Lexus of Clearwater

Top notch team of professionals who in my opinion really care about your vehicle repairs. care about your vehicle repairs. More

Michelle, my regular service advisor, always goes the extra mile to ensure my 2004 Lexus LS430 (vintage!) gets the care it deserves. I could go to other places for service, but I wouldn't get this level extra mile to ensure my 2004 Lexus LS430 (vintage!) gets the care it deserves. I could go to other places for service, but I wouldn't get this level of expertise. More

This dealership is great for purchases and service. I’m reminded by email when I am due for oil changes which I like. Also have a great service Michelle S who has great attention to details and expla I’m reminded by email when I am due for oil changes which I like. Also have a great service Michelle S who has great attention to details and explains what additional service needs to be done now, and what can wait a it. I’ve referred my neighbor to her! Shuttle driver Sharon was very nice. More

Great experience from start to finish, traded in an old work truck for a lightly used Lexus. Extended warranty options were offered but not pushed; in fact, no hard selling was done so overall, a very eas work truck for a lightly used Lexus. Extended warranty options were offered but not pushed; in fact, no hard selling was done so overall, a very easy process. More

I'd like to rate the Sales Process a 5, and the Finance process a 3. Preston did a great job at communication with us for the entire year of 2023. Every time he had a vehicle coming or available, he wo process a 3. Preston did a great job at communication with us for the entire year of 2023. Every time he had a vehicle coming or available, he would contact us. We were finally ready in November and we made a deal with him in Mid December. We arrived in Florida for our winter vacation on Dec 30 and picked our new car up that day. The 2.49% finance rate on GX460 models is what tipped us to buy at this time. The day after picking up the car I received notice that I dislike the AutoNation policy of requiring a credit check in advance of the purchase instead of going online to Lexus Financial for the credit check. Even though I said in writing that I preferred to have the credit check to be done through Lexus Financial, I was told that Lexus provides the programs. We qualified in mid December and I was sent a purchase agreement of the final price calculation and a chart showing the payment with the 2.49% rate - which I was asked to sign to secure the purchase. When we arrived at the dealership, we were asked to complete another credit application which was described as "just needing the original copy on file in addition to the digital application". We moved our personal items from our car to the new car and had a lengthy wait for the finance officer to meet with us. After completing the paperwork for the financing and signing the purchase and finance documents (digitally), we were presented with several options for additional coverage that we could purchase. The only one we were interested in was the tire and wheel protection. After the finance person extended the coverage to 60 months unlimited miles, we agreed to purchase it as we told him "because we would certainly need new tires within that 60 month period". As we did not want to have to change the finance documents and resign everything again, we provided a credit card for the purchase of the T&W protection. We digitally signed the paperwork for the T&W protection and left the dealership at 9:30 pm (Closing time was 7 PM) after a 4 hour process. After reading through the paper documents for the T&W protection We read that the coverage was only valid if the tire wear was 3/32" or better and it DID NOT COVER WEAR, which we expressly discussed with the finance person. So we spoke with Sidney on Dec 31 and declared the intention to cancel the T&W coverage- well within the 30 day time frame provided in the documents for cancellation. I received the cancellation form by email on Jan 5th. I contacted him to let him know that we did not have a printer at the vacation rental and that I'd sign the form when we came to the dealership on January 10th for the appointment to pick up the missing All Weather Cargo mat and for the window tint which was not completed in advance of our arrival on Dec 30th. At that time I asked if the refund for the cancellation would be processed back to our credit card. Sidney promised to speak to accounting and get back to us on that but it might have to go to the principal of the loan. After our service appointment was complete, we left the dealership. On Jan 12th, I asked our sales rep to contact Sidney about the disposition of the refund as we still had not heard from him. Sidney responded, "Because the Warranty was already processed and enforced by the Warranty company we have to cancel it with them and therefore the Refund for the full amount goes back to the Principle of the loan." When I queried about how long that process would take to apply the amount to the principal, I was told that it could be up to 12 weeks. In addition, the cargo mats that we were to pick up on Jan 10 during our service visit, were FedEx shipped to our home in Jefferson, SD. So, I would say that our experience with the Finance aspect of our customer experience with Lexus of Clearwater was much less satisfying than expected based on the exemplary attention we have received from Preston. More

Excellent service with comfortable waiting area. Paul was very helpful in accessing my needs. Top notch. Paul was very helpful in accessing my needs. Top notch. More

Harry was a great Sales person. He communicated well via email and work well with his management to get me the right vehicle for right price in person. Overall a very good experie He communicated well via email and work well with his management to get me the right vehicle for right price in person. Overall a very good experience. Unfortunately, the management was not able to match the same discount on another vehicle but highly recommend Harry for your Lexus at Clearwater. More

Always a pleasure working with this dealership. Israel was great to work with and helped me find the perfect car! Israel was great to work with and helped me find the perfect car! More

Run around. Service is slow and expensive. Absolutely brutal experience buying a car coming off lease. Service is slow and expensive. Absolutely brutal experience buying a car coming off lease. More

Kevin was extremely kind & helpful , he treated me like not only a customer but a friend! not only a customer but a friend! More