Lexus of Cool Springs

Greg Morgan worked with us remotely (i.e from another state) on the purchase of a Lexus SUV. While we had no prior relationship with Greg, he quickly earned our confidence through his straightforward, r state) on the purchase of a Lexus SUV. While we had no prior relationship with Greg, he quickly earned our confidence through his straightforward, respectful and honest sales approach. After agreeing on a price for the vehicle over the phone, we traveled to Nashville to complete the transaction and acquire our new vehicle. Upon arriving at the dealership, Greg was extremely accomodating and most importantly true to his word regarding the sale and trade in price. The most uneventful vehicle transaction that I have ever had. Kudos to Greg and his team for a great job in creating a highly satisfied customer. More

I was very happy with my experience, which isn't something I've often said about buying a new car! Greg Morgan was great. He listened to me and guided me to the vehicle (a 2013 RX350) I'm very happi something I've often said about buying a new car! Greg Morgan was great. He listened to me and guided me to the vehicle (a 2013 RX350) I'm very happily driving now. The whole purchase process went smoothly and quickly, and everyone involved was helpful and accommodating. My husband, who also drives a Lexus, has had totally satisfying experiences with the Service Dept.as well, & that was also a factor in my choosing a Lexus. More

Greg and the rest of the Lexus team were informative and easy to deal with. Given they had exactly what I was looking for, they didn't need any high pressure tactics. They offered my a very fair amount easy to deal with. Given they had exactly what I was looking for, they didn't need any high pressure tactics. They offered my a very fair amount for my trade-in, and still came down a bit on their price to meet my price. More

Great experience. I knew what I wanted when I went into the dealership. Only improvement I could suggest is to let the potential buyer know the cost of the added warranty items before the serious negotiati the dealership. Only improvement I could suggest is to let the potential buyer know the cost of the added warranty items before the serious negotiations begin. This is not a criticism, just an observation. Our decision was down to the new Avalon or the ES 350. I had read all the automotive reports on both car over the past five or six months to get a general understanding of the good and bad things with both vehicles. Also, having a tech guy to spend the time going over all of the electronic features is a great added benefit. Every one I met was a cut above the normal dealership. More

Great service and great deal! Love my car and what I paid for it. Josue' was great to work with and I would definitely come back and buy a car from your dealership again. for it. Josue' was great to work with and I would definitely come back and buy a car from your dealership again. More

The only reason I didn't give Customer Service a 5 is because when I first came by to look at cars, I looked around the lot for approximately 20 min., and not one sales person came out to help me. I had because when I first came by to look at cars, I looked around the lot for approximately 20 min., and not one sales person came out to help me. I had to go inside and Greg was inside and I worked with him. Barb Izzo More

The purchase process was the most streamlined I've ever experienced. Very thorough information about vehicles and pricing, so it was easy to make choices. The financing process was the best I've ever exp experienced. Very thorough information about vehicles and pricing, so it was easy to make choices. The financing process was the best I've ever experienced in my life, for anything. Physical environment is lovely and comfortable. Everyone in the place is extremely friendly and helpful - definitely customer service oriented. More

James and I were pleased with Lexus of Nashville. We had been to the dealership in Memphis but was not pleased with their service. My sister and her husband lives in Memphis but purhcased their last 2 Lexu been to the dealership in Memphis but was not pleased with their service. My sister and her husband lives in Memphis but purhcased their last 2 Lexus vehicles at Lexus of Nashville. We were able to purchase the vehichle at a very good price. The employees were all friendly and provided good customer service. More

The car buying experience was pleasant at this dealership. My salespersons were knowledgeable and accommodating to my needs. They have made themselves available to thoroughly explain the technolo dealership. My salespersons were knowledgeable and accommodating to my needs. They have made themselves available to thoroughly explain the technology of my new car. Also the finance person was very nice. Overall, I’m very pleased with my experience at this dealership. More

Josue was so nice to work with during the process of buying our new RX350. He was very knowledgeable about the vehicle and didn't hesistate to obtain further information for us. Would definitely purch buying our new RX350. He was very knowledgeable about the vehicle and didn't hesistate to obtain further information for us. Would definitely purchase another vehicle from this dealer. More