Lexus of Cool Springs

Great Experience Terry Milam sold us a 2018 RX 350 at Lexus of Cool Springs, great experience! Would recommend anyone buying a Lexus to stop by and see him. Terry Milam sold us a 2018 RX 350 at Lexus of Cool Springs, great experience! Would recommend anyone buying a Lexus to stop by and see him. More

This dealership is awesome!! Brian Stanley is an awesome salesman. He was very attentive to my needs. He made sure that I got what I needed as far as vehicle and pricing. Brian Stanley is an awesome salesman. He was very attentive to my needs. He made sure that I got what I needed as far as vehicle and pricing. More

Do not let older buyers go on their own I'm not sure what's happened at this dealership, but I accompanied my mother (early 70s) to buy a new car. We've been a "Lexus family" for almost 20 I'm not sure what's happened at this dealership, but I accompanied my mother (early 70s) to buy a new car. We've been a "Lexus family" for almost 20 years. We had to wait an hour for the finance office to become available once we made the purchase decision and insisted that we didn't want to be sold any additional protections. I was told repeatedly that they were just "printing the forms." Ended-up being a bewildering mix of additional warranty options that basically implied that you could no longer count on reliability of Lexus cars. There was clearly an attempt to worry an older woman who was anxious about warranty coverage, etc. Be very careful. Do not let older buyers go on their own. More

Purchase of 2016 Lexus LS460 We have dealt with our salesman, Mr. Terry Bodiford for many years. We have always been happy with the way he has treated us. He is very professiona We have dealt with our salesman, Mr. Terry Bodiford for many years. We have always been happy with the way he has treated us. He is very professional and always finds us the car we want. We have never been disappointed, and always feel like we have had a great experience when dealing with him. He is a great credit to Lexus and to Lexus of Cool Springs. More

Would not recommend I was in search of a RX350. I experienced dishonesty from day one. Most importantly the sales person did know the product...very sad. I will continue I was in search of a RX350. I experienced dishonesty from day one. Most importantly the sales person did know the product...very sad. I will continue my search at the Lexus Nashville location. I could not recommend the Cool Springs location. More

Poor customer service Bought a used Lexus with a wheel that went flat after a week, replaced it with the spare tire which was also flat within 20 miles of driving with it. Bought a used Lexus with a wheel that went flat after a week, replaced it with the spare tire which was also flat within 20 miles of driving with it. Then when calling the manager, he reminded me twice that he can't control the world and because I didn't buy the tire protection package that this isn't his fault. I also had my car towed there and the same manager told me that they can't just take my car to the service center without me physically checking my car into the service center. Then when complaining to the main manager, he went from deflecting my situation to asking me if I wanted a job at his dealership. More

Very pleasant buying experience. We researched quality used vehicles, and the one we found here not only met out needs, but the price was better than dealerships in a pretty wide radi We researched quality used vehicles, and the one we found here not only met out needs, but the price was better than dealerships in a pretty wide radius for similar vehicles. We drove over 100 miles to complete this purchase. The vehicle was as described, and the minor details that we brought to the dealer's attention were immediately offered to be replaced/fixed, no questions. No surprises, no pressure, just good service and a good experience. More

Used car purchase for youngest son Wow! What an EZ, no-pressure car buying experience. There was no pressure during any part of the process, and everyone was very cordial and respectf Wow! What an EZ, no-pressure car buying experience. There was no pressure during any part of the process, and everyone was very cordial and respectful...even though I was looking for a <$20K car for my son...I got treated like I was buying the most expensive car on the lot. More

Great People to work with I visited the dealership on a Saturday. Test Drove some vehicles, got an idea of what I wanted and on Tuesday made the deal over the phone. No pressur I visited the dealership on a Saturday. Test Drove some vehicles, got an idea of what I wanted and on Tuesday made the deal over the phone. No pressure Dealership. Picked up my car on Friday. All was great. Sanket was my salesman. More

Great experience. John Garret is my sales advisor. Walked into dealership close to closing time. Everyone was friendly and helpful. I came to an agreement quickly on a new Lexus RX 350. When I returned Walked into dealership close to closing time. Everyone was friendly and helpful. I came to an agreement quickly on a new Lexus RX 350. When I returned the next morning to pick up my new vehicle, it was cleaned up and ready to go. Completed the paperwork quickly. Very nice, clean and well-organized dealership. My salesperson was John Garrett. John is a well educated professional salesperson that I had previously done business with at another dealership. Very friendly and willing to help in any way. Highly recommend John and Lexus of Cool Springs. More