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Lexus of Concord

Concord, CA

4.8
568 Reviews

2101 Market St

Concord, CA

94520

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Showing 568 reviews

September 12, 2024

Bill at Service delivered on time when we had our 2nd fob key synced as promised. More

by lenglibresustrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 12, 2024 -

Lexus of Concord responded

We are happy to hear that Bill provided excellent service. Thanks for trusting Lexus of Concord and we'll see you down the road!

September 04, 2024

I was provided with good service and I received good attention from the people who helped me More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Sep 05, 2024 -

Lexus of Concord responded

Liz, thank you for trusting Lexus of Concord with your business!

September 03, 2024

Jeff provided excellent customer service. Lexus staff are very helpful and friendly and I highly recommend Lexus of Concord. More

by Shani-institute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 03, 2024 -

Lexus of Concord responded

Thank you for the high recommendation! We're delighted to hear Jeff and our team at Lexus of Concord provided excellent customer service. We appreciate your support!

August 29, 2024

Efficient, professional and friendly. service. Service people very helpful: The waiting area is quiet and pleasant. More

by Cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cavallo
Aug 29, 2024 -

Lexus of Concord responded

Thank you for sharing your experience! We're glad to hear our team at Lexus of Concord provided efficient and friendly service. We appreciate your feedback about the waiting area as well!

August 17, 2024

Each visit to the Lexus of Concord Service Center, Kham service representative always provides excellent service. He always provides time updates on the status of my vehicle maintenance and he a very frien More

by lynnettewatts
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
John Hunt, Kham
Aug 19, 2024 -

Lexus of Concord responded

We're delighted to hear that Kham consistently provides excellent service during your visits to Lexus of Concord. Thank you for sharing your positive experience and kind words!

August 09, 2024

It is always a pleasure to have my car serviced at Lexus. Everyone is polite and seemingly efficient. Norma is very pleasant and I of course love the coffee and treats. I was there for 3 hours and it was gre More

by M.shannahan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Aug 09, 2024 -

Lexus of Concord responded

We're delighted to hear you had a pleasant experience with Norma and enjoyed the amenities at Lexus of Concord. Thanks for sharing your feedback!

August 03, 2024

I prefer Lexus of Concord because they know the car well and are knowledgeable in explaining future work that the car may need. More

by Kenji
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kham
Aug 05, 2024 -

Lexus of Concord responded

Thanks for choosing Lexus of Concord! We're glad to hear our team's expertise and thorough explanations made a positive impression. We look forward to assisting you with any future needs!

July 17, 2024

Very friendly all departments-used cars too. letters or messages sent service financial waiting for mail More

by Ardel R. O. Robinson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark N. Ali Stephanie-Hoff
Jul 17, 2024 -

Ardel R. O. Robinson responded

Dealership very nice manager friendly called used car salesman MARK N. Very kind knowledgeable helpful 100 % made sure I had a personalized car to take home. Ali made sure all the finances were just so and complete Perfect ! Everyone was very helpful even the service manager who sent a letter and Stephanie the assistant service manager was helpful and kind and made it easy to leave with a new bottle of water and the car headed in correct position 100% thankyou. Ardel Robinson

Jul 17, 2024 -

Lexus of Concord responded

Thanks for putting your trust in us, Ardel! It's great to hear Mark, Ali, and Stephanie ensured your experience at Lexus of Concord was top-notch. We wish you many happy miles ahead - safe travels!

July 12, 2024

I brought my Lexus for a few maintenance jobs and things went really good. My service writer Mr Johnson kept me updated on the progress of repairs. The mechanic also pointed out that the transmission pan wa More

by Johnrolandelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Jul 12, 2024 -

Lexus of Concord responded

John - we're glad to hear that Mr. Johnson and the team at Lexus of Concord provided you with excellent service! Thanks for sharing your positive experience with us.

June 19, 2024

Again, I experienced the same quality service that I have come to expect from Nick and Lexus …and I wouldn’t have it any other way! More

by marlysdj50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Jun 21, 2024 -

Lexus of Concord responded

We're delighted to hear that Nick and the team at Lexus of Concord consistently provide you with top-notch service. Thanks for your continued trust in us!

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