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Lexus of Concord

Concord, CA

4.8
574 Reviews

2101 Market St

Concord, CA

94520

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Showing 574 reviews

August 20, 2022

Respectful treatment, reliable, addresses my concerns, expert staff, problems get fixed, readily retrieves past records of my car’s care More

by carolmllr5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Aug 22, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back!

August 20, 2022

We bought our is 300 at your dealership brand new. I was a little surprised that didn’t come up in the computer when our server writer looked up our information. More

by Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Aug 29, 2022 -

Lexus of Concord responded

Ryan, Allow me to apologize for any confusion that occurred here. I would like to understand what happened during your visit so we can make sure we have the correct contact information in our system. Since I am unable to find a good contact number from this review to reach you, please give me a call directly. Thank you, Ben J. Gullo - General Sales Manager - 925.808.4118

August 19, 2022

They take care of customers well, prompt reliable service. Will return to my next service. Recommend this place to anyone who needs good care of their 🚗s. More

by Lyk2cu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Aug 19, 2022 -

Lexus of Concord responded

Thank you for reviewing Lexus of Concord! We are elated to hear you are totally satisfied with your service experience and look forward to next time!

August 19, 2022

Outstanding service from Mason, my service rep. I broken bones in my wrist and can’t drive. He went out of his way to ensure that my car was serviced by sending someone to pick up my car, service i More

by Gourdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason
Aug 20, 2022 -

Lexus of Concord responded

Thanks for sharing your experience, Gourdy! We're ecstatic that Mason demonstrated our commitment to outstanding service and was able to accommodate your needs. Please don't hesitate to reach out to Lexus of Concord again if you need anything else!

Aug 20, 2022 -

Gourdy responded

Everything I said is accurate with one exception: Through my Bluetooth I thought I was talking to Mason. In fact it was Nathan, and I would like my comments attributed to him. Thanks again!!

Aug 22, 2022 -

Lexus of Concord responded

Gourdy, we'll be sure to let Nathan know! Thanks for sharing with us. - The Lexus of Concord Team

August 18, 2022

Good service experience. Necessary work was completed on time. Good waiting room experience with coffee. Service person was helpful. More

by Bor5ing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
Aug 18, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back!

August 17, 2022

It’s a good place to help your car with any problems. Staff is friendly and professional. I like to be customer of Lexus of Concord. More

by Olga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey C. Johnson. Daniel Clark.
Aug 18, 2022 -

Lexus of Concord responded

Olga, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

August 14, 2022

The dealership is easy to make appointments and they are customer focused and knowledgeable staff. More

by Dramapapa45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan and Nick
Aug 15, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

August 11, 2022

Great service. Was in and out of there I. Timely manner. Nick took care of my needs regarding service for our rx350 More

by Noel_surio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick calvhalo
Aug 11, 2022 -

Lexus of Concord responded

Woohoo! We are thrilled you had a great service experience with Nick and the team at Lexus of Concord. Thank you for the 5-stars!

August 07, 2022

This dealership will take situations personal. I will not refer my family or friends. Not worth the stress. More

by tweetie357
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not say
Aug 09, 2022 -

Lexus of Concord responded

I'm sorry you feel this way as we pride ourselves on fair, customer-focused service. I want to better understand how we've let you down so we can learn from it and do our best to make it right moving forward. Please give me a call, if you are willing - my contact information is listed here. Thank you, Ben J. Gullo - General Sales Manager - 925.808.4118

August 05, 2022

Good service and good people that works there . Nathan Sundita took care of me and I will recommend concord lexus More

by Deloboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
Aug 06, 2022 -

Lexus of Concord responded

Thanks for supporting Lexus of Concord with your review and your recommendation! Nathan will definitely appreciate the shout-out. Until next time!

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