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Lexus of Concord

Concord, CA

Overview
Reviews
Vehicles
4.8
574 Reviews
Call Dealership (800) 745-6957
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2101 Market St

Concord, CA

94520

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Showing 574 reviews

August 05, 2022

Service staff was stellar! I was in, got my loaner and out in less than 20 minutes. More

by Kathywafer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff and nice young lady with long reddish hair.
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Aug 06, 2022 -

Lexus of Concord responded

We're thrilled our team made your service experience efficient and smooth! Thanks for choosing Lexus of Concord!

August 04, 2022

Mark and the finance guy we’re awesome in every way. The website also was top notch. Great response. Mark, specifically made the sale! More

by kevinmurphymail
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and finance guy
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Aug 04, 2022 -

Lexus of Concord responded

Kevin, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Mark and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

August 03, 2022

Very satisfied with service. Personnel are very friendly. Would recommend. End of wording. Done. Done More

by robertaboyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
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Aug 04, 2022 -

Lexus of Concord responded

Robert, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back!

July 29, 2022

My problem was promptly attended and in no time it got fixed. I really appreciate the way they respond to the customer. Great customer service! More

by elmer_v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Vasquez
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Aug 01, 2022 -

Lexus of Concord responded

Your review is music to our ears! We're overjoyed to provide timely, communicative assistance that accommodated your needs. Many safe and happy miles from everyone at Lexus of Concord!

July 24, 2022

Good friendly and professional service. Always did good job for my car. Thanks a lot ! Words More

by Lstsao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Johnson
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Jul 25, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

July 22, 2022

Bill was very heart in getting my car fix and finished by the next day. Very grateful for that. More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Jul 22, 2022 -

Lexus of Concord responded

Audrey, thank you for the great review! We are so glad to hear that you had a successful service experience working with Bill and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

July 22, 2022

I would not go to no other place with my car. The service is excellent and the friendliness of the staff, words can’t explain. Love the fact that their recommendation always work in favor of the More

by garth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jul 22, 2022 -

Lexus of Concord responded

Thank you for the great review, Garth! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back next time!

July 21, 2022

The repair took too many days and I was promised my car would be washed and it was not. More

by thepeek
Friendliness
Recommend Dealer
Yes
Employees Worked With
Day 1 & 2 was Mr. Carvalho and day 3 & 4 was another service advisor
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Jul 22, 2022 -

Lexus of Concord responded

I apologize for your vehicle taking longer than anticipated to repair. We strive to deliver a seamless and efficient service experience, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing to discuss this further, please feel free to give me a call. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

July 16, 2022

Exceptional service as usual! Thank you Concord Lexus for always delivering top rate service. Nathan, thank you too for the support you give; attention to detail is superb, prof More

by Irma.seabrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jul 18, 2022 -

Lexus of Concord responded

Irma, your review is music to our ears! We're ecstatic that Nathan and the rest of the team welcomed you back with exceptional, thorough, and communicative service. Thank you for being a loyal Lexus of Concord customer!

July 14, 2022

great service and communication delivery of what they sat on time and in budget great work More

by gregendom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nathan
Report | Print
Jul 14, 2022 -

Lexus of Concord responded

Your review is what we love to see! We're glad our team delivered excellent communication and service that accommodated your needs. Many safe and happy miles from everyone at Lexus of Concord!

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