Lexus of Rockville Centre - Service Center

Representative Julia was not professional and charged me for the service I didn’t ask for the service I didn’t ask More

Julia and Millie were very efficient and pleasant, very accommodating and very comfortable to talk to accommodating and very comfortable to talk to More

Freeport of Lexus and Elizabeth are the best. I had service on my Lexus and Elizabeth and the service team at Freeport took my car in quickly gave me a rental car equivalent to what I was driving I had service on my Lexus and Elizabeth and the service team at Freeport took my car in quickly gave me a rental car equivalent to what I was driving, explained everything thoroughly and I still made it to work on time!! Picking up my car was even easier thank you, Freeport of Lexus and Elizabeth I highly recommend this dealership to everyone! very very satisfied client thank you!😊 More

Excellent service friendly knowledgeable and professional treated like family car serviced and delivered on time treated like family car serviced and delivered on time More

8/31/24 Revising original review - first experience was overall disappointing where we paid hundreds of dollars for an incorrect diagnostic to the reported steering wheel noise issue. 9/16/24 After the overall disappointing where we paid hundreds of dollars for an incorrect diagnostic to the reported steering wheel noise issue. 9/16/24 After the original post, the Service Advisor reached out immediately and expressed their willingness to make things right. We visited the dealership again, went on a test driver with the Lead Tech, barely driving one block away and he was able to identify the root cause of the noise--torn rubber strut boot caught on the bump stop. They provided a loaner and got started on remediating the issue. Received a call at the end of the day that our vehicle was ready, and the noise is no longer present. The vehicle was washed and ready for pickup. Our SA Nour was great to work with, provided us with what we needed. He made things right and it was a changed experience from the original. Wish we didn't have to spend so much for such a simple fix, but we'll be back again. More

Joseph provided exceptional service. What I thought was going to be a long wait for my vehicle to be serviced at 7:30AM turned into me being provided with an Uber to and from my house wh What I thought was going to be a long wait for my vehicle to be serviced at 7:30AM turned into me being provided with an Uber to and from my house when my vehicle was ready to be picked up. That’s one of the perks of being a Lexus owner! More

Since my first visit at Freeport Lexus, everyone has been so pleasant. Joseph explains everything in detail and does his job with pride. so pleasant. Joseph explains everything in detail and does his job with pride. More

Jon is amazing! He is very personable and goes the extra mile to ensure your issue is handled in a timely manner. Thank you Jon for all that you do! Here are your f He is very personable and goes the extra mile to ensure your issue is handled in a timely manner. Thank you Jon for all that you do! Here are your flowers 💐 and Happy Birthday !!! More

Experience with Julie in Lexus Freeport is great. She is nice with Customer. She knows job She is nice with Customer. She knows job More

I recently had an exceptional experience at Lexus of Freeport. From the moment I walked in, I was greeted with friendly smiles and a warm welcome. The staff was incredibly knowledgeable and went out of Freeport. From the moment I walked in, I was greeted with friendly smiles and a warm welcome. The staff was incredibly knowledgeable and went out of their way to answer all my questions, ensuring I felt comfortable and informed throughout the process. I highly recommend dealership to anyone in search of a top-notch car buying experience! More