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Lexus of Clearwater - Service Center
Clearwater, FL
537 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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537 Reviews of Lexus of Clearwater - Service Center
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August 04, 2021
We so enjoy working with Nick. He is so pleasant, thorough, knowledgeable, and trustworthy! Everyone who greets us does a great job too. We drive all the way from Anna Maria because of the service thorough, knowledgeable, and trustworthy! Everyone who greets us does a great job too. We drive all the way from Anna Maria because of the service and expertise we receive, More
by Betsy
Employees Worked With
Nick Mammolito
August 03, 2021
Great service and fair prices. I came in for my 30k miles service and did not request a loaner car ahead of time. I received one without any issues. Fast, reliable service… I recommend this dealership. service and did not request a loaner car ahead of time. I received one without any issues. Fast, reliable service… I recommend this dealership. More
by Beans
Employees Worked With
Nick
July 29, 2021
Alex is, as always very attentative to our needs. She always has been since we purchased our Lexus. Very friendly and cordial. Waiting area was clean. always has been since we purchased our Lexus. Very friendly and cordial. Waiting area was clean. More
by dt1251ES350
Employees Worked With
Alex
July 29, 2021
It is always a pleasure to take my Lexus in for service. Alex is the best service advisor. She makes sure the required service is always done perfectly and my car is always ready when promised. I highly rec Alex is the best service advisor. She makes sure the required service is always done perfectly and my car is always ready when promised. I highly recommend Lexus of Clearwater. More
by Vin
Employees Worked With
Alex
July 27, 2021
Lexus of Clearwater service department is a true employee pleasure to work with. They listen to you and provide quality work each time. If you need a loaner car, it’s there. pleasure to work with. They listen to you and provide quality work each time. If you need a loaner car, it’s there. More
by RGARDNER
Employees Worked With
Alexandra
July 24, 2021
I purchased my Lexus from this dealership in 2010. She has been the best car I've ever had. I've never had any issues other than the usual maintenance. Every time I've taken her in for service, she comes has been the best car I've ever had. I've never had any issues other than the usual maintenance. Every time I've taken her in for service, she comes back better than I took her in and completely cleaned inside and out. I will not let any dealership work on any of my cars other than Lexus of Clearwater. We take my husband Toyota Tundra and my Dodge Challenger in for all regular maintenance. Never had any problems. They have wonderful people that greet you when you pull in. They are sincerely nice, polite and very helpful. The service techs are equally as great. I've had the same service tech for the past 6 or 7 years and before that the same tech for several years. I like that I work with the same people on each visit. I highly recommend them and as I said I will not use or trust any of our vehicles to anyone else. Always excellent above and beyond service. More
by userpanic
Employees Worked With
Mike Aloia
July 23, 2021
The people in the service department was very nice and helpful and the waiting area was very nice and my car wash was very good and service didn’t take too long helpful and the waiting area was very nice and my car wash was very good and service didn’t take too long More
by gwencooper1960
Employees Worked With
Joe Spadaro
May 11, 2021
I wanted to Purchase an extended Lexus warranty and Install Apple Car play. I Purchased a 2018 NX 300 from different dealership. Car has always been serviced by a Lexus Dealership. Called the serv Install Apple Car play. I Purchased a 2018 NX 300 from different dealership. Car has always been serviced by a Lexus Dealership. Called the service department, 12 noon, to schedule an appointment to add the apple car play enhancement and purchase the extended warranty. No answer -left voice mail. Tried chat line - Response : Customer service is a priority for us please call this number. Tried Text messaging. It took me on a merry go round with Rush and Kevina. No appointment, no information on warranty and would not give name of service manager. I think I was texting with a Bot supposedly with artificial intelligence except these dudes came sans intelligence. At close of business still no return phone call Sent email to customer care, Denise Hayes, and Customer care manager Ken Haines. Heard from Lexus service rep 2 days later(Very helpful). Resolved one issue. Extended warranty different department. Left voice mail for Joshua. Still waiting to hear back. No response to my emails to the Manager of customer care. Not even a courtesy acknowledgment. So sad! More
by mvirani
Employees Worked With
Denise Hayes, Ken Haines, Diane (the helpful one) and Joshua
January 20, 2019
Interior Nightmare I have recently entered my vehicle for your interior reconditioning Recall. I am disgusted with the way I was mistreated and misled through this whole I have recently entered my vehicle for your interior reconditioning Recall. I am disgusted with the way I was mistreated and misled through this whole process. The two worst panels in my car were rejected! And, everyone failed to inform me of this horrifying news until the day I was picking it up. Now that’s what I call “Customer Service”! My information was conveniently lost for the first Recall which had a deadline of May 2017, in which I entered in time. I will continue to let every accredited outlet, whether it be Social Media, Local News Media, BBB, Consumer Affairs, and last but not least, the Legal Firm in which I, and the thousands of other Lexus Owners, choose to plead our case. And, if it wasn't for Nick and Sarah, I would of only gave "1 Star". I truly believe they did as much as they were allowed. More
by fdella727
Employees Worked With
Sarah and Nick
December 21, 2018
Truly Exceptional Service Brought my vehicle in for service approx. a month ago. From start to end, the service process was EXCELLENT. Nick was with a guest when I arrived, but Brought my vehicle in for service approx. a month ago. From start to end, the service process was EXCELLENT. Nick was with a guest when I arrived, but didn't waste anytime coming out and shaking my hand. He showed me where the coffee was, and by the time the cup was brewed, he was already grabbing me to go over my concerns. Nick is a very gregarious person, that takes pride in what he does day in and day out. Service was so good, that I even ended up buying a car that day. Thanks again for the awesome service Nick. It does not go unnoticed. More
by Carguy29
Employees Worked With
Nick Mammllito
