Lexus of Cool Springs

Great Service/Sales I have been using the service department at Lexus of Cool Springs for the past year and have had excellent service from start to finish. These guys go I have been using the service department at Lexus of Cool Springs for the past year and have had excellent service from start to finish. These guys go out of the way to make sure you are comfortable during the whole process. Recently, I traded up my IS 250. Thank you to Tyler Sheppard for his professionalism and creativity in finding a way to make this all possible. I highly recommend this dealership wholeheartedly. Ask for Tyler he will give you the best customer service possible. More

Extraordinary Service!! I would like to start off and thank Tyler and Charlie for their nonstop commitment in getting me into my dream car. Tyler was extremely helpful, knowl I would like to start off and thank Tyler and Charlie for their nonstop commitment in getting me into my dream car. Tyler was extremely helpful, knowledgeable, personable and went above and beyond to accommodate our needs. I have been to several car dealerships in the past and have never had such a great experience as I have had with this team. Thank you both!! More

Great Experience I called this dealership after not receiving good results from a dealership local to me. Within an hour Brian Stanley had found exactly what I wanted I called this dealership after not receiving good results from a dealership local to me. Within an hour Brian Stanley had found exactly what I wanted for the price I wanted to pay. A few days later I made the 2 hour drive to Brentwood to pick up my new car. Brian had everything ready to go and I was in and out very timely. He was very respectful of my time constraints. The drive was well worth my time and I will definitely be doing business with Brian and this Lexus dealership in the future. More

Theychanged my oil but didn't put any back inthe carh I brought my car in for a recall on the passenger side air bag. i requested to get an oil change while they worked on repairing the recall issue. I g I brought my car in for a recall on the passenger side air bag. i requested to get an oil change while they worked on repairing the recall issue. I get my car back and before i could drive 2 miles my engine locked up. I had to have my car towed back to the dealership. They drained the oil but didn't put oil back in the car.This was on 11/16/2018. On 11/19/2018, I called to check the status of what's going on, only to be told I need to purchase another motor and that their technician did nothing wrong....really! Some advisor alles me back and not the Service mananger nor GM to say they found metal shavings in the motor. of course you did! You sent me out the door with car that has no oil in it. You've had my car since Friday, no one from your dealership has called to give me an update, and this is what you come back with! I tried to give you guys a chance to do the right thing here but instead you would rather go this route. Don't get your vechicle serviced here!!! More

Fantastic experience Great customer service, friendly and professional. If you looking for new or pre-owned you need to ask for Bow tie John, He will take care of you and Great customer service, friendly and professional. If you looking for new or pre-owned you need to ask for Bow tie John, He will take care of you and your family for your next ride. More

Great Experience! I have now purchased two cars from Lexus of Cool Springs. They know how to take care of their customers.It was a great experience from start to fini I have now purchased two cars from Lexus of Cool Springs. They know how to take care of their customers.It was a great experience from start to finish. More

Excellent Service Lexus of Cool Springs is a wonderful dealership. If you've never shopped there for a car (new or used) please give them an opportunity to gain your b Lexus of Cool Springs is a wonderful dealership. If you've never shopped there for a car (new or used) please give them an opportunity to gain your business. All the salesmen are knowledgeabe and honest. Kris has sold us 2 cars - in fact, our 1st experience with him was so easy and professional, we sought him out to buy our 2nd car. Kris was our dealer and has been there over 10 years. That speaks volumns to me in terms of a day and age when people come and go in business. He is trustworthy and honest, listens to your wants and needs and finds the perfect car for you - with NO PRESSURE. Thank you Kris and Lexus of Cool Springs for an easy tranaction. Lexus of Cool Springs also has an awesome service department. I've used them to service my cars since I moved to TN in 2013. They are always courteous and quick to diagnose a problem. They urge you to fix it if it's necessary AND tell you sincerely if you can put off a repair for a few months. Again, no pressure, just honest evaluation and information. More

Great Experience William McDole did a great job with helping me pick out my new Lexus IS300! He provided excellent customer service and made the overall experience fee William McDole did a great job with helping me pick out my new Lexus IS300! He provided excellent customer service and made the overall experience feel very exciting. Derrill Boon was also very helpful with the decision process and made it known that they wanted our business. I would highly recommend Lexus of Cool Springs and will purchase from them again in the future. More

Review Terry helped me find the perfect pre-owned car that met my exact needs. He was very knowledgeable about the specifications of each Lexus model. I woul Terry helped me find the perfect pre-owned car that met my exact needs. He was very knowledgeable about the specifications of each Lexus model. I would highly recommend Terry and Lexus of Cool Springs. More

LOVE LEXUS OF COOL SPRINGS We had a wonderful experience at Lexus of Cool Springs. I highly recommend giving the dealership an opportunity to earn your business. Our salespers We had a wonderful experience at Lexus of Cool Springs. I highly recommend giving the dealership an opportunity to earn your business. Our salesperson was excellent. See Linda Hart. More