Friday to get one put in. Fifth, I left and realized my headlights no longer worked. I had to turn around and get them to look at the headlights as it was dark and dangerous for me to drive. This is when Sharon was rude, impolite, disrespectful, discourteous and overall extremely unprofessional! I was appalled at how I was treated from her! When James – who was extremely polite and helpful was looking at my car Sharon came out and did not introduce herself but came out and the first thing she said was “We didn’t do anything to the front of your car so this isn’t our fault.” I told her that my headlights were working fine before and one was just replaced by Lexus. She continued to be extremely rude and the two of us went back and forth. James continued to look under my car and was trying to find a solution to help me. A service person Will from Lexus was called over and helped. They found headlights to put in my car and Will installed them. Sharon then said to me “you should thank him as he is doing this on his free time.” Again, she was acting like everything was my fault. I thanked James and Will multiple times as they were wonderful and I could not speak highly enough of how well they presented Lexus and held up Lexus’ reputation. However, how rude Sharon was put a very bad taste in my mouth and I will NEVER bring my car back to Lexus’ body shop as long as she works there. I will also tell people I know to make sure she does not work there before they take their Toyota or Lexus there, as they may fix your car but you get it back with something else not working and her blaming the customer for it saying “sometimes these things just happen.” More

Excellent in every way. Michael Bowers was great. Michael Bowers was friendly, professional, and efficient. After we settled on the new 2016 ES350 we were purchasing, he even brought us lunch from th Michael Bowers was friendly, professional, and efficient. After we settled on the new 2016 ES350 we were purchasing, he even brought us lunch from the dealership's kitchen for us to enjoy in his office while he did the paperwork! He also expedited our tag and expressed it to our Florida address, since we had to return there from our Spartanburg home before the tag was going to be available. Above and beyond in every respect. More

Excellent It was not just a "buying" experience: it was a "building a relationship" experience. From beginning to end, my thoughts, choices, and comfort were of It was not just a "buying" experience: it was a "building a relationship" experience. From beginning to end, my thoughts, choices, and comfort were of primary importance. Michael was outstanding. More

Top Notch I tried to respond to the online request to review but could not get it to work. Roxie was my service contact and she delivered great service. No co I tried to respond to the online request to review but could not get it to work. Roxie was my service contact and she delivered great service. No complaints whatsoever. More

Great Caleb was very knowledgeable and professional. I can tell that he takes great pride in his work. I will continue to request his service whenever I ret Caleb was very knowledgeable and professional. I can tell that he takes great pride in his work. I will continue to request his service whenever I return to Lexus of Greenville SC More

It was a win-win The experience of buying new cars over the past 7 decades of my life has not always been a great experience. My recent experience, which may be my la The experience of buying new cars over the past 7 decades of my life has not always been a great experience. My recent experience, which may be my last purchase of a new car, was the best ever. I left the dealership feeling I was not had, but it was a win-win. I applaud and commend the entire sales staff for their professionalism, truthfulness and customer service mindset. These folks, Mino Azer, Sales Associate, Steve Reed, Sales Manager and the support staff, Tracy Hodges, Finance Director and Paula Scholz, Lexus Technology Specialist all were involved in making this purchase a good one. Thanks to each of them and I can highly recommend each of these people for your next purchase at Lexus of Greenville. More

Lexus of Greenville Firsr of all I want to say I love Lexus of Greenville especially the service Department!! I took my car in for a repair and they checked my car and f Firsr of all I want to say I love Lexus of Greenville especially the service Department!! I took my car in for a repair and they checked my car and found other things I did not know about even a hose that was recalled and I knew nothing about it. They replaced the hose and repaired what I needed and agreed to. I was even driven to the mall while I waited. Everyone was more than courteous especially Daniel Patterson. He was most kind, honest, and professional. I have been driving a Lexus for many years and I am so glad to have a service department that I can trust. Thank you Daniel for everything and thank you Lexus for having such high professional standards. I will highly recommend Lexus of Greenville especially the service department. I suggest you ask for Daniel Patterson More

Great work and excellent customer service. I am new to the area and based on a recommendation, I scheduled my routine maintenance with Lexus of Greenville. The on line appointment went smoothly I am new to the area and based on a recommendation, I scheduled my routine maintenance with Lexus of Greenville. The on line appointment went smoothly and all service specials were honored. Service consultant Roxie Miller kept me informed of the work being done and also recommended other needed repairs. She is very knowledgable and about her work and was pleasant and kind throughout the entire process. I will be back. More

Professionalism and Customer Service at its best! All service representatives at Lexus of Greenville are very professional and do a fantastic job. However I must comment on my last noteworthy experie All service representatives at Lexus of Greenville are very professional and do a fantastic job. However I must comment on my last noteworthy experience with Roxi Miller. She is an outstanding professional person and asset to your organization. With my highest respect I can say with confidence, 'She knew her stuff' and served her customers. She is believable, sharp, personable, easy to talk and understand, will do attitude and the customer is her focus. She is so good because that is who she is and she is real. I had an electronics package question, which I did not expect her to know. She called Tyrone Hill, another professional giant in your organization. His answer was thorough and made sense. Thanks Roxi for who you are as a person and professional, I will be back to see you soon. More

Consummate professionalism as usual! I have always been impressed with how courteous and professional the staff is at Lexus of Greenville. Brandy and Steve were patient and kind as I work I have always been impressed with how courteous and professional the staff is at Lexus of Greenville. Brandy and Steve were patient and kind as I worked through my stressful decision of buying a new vehicle. This is not my first purchase at Lexus of Greenville. It is because of how well I am treated that keeps bringing me back. Thank you so much Brandy and Steve! More