Lexus of Clearwater - Service Center

I went to have tires changed - although I had been promised loaner car, there was none. I could not wait as I'm caregiver for disabled husband who needed transportation to his physical therapy. I wa promised loaner car, there was none. I could not wait as I'm caregiver for disabled husband who needed transportation to his physical therapy. I was then promised a pick-up two days later at 6:30 a.m. Although I waited, no-one showed up. Entire matter was then handled by my wonderful service advisor, who ensured promises were kept. Substitute advisor was terrible, misrepresented what she could/would do, and so did the scheduling person, who assured me I was listed for a car. From now on, I will ensure my advisor is there and will not deal with any one else. I feel I was taken through a week of deception by a place that in the past has always come through. I understand that the dealership has less loaners - if that's the case, they need to plan better and not misrepresent. Although my advisor said they could rent me a car from Enterprise, he could not promise an SUV - which is the only car that my husband can use to get in and out of the car. This experience left me very disappointed. More

In and out with loaner with minimum inconvenience. Pickup just as easy. Feels and drives like new! I've had a few cars but this Lexus has been the best by far. Just as tight and rattle free as the Pickup just as easy. Feels and drives like new! I've had a few cars but this Lexus has been the best by far. Just as tight and rattle free as the day I bought it fifteen years ago. More

They have been very professional, courteous, and have provided good customer service, and excellent workmanship provided good customer service, and excellent workmanship More

I believe my rep was Lana, and if I am wrong my deepest apologies. She is awesome! Extremely nice and always takes care of things that are in her control! apologies. She is awesome! Extremely nice and always takes care of things that are in her control! More

Stopping in for service at Lexus in Clearwater is like visiting a friend. Eric Almberg and the service department always give the best recommendations and service. I know when I leave, my 2022 RX350 is visiting a friend. Eric Almberg and the service department always give the best recommendations and service. I know when I leave, my 2022 RX350 is in top condition due to the quality of service. More

This was my first service at Lexus of Clearwater after moving from Maitland Florida and I could not have been more impressed. My service advisor, Russell, went above and beyond to insure my complete sat moving from Maitland Florida and I could not have been more impressed. My service advisor, Russell, went above and beyond to insure my complete satisfaction. Everyone at the facility was welcoming and made my visit a pleasure. More

For over 14 years Lexus of Clearwater has provided outstanding customer service and experience. Thank you. outstanding customer service and experience. Thank you. More

I Just had regular service done to my ES350. Service and personnel great as usual. Service and personnel great as usual. More

Russell always takes the best care of our RX350s and has done so for years. And Lexus cars are the best, bar none! done so for years. And Lexus cars are the best, bar none! More

Very nice and professional and courteous. The service rep Russ was very nice and helpful The service rep Russ was very nice and helpful More