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Lexus of Cool Springs
Brentwood, TN
210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 210 reviews
July 24, 2023
Quality selection, great service and competitive pricing. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with. More
by Wescott17
Employees Worked With
Doug Kevern
July 21, 2023
Doug Kevern was great to work with. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality. More
by Wilson123
Employees Worked With
Doug Kevern
June 22, 2023
Thank you Doug Kevern for a wonderful car buying experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus we will purchase from Doug. I highly recommend Doug and Lexus of Cool Springs! Chris M. More
by mainordchris
Employees Worked With
Doug Kevern
June 07, 2023
Terrific experience working with Doug Kevern at Lexus of Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rat Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rate in all respects. A 5-Star experience and a wonderful Lexus to now drive. We couldn't be more pleased with the personal attention we got at this dealership, and how well we were treated by everyone on the staff. Doug had a terrific understanding of Lexus vehicles and made our transition very smooth. We will definitely recommend Doug Kevern and Lexus of Cool Springs, and likely return for future purchases. Kevin's efforts could not have been more spot-on, he took care of everything professionally, in all respects. More
by Uncle Chuck
Employees Worked With
Doug Kevern
June 06, 2023
Wasted nearly 3 hours of my time after I drove 5 hours; low balling me on my trade only to post the vehicle on their website for nearly $11k over what they originally offered me. Then list the vehicle for low balling me on my trade only to post the vehicle on their website for nearly $11k over what they originally offered me. Then list the vehicle for nearly a 50% profit margin. They have a xxxxxxxx $1,000 non refundable deposit policy, which is how they hose folks from out of town because who wants to be out $1k on a vehicle they didn't purchase. It's the only reason a deal was finally struck. So much for the "I'm lucky to make 6% on anything we sell......" If you want to know what the vehicle is reach out; it's currently still in their inventory. Also, they're financing department is a joke. I spot checked interest rates before I made the travel time to Nashville from Indianapolis and found that my local bank was a solid 2% lower than Lexus financial. So to avoid financing through them I was told that I could bring my checkbook and write a check so long as I could verify my funds. That changed when I showed up that was no longer a valid method of payment. My guess is that the dealer is making incentives off of forcing finance through them.Make sure you have your knee pads when you do a deal here, you'll definitely be on the receiving end.. More
by Thomas
Employees Worked With
Michael
May 29, 2023
Doug and Graham were incredible to work with and I could not be more happy with my experience at Lexus Coolsprings. From the first time I met with Doug to test drive a car, he made sure I had all my questio not be more happy with my experience at Lexus Coolsprings. From the first time I met with Doug to test drive a car, he made sure I had all my questions answered and explained all my options clearly. He listened to what I wanted and help guide me when building my RX. He made sure I was informed of the progress of the build and shipment over the 6 months. Once my car arrived, he made sure I understood all the features and felt comfortable in my new car. Graham was also a huge asset in making sure I was taken care of. I would highly recommend Graham, Doug and Lexus of Coolsprings to anyone looking to buy a new or used car! More
by Tillman81691
Employees Worked With
Doug Kevern, Graham Slaughter
May 08, 2023
We had a great experience working with Doug. He's a kind man, very informative and quick to respond. He put in extra effort after the deal was closed to locate the 2nd key from the old owners, w He's a kind man, very informative and quick to respond. He put in extra effort after the deal was closed to locate the 2nd key from the old owners, which I appreciated. We did a trade in and upgrade. Overall great experience and will work with them again in the future. More
by Andrew
Employees Worked With
Doug Kevern
January 20, 2023
When I arrived on a Friday at the appointment time, my assigned Service Consultant told me they would not able to address the warranty issue because they had to order a part. Note, he had promised to orde assigned Service Consultant told me they would not able to address the warranty issue because they had to order a part. Note, he had promised to order the part when the appointment was set almost 2 months prior, but I discovered he failed to order the part at that time. Next issue included their failure to schedule my 10,000 mile service which was also part of the original appointment. I was told they could get to my car on Monday which meant I would have to leave the car over the weekend which I refused to do. I asked to see the service manager and he was able to address both issues. I was able to leave the service department that day. This treatment is NOT what I expect from a luxury brand and unless I have to return for a warranty issue, I do not plan to return for routine maintenance. More
by cybercycle
Employees Worked With
Andy Louangaphay and Mark Smith
