Lexus of Concord

Nothing but positive and good things to say about Lexus of Concord. They took very good care of me.they went the extra mile on everything. Thanks again of Concord. They took very good care of me.they went the extra mile on everything. Thanks again More

LOUSY SERIVICE SOLD MY 81 YR OLD HUSBAND 2004 F25 1 WK LATER ENGENE WENT OUT AND HAD TO REPLACE IT/2 STATE AWAY/ STAY AWAY FOR LEXUS LOUSY SERIVICE//DOSNT BACK UP PRODUTS THEY SELL LATER ENGENE WENT OUT AND HAD TO REPLACE IT/2 STATE AWAY/ STAY AWAY FOR LEXUS LOUSY SERIVICE//DOSNT BACK UP PRODUTS THEY SELL More

Excellent service very professional, will return. I received a 15,000 mile service and was offered the use of a new Lexus at no charge. I will recommend this service dept to other friends. received a 15,000 mile service and was offered the use of a new Lexus at no charge. I will recommend this service dept to other friends. More

Quoted a price in writing by the "internet sales" mnger, Clint Wesley. After a day of back & forth by phone w/Chris Montoya re the price I'd been given, was told they would honor it. Next day sales" mnger, Clint Wesley. After a day of back & forth by phone w/Chris Montoya re the price I'd been given, was told they would honor it. Next day spent 2 hrs out there being shuffled from one person to the next who wanted more for the car, finally Sales Mnger, Bob Brock came in to "explain how our pricing works." I politely told him I just wanted to buy the car at the price I was offered & expected & really didn't need to know how they got to it. He stood up & said "Then I guess we have nothing more to discuss" & asked me to leave. These "internet sales" prices this agency quotes is nothing more than a bait & switch tactic in my opinion. And now, even if they gave me the car for the price, I'd be afraid to have it serviced there. Ive bought a lot of cars in my 33 yr career in sales and have NEVER seen an operation like this. More

Bill is the bomb... Great service, very courteous and received my vehicle on time. Would highly recommend for service work and will return in the future received my vehicle on time. Would highly recommend for service work and will return in the future More

I have been very happy with the service I get at this dealership. Can say enough great things about Steven Ernest. He always remember me or I should say my car and gives me the best deals. dealership. Can say enough great things about Steven Ernest. He always remember me or I should say my car and gives me the best deals. More

very honest guy, not pushy, friendly and wants whats best for you, not always trying to screw people for sake of profit for dealer need more sale people like him others put too much pressure thanks ismael for you, not always trying to screw people for sake of profit for dealer need more sale people like him others put too much pressure thanks ismael More

BEWARE!!!!!!!DO NOT GO TO THIS DEALERSHIP OR YOU MIGHT REGRET IT !!!!!!! I went to LOC for a brake job and an oil change and they damaged my car. My paint and windows felt like sandpaper when I got there, REGRET IT !!!!!!! I went to LOC for a brake job and an oil change and they damaged my car. My paint and windows felt like sandpaper when I got there, possibly overspray. The interior was also dusty. My new backseats were wrinkled and dirty. Employees said the car was just dirty. The manager was hostile and dealt without integrity. My car was in immaculate condition before I went to LOC. I was also told to purchase services that I didn't need. COMPLAINING TO MANAGEMENT HERE WAS USELESS. NEGATIVE STARS!!!! More

So I walked in with a tough bird look on my face and to my surprise I didn't need any of that. Bob still delivered the same helpful service and helped me start to finish. I am so impressed with the respect my surprise I didn't need any of that. Bob still delivered the same helpful service and helped me start to finish. I am so impressed with the respect i received from this dealership. My first car purchase Online ! More

I went there to trade in my van for a RX360. At first, I was very pleased with our first meeting, and after debating on which car company to go to; I decided to proceed with Lexus... I called the salesman a was very pleased with our first meeting, and after debating on which car company to go to; I decided to proceed with Lexus... I called the salesman and scheduled a test drive for 3 days later. Twice, the salesman called to confirm our appointment, and said everything was set, he had the car ready, and that he would have his technician on site waiting for when I arrived. When that day came, I showed up on time at Lexus, ready to trade in, my car papers all ready; hoping to leave the lot with a brand new RX360. Instead? I walk into the lobby to hear the receptionist tell me he left on a test drive after he saw me pull in. EXCUSE ME? He left, right as he saw me approach? Eager to make a sale, another man asked if he could help me instead. I agreed, then he asked what car, what color, and what features in the car I would like to test drive. After I told him, he informed me that they didn't have the color of the car interior OR the features that requested. WELL, when the salesman called to confirm, he had SAID he had the car ready. So he missed our appointment AND told a lie? That definitely turned me off to Lexus. I drove off the lot and never looked back, only to have the him call 3 hours later; saying the client 'took a wrong turn'. RIGHT. Its been almost one month since that incident and I STILL recieve calls almost every night from that same salesman, FROM DIFFERENT NUMBERS. Um, stalker? All I can say is do not go to Lexus for business. More