Lexus of Cool Springs

Dealership doesn't recognize the December to remember financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on with small wood screws that were rusty I know this because my tag flew off the car had to go buy the correct bolts More

I purchased from this dealership a few months back, and overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I got the car I wanted. A special shout-out to Shimal, who was incredibly responsive, cordial, and professional throughout the entire process. I would recommend this dealership. Thank you, Shimal and team. More

Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the te process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls. More

Never received a reply to inquiries on a particular car/vehicle I was looking at. car/vehicle I was looking at. More

We had a great experience thanks to Bayo! This is our second purchase from the dealership. This is our second purchase from the dealership. More

Unprofessional leadership at the Cool Springs location. They don't care about their employees or the work they're putting in. If you're not in the brown nose clique, you'll get treated terribly. Service ad They don't care about their employees or the work they're putting in. If you're not in the brown nose clique, you'll get treated terribly. Service advisors think they're the greatest thing that walked the lot all because they're more focused on the dollar sign, not your car, not your out of pocket costs, not what the the are making, it's all about them. They will screw anyone over to keep a good survey and not lose their monthly bonuses. Just don't go to this dealer or Nashville. 2-3 months out on appointments. They'll also offer you some ridiculous offer for your car when you're trying to get it maintenance. She'll put a letter in your car with her business card saying she's a new TX owner herself (probably driving a broke down 98 Nissan). Can't trust this place. Their new techs come Ford, Home Depot or Fisherprice. Oh and let's not forget the advisor in the lane in her yellow pajamas and high heels. Get up late? You want unprofessional, go here. You want a luxury experience where you buy luxury cars, this isn't the dealership for you. Lexus needs to get new leadership in this building, up to the GM. More

I have purchased many cars and this was the best buying experience I ever had. Doug Kevern was professional, patient and kind. I highly recommend him. experience I ever had. Doug Kevern was professional, patient and kind. I highly recommend him. More

Customer service sucks! We bought our new Lexus here and they have no service consideration after warranty ended! I am a senior citizen and my battery needed replacing. We We bought our new Lexus here and they have no service consideration after warranty ended! I am a senior citizen and my battery needed replacing. We were informed it would be a 2 week wait to get an appt. To have the battery replaced. 2 weeks! When my husband called to beg to be worked in or given a sooner appt, the service advisor flippantly offered us another appt almost 4 weeks away! I know he must have been being sarcastic, but it was not funny…since I was having to jumpstart my car daily at random places. I decided to call Lexus of Nashville and they worked us in the next day! They even washed my Lexus before pickup…something Lexus of Cool Springs never did since we purchased the car new there. More

I recently visited Lexus of Cool Springs. Doug Kevern made the process easy, worked with my preferences and budget. Doug Kevern made the process easy, worked with my preferences and budget. More

Looking for a used vehicle, visited Lexus of cool springs.we were introduced to Doug Kevern sales representative , made a new friend. Doug is very personable and knowledgeable. Doug went the extra m springs.we were introduced to Doug Kevern sales representative , made a new friend. Doug is very personable and knowledgeable. Doug went the extra mile to find us the perfect vehicle. Thank you Doug it was a pleasure working with you. Joyce & James watson. More