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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

April 12, 2022

Professional friendly and knowledgeable I do appreciate your help you’re very good I do recommend them to everyone thank you More

by fredsd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Nguyen
Apr 13, 2022 -

Lexus of Concord responded

Thank you for recommending Lexus of Concord! We are so glad to hear that you had a professional car-buying experience with us and we really appreciate you trusting us with your business. Safe travels!

April 10, 2022

Whenever you take your vehicle to this dealer for service, I can assure you that the service they provide is like no other. Friendly staff, and they don’t overcharge like other dealers. They will giv More

by garth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
Apr 11, 2022 -

Lexus of Concord responded

Hi Garth - We are so happy that you receive consistently excellent service from our Lexus of Concord team. Thank you so much for supporting us by posting a fantastic review! We look forward to our continued relationship.

April 08, 2022

Norma Gonzalez acted in a professional manner in communication and paperwork, and I rate her 5 stars. The car loaner was kind but failed to advise me of a charge of $ 50 from Clutch Technologies dur More

by emirabell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma Gonzalez
Apr 09, 2022 -

Lexus of Concord responded

Thank you for giving a shoutout to Norma! I am glad that her professionalism stood out to you, but I do apologize for any mix-up with your loaner and the charges. Thank you for sharing this feedback with me, as we'll be sure to improve our communication moving forward. If you have any ongoing concerns, please feel free to reach out. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

More
April 06, 2022

Quality of service, amazing customer service and awesome communications. This is what I expect from Lexus and guess what, I leave every time wowed by the extra miles this dealership takes to ensure customer More

by zaina_streeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Apr 06, 2022 -

Lexus of Concord responded

This is the type of feedback we adore seeing! Thank you for taking a moment to let others know how much you enjoyed your recent service experience with Nathan and the Lexus of Concord team. It makes our day knowing we did a great job making sure you went home happy. Take care!

March 31, 2022

Was not asked if I had any coupons and I forgot to use the one I had on my phone. I get the coupons all the time, so I'm not happy about that. Could've had 15 percent off. More

by Sairafl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma gonzalez
Mar 31, 2022 -

Lexus of Concord responded

Thank you for reaching out. I apologize that our team didn't ask if you had any coupons. We want the best for our guests so I will share your feedback with the right people. Please let me know if there is anything further that I can do to assist you. Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

More
March 30, 2022

The young man who checked the car in was friendly and courteous; the service advisor Bill is always professional and courteous. More

by Starr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill and another gentleman
Mar 30, 2022 -

Lexus of Concord responded

Thank you very much for taking the time to give the Lexus of Concord team your kudos! We're happy to hear Bill and the rest of the staff were able to assist you so seamlessly. Take care!

March 17, 2022

Mr. Hammond made shuttle arrangements and I was in and out of the dealer quickly. Their Customer service is excellent as always. More

by Gisselle Gutierrez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Bill Hammond
Mar 17, 2022 -

Lexus of Concord responded

Hi Gisselle - Thanks for the five stars! We are pleased to hear that Mr. Hammond was accommodating and ensured you could easily get to and from Lexus of Concord. Have a lovely rest of your day, and we'll see you back soon!

March 17, 2022

Great service. I was out of there within the expected time frame that I was told. More

by Noel_surio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 17, 2022 -

Lexus of Concord responded

Thank you, Noel, for stopping in for service at Lexus of Concord! We are grateful for your five-star review. See you next time!

March 15, 2022

Excelent. . and close by where I live.. and they very friendly. Very happy with the service… More

by silverio_83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 16, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you are confident in the Lexus of Concord team to get the job done. Drive safely, and we hope to see you back!

March 12, 2022

Good Job! I Will Be Dealing With In The Future. Have A FANTASTIC Day!✌Right On! More

by TSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 12, 2022 -

Lexus of Concord responded

Thank you so much! We will see you next time!

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