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Lexus of Dayton
Dayton, OH
57 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 57 reviews
March 11, 2018
Great buying experience, forever a Lexus owner Zach Thomas in sales did a great job of meeting my needs in the sales process and making for an easy purchase. We bought our first Lexus almost 13 ye Zach Thomas in sales did a great job of meeting my needs in the sales process and making for an easy purchase. We bought our first Lexus almost 13 years ago and just recently replaced it with 2017 model, we kept the original GX 470 and could not have had a better experience with a car. Well done, 10 stars! More
by darincross
Employees Worked With
Zach Thomas, John Higgins
January 10, 2018
Missed diagnosed a stutter issue as a transmission problem! About a year ago, I took my 1995 SC400 to Lexus of Dayton. After having my car for about a week, I was told that the stutter/bucking issue with my ca About a year ago, I took my 1995 SC400 to Lexus of Dayton. After having my car for about a week, I was told that the stutter/bucking issue with my car was due to a transmission issue. Lexus told me that I needed a torque converter. They said that they do not repair transmissions, they only replaced them. I was totally surprised at their diagnoses. My car only had about 52.000 miles on it. I questioned their diagnosis and told them that if I took my car to transmission experts and they told me that it was not a transmission problem, I wanted them to change their report. I took my car to J & B transmission and they emphatically told me, after driving my car, that "i DID NOT NEED A NEW OR REPAIRED TRANSMISSION!" I begged J & B Transmission to fix or repair the transmission because Lexus of Dayton had told me that I needed such to fix my stutter problem. J & B repeatedly told me that they did not want to take my money to do a transmission repair that was not needed. I took my car to Dargie Repair Services in Indiana. Dargie works on multiple foreign cars and does both transmission and engine service. Again, Dargie emphatically told me that I did not have a transmission problem! Dargie diagnosed my stutter issue as needing oxygen sensors I took this info (repair records) to Lexus of Dayton and their service manager, Mr. Morgan, would not change their report and he refused to even talk further with me! He would not return my calls. I filled a small claims court complaint against Lexus of Dayton. Lexus kicked it out of small claims court and hired attorneys to defend themselves in civil court! Do not accept what Lexus of Dayton tells you! Get second opinions. They were not honest with me. More
by James Baldwin
Employees Worked With
Steve Voris and Mr Morgan
December 20, 2017
Service Department On Monday December 18th, 2017 we took or Lexus RX 350 in for service. This was the 3rd time we had the worst experience at this dealership. We dropped On Monday December 18th, 2017 we took or Lexus RX 350 in for service. This was the 3rd time we had the worst experience at this dealership. We dropped our car of for a 45000 mile checkup, we received a loaner. At 4:30 we got a call that our car was ready for pickup. My wife went to get our car and she waited for 1 hour until she got our car and they did not clean the car. They keep saying they are sorry but keep making the same mistake, worst service department ever. More
by Jeep4me
Employees Worked With
Bob
January 08, 2017
Purchasing a 2017 RX 350 The professionalism and the warmth of the people at the dealership. The dealership updates on the facilities are remarkable and are in line with the q The professionalism and the warmth of the people at the dealership. The dealership updates on the facilities are remarkable and are in line with the quality of the Lexus brand. More
by FSportcars
Employees Worked With
Nathan Profitt
November 15, 2016
Amazing and more. Excellent Service. Excellent Communication. Perfect all around. I couldn't ask for a better company anywhere. They pay attention to their customer Excellent Service. Excellent Communication. Perfect all around. I couldn't ask for a better company anywhere. They pay attention to their customers needs. I can't say enough about the quality of service. More
by Nork The Seven
Employees Worked With
Service Deparment Guys at Lexus
October 17, 2016
Great job! The staff is very professional and thorough. Their attention to detail, courtesy, and friendliness are top-notch. The cleanliness of the work area is The staff is very professional and thorough. Their attention to detail, courtesy, and friendliness are top-notch. The cleanliness of the work area is amazing. Lexus of Dayton is a great place to service your car. More
by bmbrpilot
Employees Worked With
Karen
October 06, 2016
Everything one could wish for in a dealership Having been a customer for many years and owned several Lexus vehicles, all purchased from and serviced by Lexus of Dayton, I rate them exemplary in a Having been a customer for many years and owned several Lexus vehicles, all purchased from and serviced by Lexus of Dayton, I rate them exemplary in all respects. In terms of sales personnel style, service expertise, quality of customer interaction, reliability, friendliness, responsiveness, and design and management of customer facilities, they are the gold standard by which other dealerships should be rated. In summary, they are great, and I don't know of anything I would change! More
by TR1
Employees Worked With
Several
October 01, 2016
Wonderful! I really enjoyed talking with Max and then working out our deal with him. He was very knowledgeable but also super friendly. He was very helpful in te I really enjoyed talking with Max and then working out our deal with him. He was very knowledgeable but also super friendly. He was very helpful in teaching me the new features on my car but he didn't make me go over every little detail. He taught me the basics and said to return and he would clear up any thing else I needed to know. On the road in little over an hour-yeah! More
by Joyka48
Employees Worked With
Max
September 21, 2016
EXCELLENT service Departmwnt FANTASTIC customer service - the car buying experience here is no-pressure and easy. The product is exceptional, but it's the stand-out customer serv FANTASTIC customer service - the car buying experience here is no-pressure and easy. The product is exceptional, but it's the stand-out customer service that keeps us coming back! More
by weakey82
Employees Worked With
Sam Morgan
September 06, 2016
Excellent Car Buying Experience at Lexus Dayton My car buying experience at Lexus of Dayton was nothing but excellent. I live in Cincinnati, OH and buying from Lexus of Dayton was worth the drive. My car buying experience at Lexus of Dayton was nothing but excellent. I live in Cincinnati, OH and buying from Lexus of Dayton was worth the drive. Jamie was a pleasure to work with and is a key reason why I converted to Lexus. He was very professional, easy to work with, and made the car buying experience extremely positive. I went from dreading to deal with car dealerships to really enjoying the experience. I am very happy with the car and am so appreciative that I found such a great group to buy an outstanding car from. Thanks Jamie! More
by Monica
Employees Worked With
Jamie Crank
