Lexus of Clearwater - Service Center
Clearwater, FL
537 Reviews of Lexus of Clearwater - Service Center
The service department is not what you expect. Customer service is below average. My windshield was damaged while installing the rubber filler in the wipers. I discovered this on my way out. I bro Customer service is below average. My windshield was damaged while installing the rubber filler in the wipers. I discovered this on my way out. I brought to the attention of the service manager. It was later replaced but it seemed that no one knew of this mishap before they brought my car back to me. The service manager was not very helpful or welcoming. I was left standing for few minutes nearby his desk and he never asked me to take a seat while he continued to finish the paper work. Usually the service managers complete the paperwork and bring it to me while I am sitting in the waiting area. After discovering what happened, he brought the mechanic who acknowledged his error and apologized for. It should be noted that when this was brought to the general manager and the service department manager they took good care and handled it efficiently and appropriately. More
Excellent service and advisor. My Lexus was serviced correctly - no problems - in and out on the predetermined timeframe. Highly recommend! My Lexus was serviced correctly - no problems - in and out on the predetermined timeframe. Highly recommend! More
The service department has really declined. The service advisor that was initially scheduled to my appt was not in and the one that I was changed to was late. I was not contacted immediately wh The service advisor that was initially scheduled to my appt was not in and the one that I was changed to was late. I was not contacted immediately when my car was done and upon returning to pick up it was a fiasco and I was waiting quite some time for staff to be finished with current customers. It would’ve been nice to have been acknowledged during this time. This experience was extremely disappointing to see the decline. More
Customer service is outstanding. They took the time to listen to our concerns and made sure that all the issues were taken care of. Superior service. They took the time to listen to our concerns and made sure that all the issues were taken care of. Superior service. More
As usual Service was thorough and efficient. I am comfortable trusting the safety and welfare of our Family to Lexus Of Clearwater. I am comfortable trusting the safety and welfare of our Family to Lexus Of Clearwater. More
I am very pleased with the service maintenance provided by Lexus of Clearwater. We keep coming back here for regular maintenance on our 2013 Rx450 and it keeps running great. We appreciate the pleasant st by Lexus of Clearwater. We keep coming back here for regular maintenance on our 2013 Rx450 and it keeps running great. We appreciate the pleasant staff and thorough work they provide along with a pleasant waiting area. I would definitely recommend them for all your Lexus needs. More
As always I am very pleased with the service. I received, not only from the moment I scheduled my appointment to the time I arrived at the dealership, my service consultan is Eric Almberg, exce I received, not only from the moment I scheduled my appointment to the time I arrived at the dealership, my service consultan is Eric Almberg, excellent person, my car runs perfectly thanks to the service it gets there. More