Back

Lexus of Concord

Concord, CA

4.8
569 Reviews

2101 Market St

Concord, CA

94520

Directions

By Type

Showing 569 reviews

November 11, 2023

Purchased the car from Dan Liu and Eric DeSilva, both were excellent to work with. They are very professional, patient and took their time to understand customer's requirements and found the exact vehic More

by Wing
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Liu & Eric da Silva
Nov 13, 2023 -

Lexus of Concord responded

We're so glad to know that our team at Lexus of Concord was able to help you find the perfect vehicle! Your recommendation means a lot. We'll be sure to pass along your kind words to Dan and Eric. Safe travels in your new car!

November 06, 2023

I had my 5k mile servicing completed. Work was completed by the estimated completion time. My car was returned to me washed and clean inside and out. Great service and customer interac More

by dgiambastiani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Larkin
Nov 07, 2023 -

Lexus of Concord responded

We're so glad to know that you had a great experience at Lexus of Concord. Excellent customer service is our top priority and we appreciate your glowing recommendation. Here's to a smooth ride!

November 02, 2023

Minor maintenance was performed. Came in under 2 hours which was appreciated. Nick, our service rep. always does a great job, listens well and explains reasonable solutions. Excellen More

by rnpayt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know.
Nov 03, 2023 -

Lexus of Concord responded

We're glad to know that your maintenance visit was efficient and satisfactory! It's great to see Nick providing the top-notch service we aim for at Lexus of Concord. Thanks for recommending us—we appreciate it!

October 31, 2023

The car was checked for taking a road trip and was done thoroughly and timely. More

by ssvn6251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Oct 31, 2023 -

Lexus of Concord responded

Thank you for the review! We appreciate your support and hope to see you again at Lexus of Concord!

October 31, 2023

Called on Monday for appointment, was able to come in the following day for regular maintenance. I like to wait rather than return later. Generally they wait is 2 hours—today it was about 1:50. Great dealers More

by Rugmanpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
Nov 01, 2023 -

Lexus of Concord responded

It's great to know you had a positive experience with Nathan and our team at Lexus of Concord. We always aim for efficient service! Thanks for your support.

October 27, 2023

I confirm I went to this dealership, and I confirm that I give it a 5. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Oct 27, 2023 -

Lexus of Concord responded

Thank you for reviewing Lexus of Concord! It was so kind of you to share your experience!

October 27, 2023

A very friendly and professional customer service . Everything went smoothly while we were there.Keep up the good work. Thanks More

by girmadem1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Li
Oct 27, 2023 -

Lexus of Concord responded

Thanks for the positive feedback! We're glad to know your experience at Lexus of Concord was smooth and professional. Keep enjoying the ride!

October 24, 2023

This is my third Lexus from this dealer. They are the best from sales to service. I’ve always dealt Bill Hammond in service because he’s always treated me like he really cares about my car a More

by monadawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Oct 25, 2023 -

Lexus of Concord responded

We're so glad to know you've had consistently great experiences with Bill and our team at Lexus of Concord! Thanks for putting your trust in us - your safety and satisfaction are our top priorities. See you down the road!

October 23, 2023

Great service very efficient and reliable service manager. Bill Hammond is a asset to Concord Lexus More

by Coley1485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Oct 24, 2023 -

Lexus of Concord responded

Coley, Bill is definitely an essential asset to our team at Lexus of Concord! Thank you so much for sharing your experience with us - Have a great week!

October 22, 2023

Always superb service! Thank you Scott and Lexus of Concord! Love the complimentary car wash inside and out! More

by kmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Johnathan, Bill
Oct 23, 2023 -

Lexus of Concord responded

We're glad to know you enjoyed the service and complimentary car wash at Lexus of Concord! Thanks for your support, we'll pass along your kind words to Scott.

...
7
...