Lexus of Clearwater - Service Center

First uncomfortable situation I have had in 20 years of Lexus life. Needed air in tire for the second time in a month or so, Greeter and advisor did a terrible job of making me feel comfortable with the di Lexus life. Needed air in tire for the second time in a month or so, Greeter and advisor did a terrible job of making me feel comfortable with the diagnosis. Found out my service advisor, Nick, was at lunch. Upon his return, he assured me he would take care of my problem as he always had. I explained the situation about the other employees, More

Always accommodating when time comes for servicing. So far have never been strong armed into purchasing unnecessary things So far have never been strong armed into purchasing unnecessary things More

Thank you for the return of the seasoned, more knowledgeable service representative, like Mr. Russell Kaye. It really makes a difference in the service received. Also, thank you for returning the knowledgeable service representative, like Mr. Russell Kaye. It really makes a difference in the service received. Also, thank you for returning the initial welcoming drive in/check in service personnel. More

Your service tech Eric Elmburg is very helpful when ever I come in for service I come in for service More

My service experience was perfect. I brought my ES 350 in for service on August 22. I was promptly greeted by Service Advisor Paul Hildebrand. Paul is a very engaging person and presen I brought my ES 350 in for service on August 22. I was promptly greeted by Service Advisor Paul Hildebrand. Paul is a very engaging person and presents himself very well. He explained the service work I needed, as well I the expenses. I was then introduced to a very polite young lady who drove me to nearby coffee shop and brought me back. She too was very cordial. You are fortunate to have both of them. More

Kevin was very helpful, courteous and professional. It made my experience at the dealership very enjoyably It made my experience at the dealership very enjoyably More

I have been a customer of LEXUS of CLEARWATER for more than 20 years. My first Lexus was a 1996 ES300, after that I purchased a total of 5 LEXUS. THERE SERVICE exceeds my expectations, they are very preci than 20 years. My first Lexus was a 1996 ES300, after that I purchased a total of 5 LEXUS. THERE SERVICE exceeds my expectations, they are very precise in service and know what I expect from them! Thank you LEXUS! More

The service team will say anything necessary to get you into the dealership, but it's all just lip service. I was misled into thinking parts and labor would be performed under warranty, and it wasn't. In into the dealership, but it's all just lip service. I was misled into thinking parts and labor would be performed under warranty, and it wasn't. In fact, when I spoke to the national Lexus offices, they confirmed that the service manager never contacted them (he stated he did). So that was a lie by the service manager. Then the person at Lexus continued the facade by telling me to send pics and more info, only to rule that they would not replace the work nor install the part as part of their goodwill problem. They stated it was because I didn't have the dealership install the part. Well ... They knew this fact from the initial call! In summary ... I bought an ABS brake actuator for $1250 from Lexus of Clearwater brand new, it failed less than 16 months later, and I am out of luck. I had to buy it to begin with because Lexus failed to notify me that they issued an extended warranty on this part back in 2016! (which expired in 2018). So now I am faced with buying another ABS actuator for $1,250. That will be 2 in less than 2 years, and I have no reason to believe it will last more than 16 months. I am frustrated with their decision and disgusted by their deception and lies. More

He was patient with my warranty company not responding, he worked hard to solve each and every problem I had with my vehicle, and he was very polite to me and I am not the best cui in the world. The detail he worked hard to solve each and every problem I had with my vehicle, and he was very polite to me and I am not the best cui in the world. The detail shop cleaned my ar so we'll , it made me have a second thought on painting it. The inside was perfect. More

Pleasant experience getting oil change and tire rotation. Not too long of a wait. Love the car wash too. Wade was a pleasure to work with. Not too long of a wait. Love the car wash too. Wade was a pleasure to work with. More