Lexus of Clearwater - Service Center

Excellent advisor, excellent service, facility was immaculate, was updated on progress throughout my visit, waiting area was very comfortable immaculate, was updated on progress throughout my visit, waiting area was very comfortable More

Outstanding! !! On Friday 8/18 I had an appointment at the Clearwater Lexus location to procure an extended warranty for my 2018 LC500. Prior to my appointment, I !! On Friday 8/18 I had an appointment at the Clearwater Lexus location to procure an extended warranty for my 2018 LC500. Prior to my appointment, I was contacted by Mr. Scott with a welcome message. He advised who to ask for and followed again with a welcoming reminder message. I had purchased the LC from a CarMax affiliated dealer in Orlando after shopping all used Lexus LC500’s available in Florida for a number of months including the Clearwater facility. I wish I was able to find what I wanted (and could afford) at this dealership, but it did not work out that way. We met with Sidney Campbell who was exceptional! He was personable, engaging, extremely accommodating with regard to tailoring my warranty to my needs while showing me every option. I cannot stress enough how special I felt, especially given the fact I did not purchase the car from your dealership. I was treated with respect, friendliness and made to feel like a valued customer by Sidney, and Michelle in the service dept. as well. I left the car for 15,000 mi. Check-up and overall assessment. Your service dept. was so impressive from the techs to the service (washing the car) to that beautiful facility. My husband and I are retirees of IBM Corporation which instilled in us the meaning of excellence in work ethic and customer service. Your employees and management model are by far the first company we can say we have encountered in many years that embody those exceptional standards! I would not take my car anywhere else and if I do buy another Lexus, it will definitely be at your dealership. More

I had a very positive experience having my Lexus RX350 serviced on Monday 8/28. Seth greeted me at the service lane and explained the routine service and available options. He was professional and articul serviced on Monday 8/28. Seth greeted me at the service lane and explained the routine service and available options. He was professional and articulate. The service was completed and car washed in little over an hour. The waiting area was clean, quiet and very comfortable for me to complete a business project. More

This was the first service for our new UX250H at Lexus of Clearwater. We had a stone hit the driver’s door and are having some key fob seat memory issues. We dropped the car off and left it there with no req Clearwater. We had a stone hit the driver’s door and are having some key fob seat memory issues. We dropped the car off and left it there with no requirements for it’s return other than those issues be resolved. When we picked up the car the paint chip was covered, but it looked like someone just put nail polish over the chip and you can still see the difference in thickness where the chip is. The setting of the memory seats to each key fob was also not done. Going to Lexus of Clearwater ended up being a total waste of time because they didn’t do half of what I asked, and the other half was done incompetently. It was also my understanding that Lexus vacuumed and washed the car whenever you bring it in and that was also not done. Lexus of Tampa is a longer drive but looks like we will have to make it based on this visit to Lexus of Clearwater. More

Michelle and the service team at Clearwater Lexus are professional and timely. Once a car is purchased, the face of Clearwater Lexus is the service team. And the service team delivers. professional and timely. Once a car is purchased, the face of Clearwater Lexus is the service team. And the service team delivers. More

My 60,000 Mike's check up went just perfect. Had lots of things done and got back in record time. Paul was outstanding. Thanks to Everyone at the Clearwater Lexus dealship....5 stars Tom Hicks Had lots of things done and got back in record time. Paul was outstanding. Thanks to Everyone at the Clearwater Lexus dealship....5 stars Tom Hicks More

Good service,very friendly,very clean,good employees,best dealership,have good snacks,very accomodating dealership,have good snacks,very accomodating More

Highly professional staff, courteous and welcoming. Exactly what one expects for Lexus. A pleasant environment for waiting. Exactly what one expects for Lexus. A pleasant environment for waiting. More

Very thorough service was performed promptly as always. It’s a pleasure bringing my vehicle to the dealership. It’s a pleasure bringing my vehicle to the dealership. More

My husband is handicapped and when we had a flat tire Clearwater Lexus immediately sent someone to help and got us on the road right away. We drove to dealer and they put new tire on and washed our car. Clearwater Lexus immediately sent someone to help and got us on the road right away. We drove to dealer and they put new tire on and washed our car. Such nice people. This is our third lexus from them. More