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Lexus of Rockville Centre - Service Center

Freeport, NY

4.8
309 Reviews
Call Service Center (844) 284-8036

309 Reviews of Lexus of Rockville Centre - Service Center

Sort by
January 16, 2024

They were very, very good and aware of what I wanted and gave me what I was looking 3 years ago More

by dnjnsgrdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jan 16, 2024 -

Lexus of Freeport responded

This is what we love to hear! Thank you for supporting Lexus of Freeport with your business and 5-star review!

December 29, 2023

Excellent customer service and friendly staff. Superb assistance from Joseph! Thank you Joseph for making my experience a great one. More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 29, 2023 -

Lexus of Freeport responded

Shay, we're so glad to know that Joseph provided excellent service during your visit at Lexus of Freeport. Thanks for sharing this positive feedback!

December 28, 2023

To long waiting period for service to be completed. Otherwise, the service was good . Thank You. More

by augueva
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Agosto
Report | Print
December 27, 2023

The dealership is very organized and professional. The representative are diligent about their jobs and do it very to guarantee great customer experience. More

by tfrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 27, 2023 -

Lexus of Freeport responded

We're delighted to know you had a great experience at Lexus of Freeport! Our team always aims for top-notch customer service and it's wonderful to see that reflected in your visit!

December 25, 2023

I was very well taken care of, and the issues with my car were addressed. I was given a loaner car because the work took a long time. Everyone was very accommodating. More

by annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Agosto, Anik Rahman
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Dec 26, 2023 -

Lexus of Freeport responded

We're glad to know you felt well taken care of at Lexus of Freeport! It's our priority to ensure your vehicle is in top shape and that any inconveniences are minimized. Thanks for the positive feedback!

December 22, 2023

The representative at Lexus was spouse to call me he didn't call at all. And the oil change take more then 3h. More

by dkakar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John.
Report | Print
December 19, 2023

Very good technical devices. Service advisor excellent. I would return for other services in the future. More

by gpadave75@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Report | Print
Dec 20, 2023 -

Lexus of Freeport responded

Dave - We're delighted to know you had a positive experience with our service advisor at Lexus of Freeport. Looking forward to assisting you with your future services!

December 18, 2023

Excellent Service Felicia excellent customer care and service Everette excellent customer care and service Service technician team excellent service More

by Lallman30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia and Everette, Clement Max Corriette
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Dec 18, 2023 -

Lexus of Freeport responded

It's great to know that Felicia, Everette, and our service technicians at Lexus of Freeport provided you with excellent customer care. We appreciate your feedback!

December 12, 2023

Felicia and other staff members are very professional however the parts department was very difficult to find someone I waited 1,/2 hr to speak with someone I was unsuccessful More

by nicolejp442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia 10
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Dec 12, 2023 -

Lexus of Freeport responded

We appreciate your feedback and are glad to know that Felicia and our team provided professional service. We apologize for the wait you experienced in our parts department at Lexus of Freeport—we'll work on improving this aspect. Thank you!

December 07, 2023

I am satisfied with this visit and I will be continuing with the Lexus Freeport. Thanks More

by samarsajidme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Dec 08, 2023 -

Lexus of Freeport responded

Samarsajidme, we are happy to hear you had a five-star experience at Lexus of Freeport! Thanks for sharing and we'll see you next time.

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