Lexus of Concord

Damaged wheels during tire change I picked up my car yesterday after having the two front tires replaced. At first glance, I noticed the tires (yes, new tires bloom) AND wheels were ex I picked up my car yesterday after having the two front tires replaced. At first glance, I noticed the tires (yes, new tires bloom) AND wheels were extremely filthy. They had not even bothered to do any sort of wipe down after the work was done. Then upon closer inspection, I noticed that the rims of both wheels were scratched. The service consultant said that he hadn't even taken a look at the car before returning it to me. The service consultant then claimed that the tire machine can chip off touch up paint (which sounds fishy that their equipment is that rough with the wheels). If that is true, they should have done courtesy touch up immediately after putting on the new tires before it even gets to the customer! He then tried to offer me $150 per wheel to have it refinished! Why should I pay to fix the damage that was done during the service? The car should be returned in the SAME condition that as it was received. It looks completely trashed, thank you LEXUS OF CONCORD for POOR SERVICE! More

Service Consultant Myron Mason,is a wonderful service consultant. He takes the time to explain the type of service you going to receive and why it is needed. MYRON, IS Myron Mason,is a wonderful service consultant. He takes the time to explain the type of service you going to receive and why it is needed. MYRON, IS VERY PROFESSIONAL and a friendly people person he takes his time with you he is great. More

Used Car I bought a 2005 Ford mustang from Lexus of Concord, it was clean and low mileage for a 10 year old car. I asked the salesman Alex about the ( as is no I bought a 2005 Ford mustang from Lexus of Concord, it was clean and low mileage for a 10 year old car. I asked the salesman Alex about the ( as is no warranty ) he told me normally if there are any issues within the first 30 days, that Lexus being the high end dealership that they are will work with the customer to resolve the issue, nothing could be farther from the truth. I test drove the car and when I parked it there was no emergency brake, the paper work that I received said there was a complete safety inspection and any needed repairs were performed. (how do you miss the emergency brake on a safety inspection ) I should have walked away then. I bought the car on May 4th and picked it up on May 6th after they installed a new emergency brake cable. 5 days later and 133 miles the car was in the transmission shop and the transmission was being rebuilt, the reverse band was bad and the solenoid pack was replaced. my attempts to reach somebody at Lexus of concord that could help me were futile. I called corporate Lexus complaint dept. and they tried to establish communication but very little was established. Mike, the general manager told the complaint dept. that I bought the car for my son and he alluded that my son did something to the transmission, that would have been hard to do, my son doesn't have his drivers license yet. I wasn't trying to get them to pay the $2573.30 bill, but it would have been nice if they stepped up to the plate and paid half of it. I have bought new cars over the years from Ford, GMC and Chevrolet and I have never been treated by any business, company or dealership with a total lack of respect as Lexus of concord More

Very unprofessional I was looking to purchase a 2015 LS 460L and located two exact vehicles at two dealerships, Concord and Sacramento Lexus. I was able to put the two de I was looking to purchase a 2015 LS 460L and located two exact vehicles at two dealerships, Concord and Sacramento Lexus. I was able to put the two dealerships against eachother to get the best price. This is where my bad experience happened...Lexus of Concord gave me a very fair price which Sac agreed to match. I then called Rey in Concord to see if he could beat Sacramento's price again. Rey acted extremely unprofessional and started yelling at me on the phone saying he "stuck his neck out" for me to get that price and it was unbelievable that I had the audacity to even call Sacramento again to see if they would beat it. Who wouldn't try to get the best price?? Rey didn't "stick his neck out," he sat on his xxx and told me a price. To be angry and yell at a customer on the phone is something a sales manager at a corner used car dealer does, not a Lexus dealership. Rey is a cancer to your business and I highly recommend taking your business to Sacramento Lexus. They will sell you a new LS at 700 bucks under invoice and you don't have to deal with xxxxxxxx like Rey who have a false sense of self accomplishment. Congrats on costing your company a $ 84,000.00 car deal. More

I provided my own parts for install and I was rejected As I provided some engine splash and its related clips to this dealership and I was prepared to pay the cost of installing them for me, I was rejected As I provided some engine splash and its related clips to this dealership and I was prepared to pay the cost of installing them for me, I was rejected by its foreman for same reason. Service report was filled and my car was taken in. After an hour waiting, I hear back from my service man that sorry they say you must buy all the parts from us to give you service. The fact is I purchased what parts they already had in their stock and did not want to wait for the rest to be ordered while were available outside. More

George is amazing! We recently purchased a certified pre-owned Lexus RX350 from Lexus of Concord. We got an excellent price and George was amazing! We couldn't be happie We recently purchased a certified pre-owned Lexus RX350 from Lexus of Concord. We got an excellent price and George was amazing! We couldn't be happier with our new RX. We will definitely be checking with George again at the end of the year when it's time to upgrade our GS. THANK YOU GEORGE!!! More

DO NOT EVER BUY A USED CAR FROM THEM Whatever you do go to another dealership to buy a used car. Don't give these crooks one cent of your hard earned money. They sold us a BMW with major Whatever you do go to another dealership to buy a used car. Don't give these crooks one cent of your hard earned money. They sold us a BMW with major problems. After two days of owning it the transmission went into its safe mode took it back to the dealer. They told us of it's fine just restart it and you'll be good. They told him oh we only sell the best product. Not even 3 days after that the entire power steering system went. Still called the dealership and they wanted nothing to do with the product would not even stand behind it. So we got that fixed $4000 later. Went on a short drive and the transmission completely went!!! So now we are stuck paying for a xxx and the dealership refuses to even call us back!!!! Do not give this dealership the time of day or any of your money!!! More

George Soliman Provides Excellent Customer Service I bought my first Lexus 15 years ago. It was time to buy a new car, so I bought my 2nd Lexus from George May 2013. He is very professional, easy to w I bought my first Lexus 15 years ago. It was time to buy a new car, so I bought my 2nd Lexus from George May 2013. He is very professional, easy to work with and goes above and beyond to make sure that you are happy. Unfortunately George left Stevens Creek Lexus and is at Lexus Concord, After driving the 2014 IS 250 loaner (10K service) I called George and told him I wanted the 2014. He came over on his day off to find out what car options and drove over the next day with my car. George is the best!!! I highly recommend that you work with George! More

Great Used Car Experience We're not big fans of used cars. In fact we haven't purchased one in about 15 years so this was a big step for us. I used cars.com and several other r We're not big fans of used cars. In fact we haven't purchased one in about 15 years so this was a big step for us. I used cars.com and several other resources to find a vehicle that would fill the need. I made contact with Wayne Tarlton, he's the "Internet Sales Manager". First contact was via email then a phone call. I made arrangements to test drive the car the following day. When I arrived I was notified that the ac was not functioning and they were waiting on a relay to make the repair. I took a test drive but declined on purchase until the repair was made. I received a call a couple of hours later notifying me that the vehicle had been repaired. I loaded up the family and headed over so my wife could drive it. Everything went well, we made an offer on the car and made the purchase. Here's where the fun begins (he said sarcastically.....good ending though) When I went pick up the car the ac did not work. They took the car back to the shop and got it working. HOWEVER, in a couple of days it went haywire. Wayne said to bring it back and made sure I had a vehicle in the interim to handle my needs. A few days later I called and they said the car was ready. I pulled out of the used car lot and drove about 100 feet and the ac quit so I pulled into the new car driveway and back to the shop. I was really frustrated. Mike (service manager) listened to what I had to say as I described the problem and series of events. He offered the loaner car but I wanted my car fixed because I had an appt at the local car stereo shop the next morning. So I waited. About 20 minutes later Mike came back and said he found the problem. I asked him if I should just set it on fire and drive it off a cliff :) Ok, here's the key part. As I was explaining the series of events and blown fuses he was actually listening. He took me back to the car and showed me the problem. Through time the wiring harness had worn and if the car hit the right bump it would short out. So he and Carlos made the proper repair and explained the process to me. I live an hour away but I'm actually considering taking the car to them for routine service. The fact that someone just listened is refreshing. I've dealt with shops that cut you off have way through your statement because they know how to repair it and don't and most of all they waste my time. So as I close this commentary I want to say that the combination of Wayne (sales) and Mike (service) was truly exceptional to any vehicle purchase we have made. I made an $11k purchase but the made me feel like it was a $60k purchase. The next time I'm in the market I will definitely look at Lexus of Concord first. Thanks for a truly wonderful experience. More

Great service and customer support Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff we Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff were helpful and customer friendly curt More