Lexus of Concord

Lexus of Concord Service and Brian Passmore always do a professional and efficient job. They always offer excellent service and are the best I have experienced. professional and efficient job. They always offer excellent service and are the best I have experienced. More

They really worked with us to help us get great car at a fair price. It is also nice to work someone who Knows their Ptoduct. fair price. It is also nice to work someone who Knows their Ptoduct. More

Brian Passmore is the best service specialist .He made sure I didn’t have a nail in my tire.He checked and said it did and had it fixed ASAP so I could be on my way to work.He made sure I was safe and hap sure I didn’t have a nail in my tire.He checked and said it did and had it fixed ASAP so I could be on my way to work.He made sure I was safe and happy Brian is definitely an asset to the Lexus team More

My car has been serviced in several states. However, because of my service advisor Phil, this was the best experience I've ever had at a Lexus dealer or otherwise. He was courteous, professional, and mo because of my service advisor Phil, this was the best experience I've ever had at a Lexus dealer or otherwise. He was courteous, professional, and most important, knowledgeable. We even laughed about other things non related. The amenities were a little below average of what I've experienced, but not bad. Overall pleasant experience. More

Everything went extremely professional!! Shane listened and understood my concerns upon arrival and explained in detail what work had be done. Very nice young man! and understood my concerns upon arrival and explained in detail what work had be done. Very nice young man! More

Gave me good information and estimates for the service I needed. Had a loaner car available for me to use. Finished in a timely manner. needed. Had a loaner car available for me to use. Finished in a timely manner. More

Excellent customer service I started out with Oakland Coliseum dealership for my car service and have always been happy there, and when I moved to Fremont I was skeptical of cha I started out with Oakland Coliseum dealership for my car service and have always been happy there, and when I moved to Fremont I was skeptical of changing my service location there, but they exceeded my expectations for over 4 years, nothing bad to say about that place. When I moved out to Concord 3 years ago, and started coming to the Concord dealership it was a huge disappointment, I was not happy working with my Technician Consultant for the longest time, and today I am finally assigned to Shane who is very helpful, kind and is knowledgeable..he got me in/out quick in a very timely manner. I hope Shane continues to be my Technician Consultant going forward. I do plan to buy another Lexus and will most likely be at Lexus Concord again if I can still work with Shane. More

Bryan, Services Consultant, is excellent. Professional, courteous and timely follow ups. The service center can get very busy but everyone is super positive and accommodating to get you in and out at a r courteous and timely follow ups. The service center can get very busy but everyone is super positive and accommodating to get you in and out at a reasonable time. More

Lexus leasing experience Good services with knowledgeable salesman to explain customers questions. Ali in accounting was a little rough pushing for cilajet. Jorge was patient Good services with knowledgeable salesman to explain customers questions. Ali in accounting was a little rough pushing for cilajet. Jorge was patient and very good in explaining our needs.The monthly payments for four years lease are much higher than we expected. There must have some hidden costs that we were not aware of. Why are we charged $3500. for maintenance in four years? First year maintenance should be free since it is under factory warranty. Rent charge was $5719. with high interest rate of 3.96% in four years. More

Shane was great to work with and most helpful. He made it a positive and professional overall service experience. LEXUS of Concord has been a great place to have my Lexus GX. serviced over the years. a positive and professional overall service experience. LEXUS of Concord has been a great place to have my Lexus GX. serviced over the years. More