Lexus of Clearwater - Service Center

I had dead battery, when I came the person who comes to you first was very nice, he told me that Michelle is going to be my adviser, I waited for almost 20 min. she walked by never came, I did ask the firs you first was very nice, he told me that Michelle is going to be my adviser, I waited for almost 20 min. she walked by never came, I did ask the first person when someone is going to show up, finally Russell came, he was nice. I had to leave my car, since I had to go to work. Next day I did pick up my car. Michelle is very ignorant person, previous time I gave her bad review. My husband said that Toyota in Pinellas Park have better service, this dealership has lots of work to do to provide better service . I have very mixed feeling if I would recommend them to others More

The dealership is good but the service is not up to par, not as good as it used to be. The new Service reps don't provide the welcome I used to get with previous reps. When I scheduled a service, it wasn't not as good as it used to be. The new Service reps don't provide the welcome I used to get with previous reps. When I scheduled a service, it wasn't clear if I could get a courtesy/loaner car. I had to cancel and reschedule only when I got the response on the loaner car being available. It's disappointing when I had to pay for my battery replacement cuz it just passed the 4 year warranty time but didn't find the battery failure 6 months before during my last service - there's a history on my battery being replaced yearly due to the hot weather her in Florida. Also, I would have expected that the extended bumper to bumper warranty I paid for $10,000 would cover the battery replacement. When I got my car back, the clock wasn't even set knowing that the battery was replaced. I had to read up on the manual to set the clock. The service rep wasn't even able to meet me when I arrived nor even be present when I picked up my car. I don't even know his name. He just had me sign the forms when I arrived. I don't even recall him introducing himself. More

Any service I've ever had at Clearwater Lexus has always been top-notch service. Will only bring my vehicle there. Thanks for all ya'll do been top-notch service. Will only bring my vehicle there. Thanks for all ya'll do More

I buy and service my car here and have, since 2007. Eric Almberg has been my service manager and I appreciate all he has done to keep me rolling (even answering my stupid questions). I feel I have been tre Almberg has been my service manager and I appreciate all he has done to keep me rolling (even answering my stupid questions). I feel I have been treated professionally, fairly and respectfully over the years. The quality of the product really makes it a great life choice. I have many options open to me but I take my business HERE. More