Lexus of Clearwater - Service Center

This dealer is okay for service. First, they are extremely expensive. The regular oil change, they automatically add in the oil additive for an additional $10, which brings my Lexus GS' oil change t extremely expensive. The regular oil change, they automatically add in the oil additive for an additional $10, which brings my Lexus GS' oil change to roughly $130, after a discount. That's crazy. They charge roughly $160/hr for service, which is also outrageous. I get that they have a lot of overhead and need to recoup that cost but on average a dealership is around $110-130/hr, and they are $160/hr. Secondly, my recent visit, on Saturday, 10/2/21, the service advisor I had was at first rather rude and I almost got back into my car and drove away. I had driven about 5k miles and wanted an oil change, he comes out and says that all they were going to do was the clorox disinfectant because it wasn't due yet, which I declined that service. I told him I was at 5k miles, my sticker is where it's at and my car says maintenance required and I do not particularly like to go over 5-6k miles, I don't care what the advisors say, that's my preference. He kept fighting me saying that it wasn't due and that I should come back in another 5k miles. I kept telling him I made the appointment and came here because I want my oil change now and he gave me a rude attitude and told me "well its going to be about 2 hours since you want it done." That right there is when I almost lost it. I am not spending over $100 for an oil change to be treated like I'm a child. He ended up being nice after my oil change and I had a decent conversation with him but people, first impressions matter and that is what I had on my first impression. Third, the car wash was terrible, my car had water streaks down the doors, spots all over my mirrors, and just looked like a gas station car wash. Now I know I am complaining about something I shouldn't but my sister-in-law had her Kia washed at the Kia dealer and that thing came out spotless, I had my Lexus washed at Lexus of Tampa Bay when they did my spark plug and dashboard replacement and it looked like a detailer did it, it was fantastic. On top of that, Lexus of Tampa Bay removed the key tag off my key, and the tag off my dashboard, which Lexus of Clearwater did not. Overall, I am okay with the service at this dealership. Would I come back? No. I think Lexus of Tampa Bay is nicer, friendlier, does better work, and makes my car look great, which is sad because both dealers are owned by Autonation. More

My service experience went seamless with the dealer providing me with a loaner car. My leg was injured at the time and they gave me personal service in the service drive so I would not have to walk in providing me with a loaner car. My leg was injured at the time and they gave me personal service in the service drive so I would not have to walk in the dealership. More

Very nice updated facility. Service adviser was great. However, the person that supposedly greets you in the service department needs some training. No greeting whatsoever. Just starts off with “Do you h However, the person that supposedly greets you in the service department needs some training. No greeting whatsoever. Just starts off with “Do you have an appointment?” rather gruffly. More

We always have an excellent experience with our Lexus Dealership. Russell Kaye has always been our customer consultant and he always greets us and explains what our cars need or what they have serviced. Dealership. Russell Kaye has always been our customer consultant and he always greets us and explains what our cars need or what they have serviced. We always feel confident leaving in our vehicle knowing the service has been completed safely and correctly. More

Nice service but very over priced. Unfortunately there is no extra value for higher price. is no extra value for higher price. More

This was a factory recall, fuel pump. I was given a loaner to use which was nice and my car was washed and filled with gas. Thank you Lexus. loaner to use which was nice and my car was washed and filled with gas. Thank you Lexus. More

My recent service on my vehicle was seamless - Michelle Sofarelli made my experience a pleasure. She demonstrated compassion and professionalism . Sofarelli made my experience a pleasure. She demonstrated compassion and professionalism . More

Battery died after having my car recently in for service. Disappointing & Frustrating. Called road side assistance. Daniel was nearby with a battery and quickly made the change. Disappointing & Frustrating. Called road side assistance. Daniel was nearby with a battery and quickly made the change. More

Service people are nice and friendly but don't get back to your phone calls. Still waiting after 3 weeks for a response on a wheel under warranty. to your phone calls. Still waiting after 3 weeks for a response on a wheel under warranty. More

I have been a Lexus customer for the last 16 years and, as usual, the customer service was excellent! Eric was my rep for most of those years and was and is fantastic. He always explained whatever was need as usual, the customer service was excellent! Eric was my rep for most of those years and was and is fantastic. He always explained whatever was needed right away and what could be expected down the road. We could not have chosen a better car or a better dealership and we lucked out being assigned to Eric. More