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Lexus of Concord
Concord, CA
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 575 reviews
June 29, 2020
Efran and Basir are the baddest in town. They hooked it up big. Seriously, some great guys. Felt like I was dealing with a friend all along. No push over sales, just an honest carcpurchase experience. up big. Seriously, some great guys. Felt like I was dealing with a friend all along. No push over sales, just an honest carcpurchase experience. More
by Ahmadimohammad518
Employees Worked With
Basir and Efran
June 26, 2020
Service rep. Bill Hammond did an excellent job in taking care of the items that we needed attention. We did not know that the car needed 10,000 mile service and at no charge. care of the items that we needed attention. We did not know that the car needed 10,000 mile service and at no charge. More
by larry_jacob
Employees Worked With
Bill Hammond
June 02, 2020
Going the Extra Mile! It is challenging during these difficult times to find something that works in an easy way. A big thank to all those of Lexus of Concord for making t It is challenging during these difficult times to find something that works in an easy way. A big thank to all those of Lexus of Concord for making that happen by helping me lease a new Lexus 350 RX. I got exactly what I wanted in a short period of time in a safe, healthy way. Thank you for going the extra mile! More
by Happy Customer
Employees Worked With
Moe Bayat, Bryan Llamas, Ali Heydari, Ali Hazari
June 02, 2020
Car was overdue for service. Service done and inspection showed one damaged tire and others needed replacement. Tires replaced and windshield washer fluid tank replaced after apparent rodent damage. Car ret showed one damaged tire and others needed replacement. Tires replaced and windshield washer fluid tank replaced after apparent rodent damage. Car returned. Bill kept me fully informed More
by Earl.sawyer
Employees Worked With
Bill
June 02, 2020
Very Satisfied with the process From the initial communication by email to the final agreemnt on the sale, things went smoothly, with friendly interaction with the sales person and t From the initial communication by email to the final agreemnt on the sale, things went smoothly, with friendly interaction with the sales person and the group manager. More
by fmakdisi
Employees Worked With
Farid Khugyani (Sales Consultant), and Erix da Silva (Business Development Manager)
May 29, 2020
Excellent purchase experience but only one car key delivered It is inappropriate for a dealer of this caliber to sell a car with only one key. I was not notified in advance that this would be the case. It is inappropriate for a dealer of this caliber to sell a car with only one key. I was not notified in advance that this would be the case. More
by baddon1
Employees Worked With
Kenny, Efrain, Tim
May 28, 2020
Excellent Service as Always As always, excellent service, on time and complete. Very professional and very satisfied about the care and attention to detail in completing the serv As always, excellent service, on time and complete. Very professional and very satisfied about the care and attention to detail in completing the service of my new Lexus RX450h. More
by Msvhlt
Employees Worked With
Brian Passmore
May 25, 2020
Very easy to do business with Lexus of Concord. No Very easy to do business with Lexus of Concord. No pressure, no games just business. They put themselves in customer’s shoes and offer options that Very easy to do business with Lexus of Concord. No pressure, no games just business. They put themselves in customer’s shoes and offer options that are best for the customer. More
by Bahuja
Employees Worked With
Moe
May 23, 2020
Very Good except- Did not receive a report on work done. Phone call on Enform issues but no report on brakes, tires and battery. Pickup and delivery went well. Still Did not receive a report on work done. Phone call on Enform issues but no report on brakes, tires and battery. Pickup and delivery went well. Still need to sync phone. Brian Passmore by phone. More
by mbunyan-wilkens
Employees Worked With
Brian Passmore, Brendon
May 17, 2020
Phone Sync Help I drove in and DARREN was able to sync my Iphone to my Lexus almost immediately. He explained to me that he had to get rid of some numbers that were a I drove in and DARREN was able to sync my Iphone to my Lexus almost immediately. He explained to me that he had to get rid of some numbers that were already synced in and he did all of this work cheerfully. Thanks! More
by dsenzswim
Employees Worked With
Darren
