Lexus of Cool Springs

I have repeated left phone messages for the service department to schedule service on my Lexus NX. No one has returned any of my messages. I am taking my vehicle to a different dealership. department to schedule service on my Lexus NX. No one has returned any of my messages. I am taking my vehicle to a different dealership. More

Did a brake job and either did not install bolts on the calipers or left them so loose they fell off. For months kept telling me there was no problem. I paid $1137.00 for the brake job. When the noises and calipers or left them so loose they fell off. For months kept telling me there was no problem. I paid $1137.00 for the brake job. When the noises and vibration became so obvious it could not be ignored any longer, they had the audacity to try to charge me for installing and tightening caliper bolts. They presented me with a bill for over $170.and only backed this off when I started to get loud. The Customer Service Representative even lied to me and told me they did not touch the calipers when they did the brake job. He had no answer when I asked how they put new brake pads on without touching the calipers. This after putting my life at risk with a defective brake job that they kept saying was fine even though I had them drive around with me for months listening to the vibrations and noise. When I finally got calipers bolts installed this dealership had damaged the hood on my car and again told me they had no responsibility for anything. More

So I attempted to buy from Lexus of Cool Springs. I reside in Clarksville, TN. Saw a customer in the Walmart parking lot, in Clarksville, and she recommended a salesperson: Michelle Hunt. I went to I reside in Clarksville, TN. Saw a customer in the Walmart parking lot, in Clarksville, and she recommended a salesperson: Michelle Hunt. I went to Cool Springs, with no scheduled appt so I understood that she may not be able to give a lot of attention, on a busy Saturday. I met her, gave her my contact information and an idea of what I was looking for and left. This was June 11th. she emailed on Monday and sent information on a vehicle. Also asked for my trade in information. I sent all that she requested. On Wednesday, I got a response apologizing for the delay because she was off on Tuesday, and stating that she will get information for me " today." I have yet to hear back from her. Not sure why I didn't warrant even a call back, but If this is how Lexus of Cool Springs provides customer service, Ill look elsewhere, even if I have to drive out of state. More

Very disappointing experience getting my seat belt repaired. Seat belt cost $83 total repair cost $464.24. Robbery repaired. Seat belt cost $83 total repair cost $464.24. Robbery More

best car buying experience i have ever had,my next auto purchase will be with them purchase will be with them More

When you send in your Lexus for a warranty repair (breaks), and they return the vehicle with a broken engine (not running), and say, "It is very unfortunate that it happened while we were in our poss (breaks), and they return the vehicle with a broken engine (not running), and say, "It is very unfortunate that it happened while we were in our possession." Beware of the service department at this Lexus dealer in Cool Springs. Their solution was to charge us more than $6000 for a used engine and have them install it. Honestly, they take no responsibility for what happens to a vehicle while in their possession. There's nothing Hyundai or Kia about this car. It's a #LEXUS. (Yet) I don't know if the service technician was just on a joyride while testing the brakes and the Lexus engine didn't take the abuse. We have treated it like a baby since we bought it because it is a hybrid. It has been a joy to have. I will update the review after we have picked up the vehicle from this dealer. More

This was a 6 month journey to secure a vehicle in this challenging car market. Had some disappointment in our shopping both before and during our engagement of Lexus of Coolsprings. Thought we had a go challenging car market. Had some disappointment in our shopping both before and during our engagement of Lexus of Coolsprings. Thought we had a good used vehicle secured and ended up waiting for delivery of a new RX350. Both manager Hector and our sales consultant Samey were great and finance guy Bryan made closing fun. (first time ever) The dealership stepped up and did right by us. They acted with integrity. Can’t say enough! More

We truly enjoyed getting our car from Bayo Anifowoshe. We enjoyed the full process. Bayo went out of his way to make us feel appreciated. Also, Bryan Lee the finance manager was very good and had an amazi We enjoyed the full process. Bayo went out of his way to make us feel appreciated. Also, Bryan Lee the finance manager was very good and had an amazing sense of humor. Both very extremely helpful. I will never want to go through the process of buying a car without these guys. More

I was looking to possibly purchase a new vehicle, previously researched certain Lexus models and came to look at a 2019 RC 350 that was on their used lot. We got immediate assistance from Patrick, t previously researched certain Lexus models and came to look at a 2019 RC 350 that was on their used lot. We got immediate assistance from Patrick, test drove and enjoyed his initial interaction as very personable by truly connecting with his customers through genuine engagement...Ended up not purchasing that car as it ended up selling within a few days! He did not give up by throwing it out there that they were getting in an 2022 IS 350 F Sport soon and might possibly spark my interest! With the on-going computer chip shortage and low car inventory levels everywhere, I appreciated that he listened to what I was looking for and shared why I might like that vehicle with comparing it to the RC model! After further research on my behalf and his great customer service by providing requested pictures in a quick manner upon arrival, extensive knowledge/expertise and a level of exceptional salesmanship that is RARELY seen these days with his level of passion...I put down the deposit needed and officially a first time LEXUS owner now! 🤗 If you are planning to purchase a vehicle from Lexus of Cool Springs...PATRICK STURM is the one to deal with as totally EXCEEDED both mine and my husband's high expectations by delivering the BEST car shopping/purchasing experience EVER for either of us! If I could, he would get more than 5 🌟 🌟 🌟 🌟 🌟 s as WELL EARNED and DESERVED...Dedicated to his customers with his honesty, being up front and completely focused on you! TOP NOTCH Patrick and THANK YOU! 👍👍🤩 👏 👏 More

What an easy purchase. The dealer picked me up at the airport and they spent all evening with me going over the features on this new car. What a wonderful sales staff. The finance manager could not have airport and they spent all evening with me going over the features on this new car. What a wonderful sales staff. The finance manager could not have been any easier to work with. More