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Lexus of Concord
Concord, CA
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
April 17, 2025
Both Dakota and Mark were excellent resources as I shopped for a pre owned ES300h. I’m pleased with the experience from start to finish. There was no pressure to buy and all aspects were clearly exp shopped for a pre owned ES300h. I’m pleased with the experience from start to finish. There was no pressure to buy and all aspects were clearly explained. More
by Josie
Employees Worked With
Dakota, Mark
March 26, 2025
Everyone was very professional, There is a nice waiting area with refreshments and restrooms. They set me up with a great loaner while my older model Lexus was in the shop. And they seem to have fixed the area with refreshments and restrooms. They set me up with a great loaner while my older model Lexus was in the shop. And they seem to have fixed the problem, most importantly. More
by BT470
Employees Worked With
Tony Sawaya
January 09, 2025
Service Rep Nok Carvallo was present right on time scheduled for ES 300h regular service. I was informed about the work to be done, and after exactly two hours it was completed to my satisfaction, and scheduled for ES 300h regular service. I was informed about the work to be done, and after exactly two hours it was completed to my satisfaction, and including a complimentary car wash. The car runs smooth as silk & I do take care of it at Lexus of Concird!! Thank You 🙏 More
by Jeep
Employees Worked With
Nick Carvalho & service technicians
December 26, 2024
Service Consultant, Bill Hammond and his team performed good basic maintenance in a timely manner on my Lexus. Good communication skills. I recommend this dealership for service. good basic maintenance in a timely manner on my Lexus. Good communication skills. I recommend this dealership for service. More
by A. Valencia
Employees Worked With
Bill Hammond
December 19, 2024
My service rep was Jeff. Excellent job! Fast in & out. Very professional and extremely courteous. Have all my service performed at Lexus Concord. Excellent job! Fast in & out. Very professional and extremely courteous. Have all my service performed at Lexus Concord. More
by Steve
Employees Worked With
Jeff
December 04, 2024
I enjoy taking my vehicles to Lexus of Concord and working with Service Advisor Nick Carvalho. The 10,000 mile service schedule was performed and the vehicle was finished in a hour and a half. That working with Service Advisor Nick Carvalho. The 10,000 mile service schedule was performed and the vehicle was finished in a hour and a half. That’s quick. I will be returning to Lexus of Concord for my next service. I have been a customer since 2004. More
by davrado
Employees Worked With
Nick Carvalho
December 04, 2024
Poorly ran dealership with the unfriendly staff some bordering on incompetent. I went in for a service and was looking to get details on their new line up of new cars and sales people would not even ma bordering on incompetent. I went in for a service and was looking to get details on their new line up of new cars and sales people would not even maintain eye contact or say hello. Is this the sales of the future? My car was serviced and mechanic ended up leaving huge Phillips screw driver under the hood. I’m glad I checked otherwise could have caused damage. Also they want me to pay almost $300 to diagnosis a mystery leak they have no idea where it’s coming from. Also nothing on my garage floor. No thank you! More
by Arash
Employees Worked With
Norma
