Lexus of Concord

Friendly, courteous , and helpful in getting the best deals! We went to look, and was given every opportunity to test drive several models. Eventually found the one with features we were looking for...no press We went to look, and was given every opportunity to test drive several models. Eventually found the one with features we were looking for...no pressure, no impatience, and came up with a great deal and a good trade in allowance. We love our RX and its features! Thank you Wes Harris and Basir for your service! More

Excellent service you can trust. Jeff and Norma are excellent at customer service. You can trust them and their team to get the job done on your vehicle when you are concerned that y Jeff and Norma are excellent at customer service. You can trust them and their team to get the job done on your vehicle when you are concerned that your car may be unsafe. They not only fix your car, they wash it as well prior to pick up. The loaner cars really are helpful. Thanks for being a great team. More

Survey Representatives and employees are Professional. Office is comfortable with drinks and snakes for customers who would like to wait there. And very g Representatives and employees are Professional. Office is comfortable with drinks and snakes for customers who would like to wait there. And very good services fir my car. More

Great Sales and Finacial Service Mo ( sales) handled our special order GS 350 AWD sale and delivery seamlessly and smoothly. Alih managed the financial portion professionally and effi Mo ( sales) handled our special order GS 350 AWD sale and delivery seamlessly and smoothly. Alih managed the financial portion professionally and efficiently. Dulce did a great job of showing us how to use all of the great features too. More

Great Service I’ve been with this particular dealership almost 2 years. I’ve experienced only great and accommodating service. Very comfortable waiting area as we I’ve been with this particular dealership almost 2 years. I’ve experienced only great and accommodating service. Very comfortable waiting area as well, too More

Great Customer Service Experience My 2015 RX350 would not start so I had to have it towed to the nearest dealership, which turned out to be Lexus of Concord. From my initial call to th My 2015 RX350 would not start so I had to have it towed to the nearest dealership, which turned out to be Lexus of Concord. From my initial call to the Customer Service desk, to the service agent who managed the repair, to person who helped arrange for the free courtesy vehicle loaner car, to the moment I drove off the lot with my fully repaired vehicle, I have to say it was an outstanding experience. I do not normally have my cars serviced in Concord but based on this experience I may have to reconsider that position. It was excellent. More

Given bad information! I won’t give names but hopefully when the manager calls we can get this resolved. Went in for a simple tire rotation and left with a 55,000 mile serv I won’t give names but hopefully when the manager calls we can get this resolved. Went in for a simple tire rotation and left with a 55,000 mile service. My grief comes from having to pay $99 for a oil change. Somethings up, it had only been 3800 miles since my last oil change and the service writer said I was only 1200 miles away from my next oil change. Well since they use synthetic oil, he also told me that the oil change should be in 10,000 mile intervals. I would not have agreed to the $99 oil change with that In mind. Hopefully they will do the right thing and give me a credit before I blow yelp up. Do the right thing Lexus Concord! More

Efficient & respectful Jeff Johnson & Pat Barnhouse always give great service. I feel confident my car will be serviced with skill & professionalism when they are in contro Jeff Johnson & Pat Barnhouse always give great service. I feel confident my car will be serviced with skill & professionalism when they are in control. Other employees I have met have been courteous & helpful as well. Thanks! More

Very satisfied Good care for customers. Good work. And right on schedule. A pleasant experience that I’ll be comfortable with repeating. Sorry I can’t say more Good care for customers. Good work. And right on schedule. A pleasant experience that I’ll be comfortable with repeating. Sorry I can’t say more More

Service Bryan was very efficient. He verified parts were available for our problem, before speaking with us. Price of this service was about 50 % higher t Bryan was very efficient. He verified parts were available for our problem, before speaking with us. Price of this service was about 50 % higher than we had expected prior to our visit. More