Lexus of Concord

Nick was our customer representative. He explained everything to us and was courteous. He went out of his way to walk back to his office and bring us our Bill to sign. We use walkers and are challenge everything to us and was courteous. He went out of his way to walk back to his office and bring us our Bill to sign. We use walkers and are challenged with arthritis. He brought our car up to where we had no problem driving out. The car runs beautifully now. More

Total pro service. Friendly, efficient, courteous and respectful. The service work is transparent, fair and outlined in detail. Always glad to bring the car in for it’s service here. respectful. The service work is transparent, fair and outlined in detail. Always glad to bring the car in for it’s service here. More

I was greeted promptly by the screener and my service agent. Service was completed ahead of the time estimated. However, the agent didn’t address the results of his examination of the source selector for agent. Service was completed ahead of the time estimated. However, the agent didn’t address the results of his examination of the source selector for the radio, which I had mentioned to him as a potential malfunction. The car’s exterior was well cleaned, but the interior cleaning wasn’t thorough. Overall, the service was very satisfactory. More

Fast, efficient and thorough service that required the minimum amount of time to ensure my car was running perfectly. I especially appreciate the car wash perk. minimum amount of time to ensure my car was running perfectly. I especially appreciate the car wash perk. More

Lexus of Concord, always do a great job. They tell you what the problem is and the price, then they take care of your car. Great job Norma what the problem is and the price, then they take care of your car. Great job Norma More

I was given a loaner that was not cleaned or checked inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. More

Glad to see Bill Hammond back. He is an excellent service coordinator. Service was much better than my visit in 2019. Loaner vehicle was great. service coordinator. Service was much better than my visit in 2019. Loaner vehicle was great. More

Devin was great to work with in the purchase of our new vehicle. He went over and beyond and was a really nice friendly guy vehicle. He went over and beyond and was a really nice friendly guy More

Arrived at 8:40am for 8:45am appt. Was served at 9 am after several people who arrived after me were served. Ridiculous to wait ten until 11:21am to get my car back after what was a tire rotation! after several people who arrived after me were served. Ridiculous to wait ten until 11:21am to get my car back after what was a tire rotation! More

Ok ok types. No good waiting area for a luxury car dealership. To enjoy tea while waiting for 2 years there was no milk. People were not helpful dealership. To enjoy tea while waiting for 2 years there was no milk. People were not helpful More