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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

August 21, 2021

I never had any problems with this Lexus dealer. Dealing with Brian Passmore in the service rep is the beat he helps my family with multiple Lexus cars we have More

by rldiokno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Passmore
Aug 23, 2021 -

Lexus of Concord responded

Thanks for the great review and for trusting Lexus of Concord with your business! It is truly our pleasure to assist you and your family. Take care, and we hope to see you again next time you need us!

August 20, 2021

Great all around experience. Check in was prompt and service performed within timeframe promised. Nathan provided excellent customer service. Absolutely would highly recommend Lexus Concord. More

by tedomail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
Aug 20, 2021 -

Lexus of Concord responded

Thank you for choosing Lexus of Concord for your service needs! We are happy to hear that Nathan and the team took such great care of you and earned your five stars. Drive safely until we see you next!

August 20, 2021

Traded in my car - now they haven't paid me. Title was transferred to them now no payment. I'm very disappointed. They're holding my payment check trade in check. More

by AFB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Nguyen
Aug 27, 2021 -

Lexus of Concord responded

I'm sincerely sorry for the delay in issuing your payment, and I can understand your frustration. Once we receive the title, payment will be issued promptly. I also apologize for the trouble you've had getting in touch with our team. I'd like to help with this however I can. Would you please give me a call at your nearest convenience so I can look into this for you? I am unable to determine your contact information from this review. Thank you, Ben Gullo - Sales Operations Manager - 925-808-41185

August 20, 2021

Best service ever! Bill~ the best - bought a Lexus due to top rated service dept More

by Vc66pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill - Service Advisor
Aug 20, 2021 -

Lexus of Concord responded

Thank you for the great review! We are thrilled to hear that Bill delivered such an outstanding service experience. Drive safely, and we hope to see you back at Lexus of Concord!

August 19, 2021

I always have my 2015 ES300h and 2017 GS350 FS serviced every 5,000 miles at this dealership. Their service is of the higher standards compared to other dealers. Kudos to my service advisor Bill Hammond, w More

by m2mcmjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Aug 20, 2021 -

Lexus of Concord responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Bill and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

August 16, 2021

Service department is awesome! They accommodated my special requests with regard to cleaning and made sure it was done perfectly! More

by Danitastevens20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery
Aug 17, 2021 -

Lexus of Concord responded

Thank you for the great review, Danita! We appreciate your support and are happy to hear that the Lexus of Concord team earned your five stars. Drive safely, and we hope to see you again down the road!

August 15, 2021

Kenny good salesman and he helped us a lot buying a new Lexus. Kenny was helpful and funny makes our experience happy smooth More

by ttarcaina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Aug 16, 2021 -

Lexus of Concord responded

Thanks for giving Kenny a special shoutout! We're pleased that he was helpful and made your purchase experience smooth.

August 11, 2021

Great Lexus service. Bill Hammond has been providing consistent excellent service for us for a long time. He rocks! More

by TJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Aug 12, 2021 -

Lexus of Concord responded

TJ - thank you for your excellent review and loyal business! We'll be sure to compliment Bill on his great work. Come back soon! - your friends at Lexus of Concord

August 11, 2021

This was the first time getting my car serviced and the experience was great! Friendly and knowledgeable More

by Big Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Carvalho
Aug 12, 2021 -

Lexus of Concord responded

We're glad we made your first service visit a success! Thank you for trusting Lexus of Concord with your business - we hope to see you back again next time!

August 09, 2021

Fast and not a lot of fuss. We were treated with respect and well . Thanks. More

by marcialgabriel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Liu, Basir Khan
Aug 10, 2021 -

Lexus of Concord responded

We strive to make our guests' visits pleasant and hassle-free, and we're glad we're achieving that goal. Thank you for your positive review and for choosing Lexus of Concord!

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