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Lexus of Concord

Concord, CA

4.8
572 Reviews

2101 Market St

Concord, CA

94520

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Showing 572 reviews

August 07, 2019

Philip is awesome 👏 Philip Stravers fixed the following on Two of our Lexus vehicles: * recall on SC 430 coupe (2002). * located two other issues (unknown to us). This More

by Pj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Stravers
August 04, 2019

very nice! They did very good job and I am very appreciate their spirit of working very hard! Mr.Bryan McNUTT is a nice person and did his best to take care cust More

by Youguang Shen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BRYAN Mc NUTT IN CONCORD CA
August 03, 2019

Auto Service at Lexus of Concord I received excellent customer service from Philip Stravers. He was very thorough and knowledgable and provided good advice. I would highly recommend More

by Schipperke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Stravers
May 28, 2019

The parts dept. was incredibly rude. The parts dept was incredibly rude. You pay for the "luxury" service with a Lexus brand car and you expect them to try to work with you more than the More

by carguru
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
na
April 28, 2019

Great buying experience! I cannot begin to describe what a pleasure it was dealing with the dealership in general and my salesperson, Michael Lowe, in particular. I purchased More

by Don Wensauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lowe
August 15, 2018

If I wanted bad customer service I could have bought a chevy Took a 2015 Camero ZL1 and GS 350 for trade in on 2018 GX 460. Dealt with AK and Ray. Ray told us he didn’t want our Camero car on trade ! Really we l More

by Unhappy Lexus Owner!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AK, Ray Tim
July 26, 2018

Providing Dishonest and Careless Services to customers I recently did my Lexus service there, they did not provide the service they promised and a terrible customer service from the service consultant. It More

by Nice37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Consultant
July 25, 2018

FINALLY! A good dealership! My car buying experience recently was a complete nightmare. Dealerships selling the car I'm on minutes before me arriving after driving 4 hours and ha More

by Burned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kamran, George, Betsy
June 06, 2018

Excellent customer service! I just purchased 2018 ES-350 on Memorial Day. I purchased it through Costco Car Buying program. Alex was my contact. Right away, he gave me over $5 More

by Bk2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ragali, His sale manager and finance manager,Ali
March 22, 2018

Appointments with Service Dept mean little. We purchased our 2015 here with all service done here also. Wanted the extended service package but never received information promised. Service Dept More

by Robin P Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Hammond
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