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Lexus of Clearwater - Service Center

Clearwater, FL

4.8
529 Reviews

529 Reviews of Lexus of Clearwater - Service Center

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November 24, 2021

I waited for two a day half hours for tire rotation and a car wash. When I finally got the car back after asking the cashier to find the service person assigned the paperwork said it was completed forty minu More

by sandyriskowitz
Customer Service
Recommend Dealer
No
Employees Worked With
Juan ?
Dec 02, 2021 -

Lexus of Clearwater responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Clearwater take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (727) 231-1443 -- we hope to hear from you soon.

November 23, 2021

Excellent service and great staff. Kevin went the extra mile. When are you bringing back the bagels More

by Surveyor1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mahr, Graham Pearce, Sydney Thorp
Nov 26, 2021 -

Lexus of Clearwater responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Lexus of Clearwater! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 23, 2021

We had our Lexus serviced on Monday. Juan was attentive to our needs and requests as well as professional. He is our new representative and we look forward to working with him in the future. More

by gsaucer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 26, 2021 -

Lexus of Clearwater responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Clearwater! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2021

Usually very personable but not this time. I had a new service person and he was not what I expect from Lexus. More

by Gsta722767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel I do not remember his last name
Nov 25, 2021 -

Lexus of Clearwater responded

Hi, thank you for taking the time to leave us feedback but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (727) 231-1443 -- we hope to hear from you soon.

November 21, 2021

We really appreciate that they come get our car at our home when we need service & give us a loaner car. The loaner is also similar to what we drive (not usually the case at other places). Everything w More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mahr
Nov 25, 2021 -

Lexus of Clearwater responded

Hi Debbie, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 19, 2021

Good, honest service.. Last minute appointment to repair a flat tire. They worked in an appointment and helped find a better price online to match. More

by Kfazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Boivin
Nov 22, 2021 -

Lexus of Clearwater responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 18, 2021

Information & assisstance provided by Mike was top rate as usual. Mike has been our representative for many years and has always made sure our vehicles receive the best care available. More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Aloila
Nov 22, 2021 -

Lexus of Clearwater responded

Hi Francis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

Nov 22, 2021 -

Francis responded

Mike has always been the consumate professional. Fsullta@yahoo.com

November 18, 2021

very pleased with service and R Kaye . I said what I wanted to say so don't ask me for more in the future More

by zyla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kaye
Nov 22, 2021 -

Lexus of Clearwater responded

Hi Zyla, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

November 15, 2021

Previously commented on Carfax and received an email to contact the GM regarding the 90 day warranty service . I did attempt a call with the number provided but was not going to sit on hold for a pickup. More

by rphill3569
Recommend Dealer
No
Employees Worked With
Juan
Nov 20, 2021 -

Lexus of Clearwater responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1443 to discuss what we can do to help. Take care!

Nov 20, 2021 -

rphill3569 responded

I tried and after 2 min on hold I did not want to waste anymore of my time. Maybe the GM can contact me instead of receiving these automated responses. .......after all I'm the customer

November 10, 2021

Good service completed work in time frame told. Waiting room was cold but I was able to sit outdoors while waiting. More

by M.Eric.Schroeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell
Nov 14, 2021 -

Lexus of Clearwater responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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