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Lexus of Concord

Concord, CA

Overview
Reviews
Vehicles
4.8
572 Reviews
Call Dealership (800) 745-6957
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2101 Market St

Concord, CA

94520

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Showing 572 reviews

October 22, 2024

I am highly disappointed in the quality of work and treatment of my Vehicle and even more disappointed in my service representative. And have no satisfaction or piece of mind of the work that was done More

by elizabethritchey32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony and service manager
Report | Print
Oct 23, 2024 -

Lexus of Concord responded

Elizabeth, I'm sorry to hear about your disappointing experience with us. We strive for high-quality service and it's clear we fell short this time. Please reach out so we can address your concerns directly and work towards a resolution. Thank you, Stephanie Reeves - Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

Oct 23, 2024 -

elizabethritchey32 responded

I have reached out there is not any follow up from service advisor. I was assured All Damage done by RODENTS at your facility would be repaired. I have been told the car was ready 2 tines to later find out more repairs were needed. This is crazy i dropped my car off in April for 2 broken windows and waited almost 6 months for them to then be told about Rodent damage is beyond UNACCEPTABlE from what is supposed to be a LUXURY Dealership.

October 20, 2024

Good service. Explained all the car features. Had lot of cars in stock. Car was ready at the time they promised More

by satish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lea Islamova
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Oct 22, 2024 -

Lexus of Concord responded

We're delighted to hear that you had a positive experience with us at Lexus of Concord! It's great to know our team provided thorough explanations and delivered on time. Enjoy your new ride!

October 01, 2024

Service advisor Tony was phenomenal and helpful throughout the process. I am thankful for his assistance. More

by Antionette L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Oct 02, 2024 -

Lexus of Concord responded

Antionette, we're delighted to hear that Tony provided phenomenal service at Lexus of Concord. Thanks for sharing your positive experience!

September 24, 2024

The service department at Lexus of Concord is first rate. I enjoy working with service advisor Nick Carvalho. He's friendly and knowledgeable. The service visit always goes smoothly. More

by davrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Report | Print
Sep 25, 2024 -

Lexus of Concord responded

Thank you for sharing your positive experience with our service department at Lexus of Concord! We're glad to hear that Nick has been friendly and knowledgeable during your visits. We look forward to serving you again soon!

September 12, 2024

Bill at Service delivered on time when we had our 2nd fob key synced as promised. More

by lenglibresustrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Sep 12, 2024 -

Lexus of Concord responded

We are happy to hear that Bill provided excellent service. Thanks for trusting Lexus of Concord and we'll see you down the road!

September 04, 2024

I was provided with good service and I received good attention from the people who helped me More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Report | Print
Sep 05, 2024 -

Lexus of Concord responded

Liz, thank you for trusting Lexus of Concord with your business!

September 03, 2024

Jeff provided excellent customer service. Lexus staff are very helpful and friendly and I highly recommend Lexus of Concord. More

by Shani-institute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Sep 03, 2024 -

Lexus of Concord responded

Thank you for the high recommendation! We're delighted to hear Jeff and our team at Lexus of Concord provided excellent customer service. We appreciate your support!

August 29, 2024

Efficient, professional and friendly. service. Service people very helpful: The waiting area is quiet and pleasant. More

by Cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cavallo
Report | Print
Aug 29, 2024 -

Lexus of Concord responded

Thank you for sharing your experience! We're glad to hear our team at Lexus of Concord provided efficient and friendly service. We appreciate your feedback about the waiting area as well!

August 17, 2024

Each visit to the Lexus of Concord Service Center, Kham service representative always provides excellent service. He always provides time updates on the status of my vehicle maintenance and he a very frien More

by lynnettewatts
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
John Hunt, Kham
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Aug 19, 2024 -

Lexus of Concord responded

We're delighted to hear that Kham consistently provides excellent service during your visits to Lexus of Concord. Thank you for sharing your positive experience and kind words!

August 09, 2024

It is always a pleasure to have my car serviced at Lexus. Everyone is polite and seemingly efficient. Norma is very pleasant and I of course love the coffee and treats. I was there for 3 hours and it was gre More

by M.shannahan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Report | Print
Aug 09, 2024 -

Lexus of Concord responded

We're delighted to hear you had a pleasant experience with Norma and enjoyed the amenities at Lexus of Concord. Thanks for sharing your feedback!

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