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Lexus of Concord
Concord, CA
550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 550 reviews
September 19, 2020
I was given a loaner that was not cleaned or checked inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. More
by Jen
Employees Worked With
Johnson
Helpful September 10, 2020
Glad to see Bill Hammond back. He is an excellent service coordinator. Service was much better than my visit in 2019. Loaner vehicle was great. service coordinator. Service was much better than my visit in 2019. Loaner vehicle was great. More
by catherine
Employees Worked With
Bill Hammond
August 26, 2020
Arrived at 8:40am for 8:45am appt. Was served at 9 am after several people who arrived after me were served. Ridiculous to wait ten until 11:21am to get my car back after what was a tire rotation! after several people who arrived after me were served. Ridiculous to wait ten until 11:21am to get my car back after what was a tire rotation! More
by Hello
Employees Worked With
Nathan sundita, j Blanchard
August 22, 2020
Ok ok types. No good waiting area for a luxury car dealership. To enjoy tea while waiting for 2 years there was no milk. People were not helpful dealership. To enjoy tea while waiting for 2 years there was no milk. People were not helpful More
by Randip.arora72
Employees Worked With
Didn’t notice the name
August 20, 2020
Fast service. Representatives are friendly. There is nothing to complain about it. Call and text whenever car service is done. Recommend to owner for needed services to maintain the car in good conditio nothing to complain about it. Call and text whenever car service is done. Recommend to owner for needed services to maintain the car in good condition. More
by dienthuydao
Employees Worked With
Jeff Johnson
August 19, 2020
No complaints great service very nice service advisor very informative. Offered water and refreshments. Would definitely record this dealer service always prompt and informing and clean. very informative. Offered water and refreshments. Would definitely record this dealer service always prompt and informing and clean. More
by Lsofowora
Employees Worked With
Norma Gonzalez
August 12, 2020
Excellent service from Norma. Provided courtesy car without having to ask. Vehicle was cleaned. Felt part price was pretty high but it is a Lexus. without having to ask. Vehicle was cleaned. Felt part price was pretty high but it is a Lexus. More
by tlathroplee
Employees Worked With
Norma
August 07, 2020
Lexus of Concord was outstanding. Farid meet me and immediately started asking questions and listening to mine as well. He was well versed in the vehicle and explained each vehicle he took me to. He de immediately started asking questions and listening to mine as well. He was well versed in the vehicle and explained each vehicle he took me to. He definitely gets a 5 STAR rating in my book! More
by gregweiler
Employees Worked With
Farid Khugyani
July 15, 2020
Service was fast and Norma was great to talk to . For early morning appointments it would be nice to have a pastry with your coffee while waiting ! early morning appointments it would be nice to have a pastry with your coffee while waiting ! More
by Ralph
Employees Worked With
Norma Gonzalez
