Lexus of Greenville

Great service overall. I completely trust this dealership to be honest with me and I feel they explain all of my service options to help me make the choice that is best for me. Highly recommend. dealership to be honest with me and I feel they explain all of my service options to help me make the choice that is best for me. Highly recommend. More

Quick greeting and loaner car arranged. Returned towards end of four hour service window. Mark quickly checked on my car status. Comfortable short wait in customer area - good coffee machine - while my ca end of four hour service window. Mark quickly checked on my car status. Comfortable short wait in customer area - good coffee machine - while my car was washed. More

I do feel that the Lexus mechanics would know their vehicle better than any other mechanics. I paid nearly $600 for a 60k service. I know that having a 60k service at a Toyota or Chrysler runs around vehicle better than any other mechanics. I paid nearly $600 for a 60k service. I know that having a 60k service at a Toyota or Chrysler runs around half the price. I couldn't believe that I had to pay twice the price for the "name." Also, I don't know who's problem this is, but I was given a "loaner." The windows on that car were a disgrace. I was glad that I didn't have to drive the car at night. A little road dirt on a car is understandable, but windows that dirty is not. Steve was very helpful and courteous. I would appreciate dealing with him again. More

This is my second Lexus & I wanted to buy from my first dealership but they were charging me an additional $900, for docking fee. We emailed the Greenville dealership & bought one from Andy within first dealership but they were charging me an additional $900, for docking fee. We emailed the Greenville dealership & bought one from Andy within days. I would recommend this dealership to everyone. More

Brett was extremely friendly and helpful.I was pleased with the attention given to me and my car and the wait time did not exceed the estimated time given. Brett is an asset to Lexus of Greenville. with the attention given to me and my car and the wait time did not exceed the estimated time given. Brett is an asset to Lexus of Greenville. More

Once again, Lexus of Greenville stepped up to the plate and hit a home run for us. Our sales rep, Terence Chapman, worked with General Manager Dan Clara to get the exact Lexus that we wanted within 24 hou and hit a home run for us. Our sales rep, Terence Chapman, worked with General Manager Dan Clara to get the exact Lexus that we wanted within 24 hours of our making the final decision as to colors and options. Terence insisted on coming in on his day off to accommodate us. He had the car spotless, full of gas, and totally ready even though I arrived early for our delivery appointment. Terence carefully covered the appropriate operating instructions, went over the final figures, and answered all of my many questions. Dan Clara checked in to be sure that we were totally satisfied with every aspect of the transaction. The paperwork process went smoothly and quickly with no high pressure to add items that we might not have really wanted. There were no surprises. The entire purchasing process was handled very professionally in a professional and hype-free environment. During the entire process I had all the time that I needed and a quiet environment in which to sort out my thoughts. The staff was ready to answer my questions, but not pushy for me to get on with it. This is very important to me. My wife and I have purchased or leased for ourselves 22 new vehicles in the past 21 years, and I must say that our two Lexus purchases at Lexus of Greenville stand out from all the rest---and for all the right reasons. Thanks, guys, for a job very well done. I'll be back. More

Brett was very friendly and helpfully. Extremely happy with the outcome of my service and cost of the repairs. I will be coming back to this dealership for future repairs as needed. with the outcome of my service and cost of the repairs. I will be coming back to this dealership for future repairs as needed. More

Mark's customer centric approach, service and professionalism truely is outstanding. From the moment you walk in to the moment you leave, there is perfect attention to detail at every touch point professionalism truely is outstanding. From the moment you walk in to the moment you leave, there is perfect attention to detail at every touch point. Keep it up! More

I have been working with this dealership over the last year, and they have made it clear that customer service and customer satisfaction are at the center of their business plan. They are truly dedicated year, and they have made it clear that customer service and customer satisfaction are at the center of their business plan. They are truly dedicated to doing the right thing for the customer. They make buying and servicing your car hear a luxury experience! I couldn't recommend this dealership more highly and more sincerely. More

I am driving my second Lexus and I have loved both of them. I owned several Cadillacs before buying a Lexus and I could not believe the difference. I would like to comment on the great service that I r them. I owned several Cadillacs before buying a Lexus and I could not believe the difference. I would like to comment on the great service that I receive each time I come in. Troy Woods has been my Service Rep. the entire time and I am very well pleased. He is knowledable, courteous, friendly and he goes the extra mile to make sure that you are pleased with your experience at the dealership. He takes care of me and my car - Thanks Troy! I also enjoy the Lounge. It is pleasant to sit and read or watch TV. The lounges at most dealerships are not at all this nice and comfortable. More