Lexus of Dayton

Great at first, turned sour in the end. While Lexus of Dayton is the closest dealership to my home location, I was not very pleased by my experience. Things were great in the beginning. The While Lexus of Dayton is the closest dealership to my home location, I was not very pleased by my experience. Things were great in the beginning. The dealership was very nice and let our family test drive an NX200t and an NX 300h. We were able to determine that the NX did not drive the way we wanted and that the RX 450h was more appealing to us. But, Lexus of Dayton is so small, they never had an RX hybrid available for test drive. After trying to determine pricing on an RX, all I was told was that they would “shoot for 2% over invoice.” I was never able to get an actual number. I also found out that their installer for Paint Protection Film did not meet my requirements for a quality install. So, after such a great test drive experience, I decided that I would get the car from another dealership with solid pricing. I went back to say that I had chosen another dealership and to thank them for all the help. But, I was responded back with a rude e-mail. I will not be bringing my new RX to service after such a rude response. All the other dealerships were so nice and welcomed me back if I was ever in the market for another Lexus, but Lexus of Dayton did not extend that welcome. Not how the Lexus experience should be!!! More

My Lexus Experience Everyone was very nice and very professional. Jamie, my salesman, was awesome! I have purchased a new car from him and a used car and would bring all Everyone was very nice and very professional. Jamie, my salesman, was awesome! I have purchased a new car from him and a used car and would bring all of my business back to him! More

Best Experience Ever with a Car Dealership I can honestly say that our experience at Lexus of Dayton was a very positive one. Our Sales Consultant, Michael W., was awesome. He was easy to wor I can honestly say that our experience at Lexus of Dayton was a very positive one. Our Sales Consultant, Michael W., was awesome. He was easy to work with and we feel he went above and beyond with making sure the vehicle we purchased was exactly what we wanted. He made sure that the repairs that needed to be completed were and he also made sure that the vehicle was clean, actually the vehicle was spotless. When we are in the market for another vehicle we will most certainly contact Michael W. and Lexus of Dayton. More

Always a good experience at Lexus of Dayton Polite and respectful employees who obviously want their customers to have a positive experience. Also enjoy having a clean car returned to me. Recent Polite and respectful employees who obviously want their customers to have a positive experience. Also enjoy having a clean car returned to me. Recently I was having an issue uploading edestinations during the Lexus website update. I called Colin with a question and he returned my call promptly and gave me the assistance I needed. More

Great service Steve always goes above and beyond to make sure I'm taken care of quickly and inform me of anything I need to know to keep my car running safely. Steve always goes above and beyond to make sure I'm taken care of quickly and inform me of anything I need to know to keep my car running safely. More

Disappointment from long term client. I have purchased 2 cars from this dealership beginning in 2000 (a 2001 GS and a 2010 IS250). I used to believe the service center to be outstanding. I have purchased 2 cars from this dealership beginning in 2000 (a 2001 GS and a 2010 IS250). I used to believe the service center to be outstanding. However, they have grown increasingly expensive and more over the service has seriously declined. I have have recently discovered identical cracks in both forks of the exhaust "H" pipe. An independent garage noted that cars normally come equipped with flex pipes to reduce tensions on these exhaust pipes and avoid exactly the cracks I've experienced. The warranty that should cover this repair is 8 year 85000 miles. My car is 5 years and 85500 miles. Barely over. Further, it should be safe to assume that the problem did not occur only within the last 500 miles given the extent of the damage to both pipes. I was asked to bring the car in, they would take picture and escalate to corporate. I was told I would know a few days later. After that, I received one response to my request for a status a week later, and then they stopped returning calls (two more voice mails went unanswered). Finally, after a 3rd call, I was told that their offer was to split the repair of $2200 50/50. I'm sorry, but $1100 for a manufacture design defect barely 500 miles beyond the warranty is not what I would have expected from Lexus. Further, I would have hoped the dealership itself would have had more support for a repeat customer. While I do regret to say this, I will not be purchasing from Lexus or this dealership in the future and will share my experience with those who may be considering. More

Lease Beware- the terms in the final lease contract could be different from what you are quoted verbally. They are friendly and make you feel comfortable. Beware- the terms in the final lease contract could be different from what you are quoted verbally. They are friendly and make you feel comfortable. More

Exceptional Customer Service!! I am struggling to find all the superlatives to capture the essence of my complete satisfaction with the recent experience I had, all done via the int I am struggling to find all the superlatives to capture the essence of my complete satisfaction with the recent experience I had, all done via the internet, in purchasing my recent Lexus. And I did not even purchase it from Lexus of Dayton. I reached out to their Internet Sales Manager to let them know I was in the market and looking around to replace my current 1994 Lexus LS400 with a newer LS460 and perhaps they could help in my search. Matt Karns just went way beyond anything I had experienced to date with any other dealer I had been inquiring about with regard to my quest. He responded promptly. He succinctly answered my questions. He provided me even more information as he began to anticipate my next questions which then allowed me to become very knowledgeable, very quickly with what I needed to know to compare the various cars I was looking at. I own a business and I pride myself on thinking we give great customer service. It takes a lot of effort to do it but in the end is so rewarding because it does stand out amongst the herd who is still struggling to know how to deliver superior customer service. Matt did. Lexus of Dayton always has. I did not end up purchasing a car from Lexus of Dayton. But I found what I wanted in another state and Matt helped me to get it to Ohio, to Lexus of Dayton for inspection and extended warranty, all as though he had sold me the car himself. I am and will continue to be a Lexus owner because of everything I have experienced to such a high level of complete satisfaction through efforts like what Matt Karns did for me on this car search. I highly recommend Lexus of Dayton and Matt Karns. More

Customer-Oriented Dealership I found the exact used Lexus RX 350 my wife wanted at Lexus of Dayton, Pre-Owned Center. However, living in Indianapolis, Indiana, I was rather dread I found the exact used Lexus RX 350 my wife wanted at Lexus of Dayton, Pre-Owned Center. However, living in Indianapolis, Indiana, I was rather dreading driving over two hours to Dayton to negotiate a car deal. After a couple of responsive interactions with Matt, the Internet Sales Manager, I decided to make the trip. Matt put the car I wanted on hold once I started on my trip to ensure that it was not sold out from under me. Matt met me as soon as I arrived at the dealership and set me up with Mike, who worked with me during the sales process (test drive, answering questions, negotiating pricing on the purchase and my trade-in). The sales process was friendly, efficient and fair. I worked with Paul, the Financial Services Manager, to set-up financing and again found the process to be friendly, efficient and fair. Finally, Amelia gave me a hands-on education on the features of the car. She was totally knowledgeable about every little detail feature, which was extensive considering that this particular car was very well equipped with options including a navigation system. Amelia even helped me with a couple of hints in using my iPhone. She was amazing! Overall, this was a very customer-friendly experience and I would not hesitate to work with this dealership again. More

First Class Service! I had the most fantastic time buying my new (to me) Lexus CT200h hybrid vehicle from Lexus of Dayton. I submitted a request about the vehicle over the I had the most fantastic time buying my new (to me) Lexus CT200h hybrid vehicle from Lexus of Dayton. I submitted a request about the vehicle over the internet and got a prompt reply. It was followed up by a phone call to set an appointment to come in and see the car. When I arrived at the dealership, I was greeted by the gentleman who I had already spoken with and then immediately introduced to my salesman. This was a NO PRESSURE sale. I went in knowing what I wanted and Jamie worked with me and even just simply asked, "what will it take to get your business today?". After having a drink and catching up on my People Magazine gossip, my paperwork was completed, title changed over and car washed and ready for me to take it home. I would ONLY recommend Lexus of Dayton to others interested in purchasing a luxury vehicle. More