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Lexus of Freeport

Freeport, NY

4.7
771 Reviews
Call Dealership (844) 284-8036
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70 W Sunrise Hwy

Freeport, NY

11520

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771 Reviews of Lexus of Freeport

November 16, 2024

Jon did everything very quickly and professionally. I am very pleased with the service provided. More

by Sergey Rozanovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon-Philippe Laurenceau
Report | Print
Nov 18, 2024 -

Lexus of Freeport responded

We are glad to hear that Jon provided excellent service support. Thanks for trusting Lexus of Freeport with your automotive needs.

November 14, 2024

Very attentive, knowledgeable and friendly. Would highly recommend service manager Jon I am a loyal Lexus client for over 20 years More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Nov 14, 2024 -

Lexus of Freeport responded

Robbie, thank you for your loyalty and kind words about Jon and the team at Lexus of Freeport! We're delighted to hear you've had such a positive experience with us over the years.

November 09, 2024

I must say, the dealership is always professional and welcoming. I had the pleasure to work with John, my experience was amazing I would highly recommend this dealership to friends and famil. More

by Antoinetteperry196@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivan Midgley
Report | Print
Nov 11, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience with us, Antoinette! We're delighted to hear that John and the team at Lexus of Freeport provided a professional and welcoming atmosphere. We appreciate your recommendation and look forward to serving you in the future!

November 04, 2024

Nice people but not convenient to get to. Poor selection of aminities and lack of kosher options More

by Tzivester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank
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Nov 04, 2024 -

Lexus of Freeport responded

Tzivester - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Michael Mack - Service Manager - 516.992.4100

November 01, 2024

Veronica and Marc were excellent. The money man I think his name was Freddy batissa was obnoxious. When there was a problem with the price and I said that’s xx he yelled at me to not More

by ssquilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Rosenfels and Veronica De La Fuente both outstanding, Freddy Batista
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Nov 04, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience with us. We're glad to hear that Veronica and Marc provided excellent service at Lexus of Freeport, but we're sorry to learn about the interaction with Freddy. Your feedback is important, and we'll address this internally to ensure a better experience in the future.

October 29, 2024

Excellent experience. Patient and courteous Would definitely recommend. Excellent service. Excellent service. Excellent service. Excellent service More

by oacyou
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clement Max Corriette
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Oct 30, 2024 -

Lexus of Freeport responded

We're delighted to hear about your excellent experience with us at Lexus of Freeport! Thank you for recommending our patient and courteous service. We appreciate the support and look forward to serving you again in the future!

October 24, 2024

Service was perfect. Exceeded expectations . My service was completed within time quoted and am very pleased More

by chidinmamahamah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Oct 24, 2024 -

Lexus of Freeport responded

We're delighted to hear that your experience at Lexus of Freeport exceeded expectations and was completed on time! Thank you for sharing your satisfaction with us.

October 21, 2024

It was a pleasure to have my car serviced at Lexus. They were quick and did a great job . More

by Tarajerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 22, 2024 -

Lexus of Freeport responded

Tarajerv, we are so glad you had a five-star experience at Lexus of Freeport! Thank you for choosing us to service your vehicle.

October 18, 2024

Went in for service for my car and was greeted right away. Enjoyed muffins in the reception area and was out relatively quickly More

by Rich_E_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Oct 18, 2024 -

Lexus of Freeport responded

We're delighted to hear that your service visit at Lexus of Freeport was quick and enjoyable! Thanks for sharing your experience with us.

October 15, 2024

The car I purchased had apparently been used as a demo and was sold but never delivered to another customer (36 miles was added to odometer while the dealer had the car). As a result, the SXM and Enform h More

by 350 NY LI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Akhil
Report | Print
Oct 15, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience. It's understandable that the lack of disclosure about the car's prior use was frustrating, and we apologize for any inconvenience this caused. We're glad to hear that compensation with additional oil changes was provided, but we'll certainly take your feedback into account to improve our transparency in the future. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

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