Lexus of Greenville

bought my car from you back in '05. always great service. mostly deal w/ Troy who's always very cordial and accomodating. as a lexus owner, you come to expect that the service calls aren't going to be the " mostly deal w/ Troy who's always very cordial and accomodating. as a lexus owner, you come to expect that the service calls aren't going to be the "cheapest" on the street, but then again it is what it is. recently in for my 105K service - needed brakes, so $1500 later i'm all good. seriously though, Troy and the team are very good and i highly commend them. More

We had been told that the earliest appointment would be Wednesday at 1:00. Kathy Ream took care of me on Wed. when I arrived. I was hoping that the cruise control could be repaired before we left early Fr Wednesday at 1:00. Kathy Ream took care of me on Wed. when I arrived. I was hoping that the cruise control could be repaired before we left early Friday morning for Florida for our daughters wedding. Kathy said she would "overnight" the part and would call me Thursday when it would come in. It did not arrive on time, so Kathy said she would give us a loaner that we could drive until our car was ready. It is a 6 hour drive to Florida and we weren't looking forward to driving all that way without a cruise control. Due to an unexpected snow storm the part did not come in until Tuesday. When I arrived on Tuesday, our RX350 was ready and I was greated by Kathy. During the whole experience Kathy kept us well informed. We are moving to Kansas City and she even offered to give us the address of the Lexus dealer in KC. We felt that Kathy went above and beyond the call of duty. She is a great employee. More

Everyone we dealt with at Lexus of Greenville was professional, informative, and courteous. We would recommend this dealership over the others that we considered while searching for a new car. professional, informative, and courteous. We would recommend this dealership over the others that we considered while searching for a new car. More

Eric was very friendly and helpful. Eric was very patient as I searched for my new car. Greg, the service manager has always been ready to assist any time that I needed service on my prior vehicle that I had as I searched for my new car. Greg, the service manager has always been ready to assist any time that I needed service on my prior vehicle that I had purchased from Lexus of Greenville. Brad, the sales manager was also very helpful in my new car purchase. Dan Clara, the dealership manager, is very professional and truely cares about his dealership. This delaership is by far the best dealership that I have been to, and I have purchased a lot of vehicles. Lexus of Greenville is truley lucky to have such great and dedicated employees. This delaership is the true meaning of excellent customer service! More

Kathy went above and beyond what I would have expected to be sure that I was happy with my experience. She along with Greg took a difficult situation and turned it into a very positive experience by focusing be sure that I was happy with my experience. She along with Greg took a difficult situation and turned it into a very positive experience by focusing on my needs as the customer. I would recommend this dealership to anyone for a fair and customer focused approach to vehicle maintenance and service. More

Service was as good as usual with helpful service manager (Mark Puckett). Love the car wash, too!! Also appreciate that I can leave the car while getting work done in Greenville and not waste time while ove (Mark Puckett). Love the car wash, too!! Also appreciate that I can leave the car while getting work done in Greenville and not waste time while over there. Do enjoy the customer lounge when I do wait for my car. More

Sales associates very friendly and helpful. Very pleasant experience. I'm very happy with my purchase. All my questions answered and request granted. I look forward to doing buisness with the Lexus again. experience. I'm very happy with my purchase. All my questions answered and request granted. I look forward to doing buisness with the Lexus again. More

As always my visit was great! Thanks for all you do. Troy is always extremely helpful and courteous. It is very nice to have the loaner car so that you do not have to wait. Troy is always extremely helpful and courteous. It is very nice to have the loaner car so that you do not have to wait. More

Our "traveling" family size has recently shrunk with 2 kids now in college and only 1 at home. We wanted new, smaller car (vs. SUV) and have been looking for several months. After looking at vario with 2 kids now in college and only 1 at home. We wanted new, smaller car (vs. SUV) and have been looking for several months. After looking at various pre-owned luxery cars for a while now, on our visit to Lexus of Greenville, Eric O'Reilly was able to sway us to toy with the idea of a new one vs. pre-owned. Eric listened to our reasons for possibly purchasing a pre-owned Lexus, and understood that we wanted the best value for our money, but that we did not necessary want the "new car payment". He was able to explain the Lexus brand held their value and with Lexus of Greenville's stock in both pre-owned and new, that we could get the exact same car and features, for literally just a few dollars more on our monthly car payment. We were treated like guests, not clients, and felt that our salesman really wanted to help us make a better, more-informed decision. With that additional information, we were sold on our new Lexus. My husband brought it home, and even had the BIG RED BOW on top --- AWESOME!! The after-sales service has since been awesome, and as promised, I even received the dedicated training education on my new car's features and benefits, as well as our chosen upgrade service within the week. I would most definitely recommend Lexus of Greenville to anyone thinking about a luxery car. My husband and I have been beyond pleased with Eric's informative sales skills, as well as his friendly demeaner, and not to mention the car itself. I certainly did not feel as if I was working with a stereo-typcial "car salesman", which made the decision to buy even easier! PS: I am LOVING my new car!! More

Lexus has always been great to do business with,whether buying a new car or having it serviced.The dealership looks great and all the Lexus people dress like a classic dealership should. We have done busin buying a new car or having it serviced.The dealership looks great and all the Lexus people dress like a classic dealership should. We have done business with Mr Carter before and he was just as good this time. We feel like we got a decent deal and we think Lexus did to. We have purchased NINE Lexus in the past 15/16 years and one Cadillac and that was a mistake and the Cadillac was what we traded in. Nothing but Lezus from now on. Michael B. Vaughan More