Lexus of Clearwater - Service Center

Battery died after having my car recently in for service. Disappointing & Frustrating. Called road side assistance. Daniel was nearby with a battery and quickly made the change. Disappointing & Frustrating. Called road side assistance. Daniel was nearby with a battery and quickly made the change. More

Service people are nice and friendly but don't get back to your phone calls. Still waiting after 3 weeks for a response on a wheel under warranty. to your phone calls. Still waiting after 3 weeks for a response on a wheel under warranty. More

I have been a Lexus customer for the last 16 years and, as usual, the customer service was excellent! Eric was my rep for most of those years and was and is fantastic. He always explained whatever was need as usual, the customer service was excellent! Eric was my rep for most of those years and was and is fantastic. He always explained whatever was needed right away and what could be expected down the road. We could not have chosen a better car or a better dealership and we lucked out being assigned to Eric. More

While the service people were friendly enough, they were not able to diagnose my problem. They don’t even wash the exterior when bringing in for service like the Ford dealership does with my F-150. Trying not able to diagnose my problem. They don’t even wash the exterior when bringing in for service like the Ford dealership does with my F-150. Trying to figure out what the bonus is of owning/driving a Lexus 🤷🏼‍♀️ More

Always a good experience because of my excellent service advisor Russell. An added benefit is the beautiful and comfortable renovation of the dealership. advisor Russell. An added benefit is the beautiful and comfortable renovation of the dealership. More

Quickly responded to my request for an appointment. Processes my vehicle and ordered tire. The only thing I would have liked is if tire was in stock since car is 2021. Processes my vehicle and ordered tire. The only thing I would have liked is if tire was in stock since car is 2021. More

I took my ES350 in for service last week and as usual, everyone was so kind and helpful. One of the best Lexus dealerships in Florida. everyone was so kind and helpful. One of the best Lexus dealerships in Florida. More

I was scheduled for a replacement key for my Lexus. After an hour passed, I was informed that they did not have any keys available and I would have to make another appointment. Why did it take an hou After an hour passed, I was informed that they did not have any keys available and I would have to make another appointment. Why did it take an hour to tell me and why wasn't I told before I left to drive up there? Very disappointing! More

The service on my vehicle was performed as expected. The dealer kept my car overnight. It was picked up with a full tank of gas however, returned the next day with 1/2 tank. Finally the car was not cleaned dealer kept my car overnight. It was picked up with a full tank of gas however, returned the next day with 1/2 tank. Finally the car was not cleaned inside or outside as part of the advertisd courtesy cleaning program. More

The appointment process was simple and during the safety check it was discovered that a battery was needed. Thanks, Lexus check it was discovered that a battery was needed. Thanks, Lexus More