Lexus of Cleveland

A stranger but treated like I bought my car there My tire pressure light was on so I was in the area and stopped in and asked for them to take a look at. In no time at all I was back on the road with My tire pressure light was on so I was in the area and stopped in and asked for them to take a look at. In no time at all I was back on the road with tire pressure light off. No charge. A great place. Will be back for service in the future. More

Don't buy from Metro Lexus If there are any problems with the Lexus you have purchased they do not care about the customer. I had a very negative experience which has cost me th If there are any problems with the Lexus you have purchased they do not care about the customer. I had a very negative experience which has cost me thousands of dollars in medical bills. Corporate Lexus is just as impossible, if not more so, to deal with. They will tell you a different story every time you call. Sorry I ever believed in this company and will never buy a Lexus again. More

Mo is the best! Mo Amawi sold me an IS250 in 2009 and an RX350 two weeks ago. Mo makes it so easy and stress free, it is refreshing! He treated me with respect and u Mo Amawi sold me an IS250 in 2009 and an RX350 two weeks ago. Mo makes it so easy and stress free, it is refreshing! He treated me with respect and understanding. I recommend Mo to all of my family and friends! More

My first lexus I stopped in to shop for my first Lexus on August 12, 2015 and was fortunate to have worked with Mr. Mo Amawi. With patience, and an understanding to I stopped in to shop for my first Lexus on August 12, 2015 and was fortunate to have worked with Mr. Mo Amawi. With patience, and an understanding to my requests in shopping for a vehicle, Mr. Amawi delivered!!From locating my vehicle to delivering on the next day. Mr. Amawi is someone that went above and beyond "Sales". You are immediately reassured not only by his knowledge for product but rather by his understanding to your needs and requests in purchasing a new vehicle. Driving away with peace of mind in knowing that I made the right decision was every customer looks for and I had that experience working with Mo!! More

Great car buying experience I was online looking for a car about a month ago when I came across the Metro Lexus website. I saw a vehicle I was interested in so I gave them a call I was online looking for a car about a month ago when I came across the Metro Lexus website. I saw a vehicle I was interested in so I gave them a call. I talked to a lady by the name of Shannon Bauer. She asked me what kind of vehicle I was interested in. I asked her about the ES 350. She explained to me about the vehicles they had in their inventory. She sent me pictures and videos of the vehicles inside and out. I was sold right there. Shannon's professionalism and attentive details to my car buying experience over the Internet was Awesome!We drove to Cleveland, Ohio to pick our Lexus up, which was clean and detailed and waiting for us in the front of the dealership. We drove it back to West Virginia. Anyone who is looking to buy a Lexus should give them a call first or look at their inventory online. You will not regret it. We absolutely love our ES 350 and Thank You Metro Lexus for a truly remarkable vehicle. And a very well deserved Thank You to Shannon Bauer and Tom Gilkeson. Hope to see you guys soon on my next Lexus purchase. More

Exceptional Customer Service! Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyo Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyond...Bravo! More

Shop around for Service! Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Lexus back they agreed to "honor" the price Akron/Canton Lexus had given me to keep my business. I was asked by one of Metro's service advisors if Akron/Canton Lexus was performing the same service because of the price difference, 10K mi service is the same no matter which dealership you use. I'm not as dumb as they think I am. Anyway, if you're reading this call around to other dealerships and get quotes before committing. I'd love to know how much I've overpaid over the years. I'm sure I'd be pretty upset if I knew. There's a reason Metro's dealership is as fancy as it is. More

Great Dealership!!! Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. His Sales staff are excellent people and very professional. They followed up after my purchase to make sure I was happy with the vehicle I choose. The Service Department was also very customer friendly. The waiting area is very clean and comfortable. Metro Lexus is the best dealership! It has been a great car buying experience. More

Slippery Business Practice Chris Johnson, a man of integrity! Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus te Chris Johnson, a man of integrity! Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus team... More