Lexus of Concord

I have purchased several vehicles (4) from this dealership over the last several years. I am more than satisfied with the brand, the sales professionals and the service department. I originally e dealership over the last several years. I am more than satisfied with the brand, the sales professionals and the service department. I originally encountered a problem setting up an appointment. The sales manager (Abdel Raghai) was extraordinary in terms of addressing my needs. Abdel was very sensitive to my situation, listened with care and concern and found a way to get me into a new vehicle (2022 RC300 FSport). The terms were excellent (cost/financing options). I would also like to thank Farid K. who was very helpful in the process and helped me get familiar with vehicle and all of the high tech electrical components. I highly recommend Lexus of Concord for your Lexus needs. More

A Tale of Two Eddies. I have been looking to purchase a vehicle for a year, I came very close twice, the second time was at a Kia Dealership who shall remain nameless tha I have been looking to purchase a vehicle for a year, I came very close twice, the second time was at a Kia Dealership who shall remain nameless that had a Finance Manager whose pushiness eventually pushed me right out of the door. 4 months later, I stroll into Lexus of Concord and it was the best decision I could ever make for the purchase of a " New to Me" but slightly loved car. I was greeted by the friendly face of Eddie Yeomans, Supreme Sales Consultant. I knew the SUV I was interested in and after a walkaround, we went on a test drive where I jokingly asked Eddie if he wanted to grab lunch and mentioned I eat like a Hobbit. Upon returning to the dealership we got the paperwork started and the team made it a very smooth process in dealing with my bank. A few minutes after filling out some paperwork, I was on the phone with my insurance, he surprised me with a fresh nectarine. That small gesture really touched me and demonstrated the attention to detail and compassion that he carried (the fruit was delicious btw). Shortly after, we drove over to the main office and that is where I met Eddie Cervantes, Finance Manager Extraordinaire. He has a very friendly and calm demeanor and let me tell you, there was NONE of the anxiety I had felt the previous times. Of course he offered the usual extended warranty, GAP insurance and service packages and we played around with the numbers to see what the monthly payments would be if I wanted to purchase one. When I ultimately decided to pass and just get the vehicle, his demeanor was just as calm and easy going as it was when we first met. There wasn't any uncomfortable pressure or confrontational feeling whatsoever and the time I spent in his office was very pleasant. By the end of my visit I knew I was going to return to Lexus of Concord for my future automotive needs and I highly recommend them and the two Eddies to anyone who is looking to purchased a new or used vehicle. Go and give them a visit, you'll be glad you did! More

Had a very easy time making a great deal on a new RX350. Baigal is a good salesperson and made the process quick and simple. I’m very happy with my car. Baigal is a good salesperson and made the process quick and simple. I’m very happy with my car. More

I was able to get a schedule the same day, and the service was done on time. Friendly staff. service was done on time. Friendly staff. More

Andy, Eddie, and the manager have made my experience very positive and the service had exceeded my expectations. Andy has gone above and beyond with his excellent service. Andy is so kind and helpful. I woul positive and the service had exceeded my expectations. Andy has gone above and beyond with his excellent service. Andy is so kind and helpful. I would recommend Lexus of Concord to anyone and look for Andy, Eddie, and the super cool manager. More

Staff was very friendly and pleasant. They made sure I was comfortable while waiting for my vehicle They made sure I was comfortable while waiting for my vehicle More

My experience with Lexus of Concord has been on the brief side compared to my experience with another local Lexus service center. Thus far I’ve been pleased with Lexus of Concord. This is not my first Lexus. side compared to my experience with another local Lexus service center. Thus far I’ve been pleased with Lexus of Concord. This is not my first Lexus. I am an 80+ year old female. It is important to me that I be able to trust whomever, I trust with my car, to not take advantage of my age, gender, or lack of automobile expertise. I had a negative experience with a previous service center that caused me to go elsewhere. Thus far, Lexus of Concord has been straight forward with me: I am impressed with their level of service, and courtesy as well as their integrity. I was talked into trusting (me and) my car, to Lexus of Concord by another customer; who has two Lexus’ currently being serviced by Lexus of Concord. Thus far I am pleased with their service and treatment of me. Bill Hammond greeted and remembered me when I returned to pick up my car this morning. That is extraordinary customer service and gives the customer “peace of mind”. From the greeter when I drove my car in yesterday to picking up my car today, I am impressed. The only reason I returned to Lexus Service, from my mechanic in San Ramon who took care of my previous Lexus after my prior Lexus experience, is because I couldn’t find transportation home from San Ramon. I appreciate knowing what is next “down the road”, in service from their paperwork and Mr. Hammond. I’m glad I gave Lexus of Concord a chance! I will return. Sincerely, Suzanne R Dore’ More

Good customer service! Willing to go beyond your way. Highly recommend for any type of service. Willing to go beyond your way. Highly recommend for any type of service. More

Excellent service and professional staff and knowledgeable about my vehicle model. Great place and friendly supportive people. A pleasure to do business with for the past 3 years! Thank You!!! knowledgeable about my vehicle model. Great place and friendly supportive people. A pleasure to do business with for the past 3 years! Thank You!!! More

The service that I received from the Lexus dealership is superb. My service person, Jeff, goes above and beyond to ensure that I receive great service. He is a detail person, and it comes through in my inte superb. My service person, Jeff, goes above and beyond to ensure that I receive great service. He is a detail person, and it comes through in my interactions with him. More