Lexus of Cleveland - Service Center

Rep provided updates and listened and investigated my concerns regarding the Lexus navigation screen issue. concerns regarding the Lexus navigation screen issue. More

This was my first time using Metro Lexus, and I had a fantastic experience. Jeff was very professional, knowledgeable, and a pleasure to work with. He was quick to respond to all of my questions and prov fantastic experience. Jeff was very professional, knowledgeable, and a pleasure to work with. He was quick to respond to all of my questions and provided outstanding recommendations. I would highly recommend using Metro Lexus for your vehicle service needs. More

To Whom It May Concern, I would like to express my appreciation for Adam Poulos. He has been exceptionally helpful, understanding, and reliable, promptly returning my phone calls on the same business appreciation for Adam Poulos. He has been exceptionally helpful, understanding, and reliable, promptly returning my phone calls on the same business day. Whenever I bring my car in for servicing, he always greets me with a smile. However, the issue with my Lexus ES 350 has not yet been resolved. I have been experiencing problems with the navigation system (GPS), which has been rebooting and looping while I’m driving. This situation has rendered my GPS, radio, and mobile phone ineffective on the road. Additionally, the radio and phone connectivity frequently break up, making it quite frustrating to drive and communicate through the car's speakerphone. This issue has persisted since May 2023, when I first reported the problem. Thank you for your attention to this matter. Carl Gianguzzo More

Jeff is service is amazing. Give that man a bonus. Or at least a cake! Give that man a bonus. Or at least a cake! More

Today was the first time taking my car here for service and I was impressed. The staff (Travis) was very professional and friendly and the waiting area was very comfortable and provided a variety of bevera and I was impressed. The staff (Travis) was very professional and friendly and the waiting area was very comfortable and provided a variety of beverages. While waiting, I was surprised to receive on my cell a video from the service area showing the results of services they were performing. While I trust their work, it was great to see it. And the work was completed in less time than I expected. I was very pleased with my first experience with their service department. More

I have worked with both Cordis and Cassie and I think they both do an excellent job. Very satisfied with the work and with the overall experience. they both do an excellent job. Very satisfied with the work and with the overall experience. More

Helpful people and services goes fast . But the services people need to speak slowly a little bit sometimes. Good quality too . Thank you for your service. But the services people need to speak slowly a little bit sometimes. Good quality too . Thank you for your service. More

Excellent No problems On time Staff was nice Waiting room was clean Good job everyone room was clean Good job everyone More

Adam Poulos was exceptionally cautious and informative. You need more like him.The waiting area was very clean. You need more like him.The waiting area was very clean. More

I purchased my car from this dealership 8 years ago and I would not take it anywhere else. would not take it anywhere else. More