Lexus of Cool Springs

My first Lexus and I am thrilled! Bob was patient as we visited several times and considered other manufacturers. We chose Lexus over other manufacturers because of the great reputation that Lexus has for visited several times and considered other manufacturers. We chose Lexus over other manufacturers because of the great reputation that Lexus has for customer service and this dealer is a prime example of individualized, quality service. Thanks Bob! More

Bob Shell and Lexus of Nashville (Brentwood) are wonderful to deal with on all fronts. You won't find a dealership that will treat you better. They are invested in learning about your needs and meet wonderful to deal with on all fronts. You won't find a dealership that will treat you better. They are invested in learning about your needs and meeting those. I got the sense that they were not selling me a car but a relationship that they wanted to continue for years to come. The dealership has been more than fair in all ways and I will certainly seek them out when I am in need of new transportation. More

I purchased a used car from Bob Shell. This was the easiest and most pleasant buying experience ever. In the future I will contact Bob again for a vehicle. No hassle and fair price. Was willing to emai easiest and most pleasant buying experience ever. In the future I will contact Bob again for a vehicle. No hassle and fair price. Was willing to email so this made it very convenient since I work and live almost two hours away! More

Very professional and one of the easiest purchases ever made. An LX470 appeared on the lot one weekend so I called Mr. Shell on Monday. After driving the vehicle, we had about a 20 minute conversation, sho made. An LX470 appeared on the lot one weekend so I called Mr. Shell on Monday. After driving the vehicle, we had about a 20 minute conversation, shook hands and I picked the vehicle up on Wednesday afternoon. Everything discussed was complete. The paperwork took less than 30 minutes and I was on my way. It was a very pleasant experience....and, I have really enjoyed owning a Lexus. More

Friendly staff an professional atmosphere (and great chocolate cookies while you wait). I enjoyed the first experience so, that I traded again 6 months later on another Lexus. Bob Shell handled everythi chocolate cookies while you wait). I enjoyed the first experience so, that I traded again 6 months later on another Lexus. Bob Shell handled everything promptly and gave me a great trade in value on my old car. Best car buying experience I have had to date. More

I had a great experience dealing with Lexus of Nashville. My first car was also purchased at Lexus of Nashville so of course when it came time to purchase my second car it was no question that I would return My first car was also purchased at Lexus of Nashville so of course when it came time to purchase my second car it was no question that I would return to Lexus of Nashville. The dealer gave me plenty of time to test drive the car and make my decsion. He was more than willing to answer all of my questions and make this purchase as easy as it possibly could be. The price was very reasonable and my overall experience was great! More

After shopping around at several different dealerships around the Southeast for a pre-owned Lexus, I finally contacted Kris Sisco at Lexus of Nashville in Brentwood. I was amazed at how nice he was over around the Southeast for a pre-owned Lexus, I finally contacted Kris Sisco at Lexus of Nashville in Brentwood. I was amazed at how nice he was over the phone even though I lived out of state and he probably figured I'd never drive all the way there to buy a car. My second suprise was how many one-owner used Lexus they had for sale. I used CARFAX to locate them because I wanted a perfect car and 87% of Lexus of Nashville's used inventory was one-owner, no damage cars. That was amazing and I checked every Lexus dealership in the whole South and no one else was even close. I flew in and they picked me up at the airport and when i arrived at the dealership everything was ready to go. Everyone made me feel comfortable and the car was even in better condition than I had hoped. I really had a great experience and I was so nervous about buying a car online without seeing it. their inventory changed my mind and after seeing it, I will never buy a car anywhere else. More

I am a man and I shop like a man. I am not interested browsing, looking or other. I want to walk in, pick up, buy and leave. Bob Shell made this happen. I got an absolute fabulous deal, all negotiated ov browsing, looking or other. I want to walk in, pick up, buy and leave. Bob Shell made this happen. I got an absolute fabulous deal, all negotiated over the phone. I drove up, the car was waiting for me. I drove it, came back, walked into the business manager's office, and signed the papers. Bob then walked us through the features and functions of every button and knob. We took our tutorial and drove home. It's a beautiful thing. These people are professionals and Bob Shell is the consumate gentleman and professional. More

Honesty.Dependable. Those are 2 words that descibe this dealership. From finding you a car, to price, to backing up their word, this dealership, from the top man(Mike Davenport) to the mechanics, is one y dealership. From finding you a car, to price, to backing up their word, this dealership, from the top man(Mike Davenport) to the mechanics, is one you would not regret trading with. Mike might even do some of the work if you ask him. The used cars they sell usually do not need much if any work since they have researched their history and given them a long look before they offer them to their customers. Have bought 4 cars from them and still have them all. Great place if you want a great car and feel comfortable with the deal. More

I visited every luxury dealership in Nashville and while Lexus was my 2nd choice, Terry's knowledge of the product and the way they treated me all through the process was absolutely unheard of in the auto i Lexus was my 2nd choice, Terry's knowledge of the product and the way they treated me all through the process was absolutely unheard of in the auto industry. I have sent at least 4 of my friends there to buy cars and 2 of them were not even Lexus. They treated me like someone they really cared about and I felt like they always had my best interest in mind. I was never pressured and they made me feel like royalty! More