Lexus of Clearwater

I have used Lexus of Clearwater for the past 16 years for servicing and buying Lexus vehicles.This dealership is for more superior than others that i have experience with.Shaun was my service rep (09-14-13) servicing and buying Lexus vehicles.This dealership is for more superior than others that i have experience with.Shaun was my service rep (09-14-13) for my RX350. He was very professional, excellent attitude, knowledgeable and courteous.I was impressed with his attention to detail,and he was very respectful of my needs. We were truly pleased with all the service.I will highly recommend this dealership and Shaun to my friends.Thanks for a job well done. More

My experience with Lexus of Clearwater has been very positive and gratifying. I first dealt with John T, and he made me feel comfortable, he was descriptive and he was very respectful. Secondly, I dea positive and gratifying. I first dealt with John T, and he made me feel comfortable, he was descriptive and he was very respectful. Secondly, I dealt with Anthony in finance. He was professional, courteous and knowledgeable. The decision to buy my car from Lexus of Clearwater was not difficult because the atmosphere and the people made it very easy. I was going to just start my shopping and I was going to a few other dealerships, I never made it to another dealer. I was so satisfied and the experience was so pleasant I saw no reason to take my business elsewhere. I also loved the Lexus ES350! How could I not??? My final experience was with Saide (sp), the General Manager. Saide finalized the spirit I saw and felt of gratitude and respect. My parents bought their Lexus at Lexus and Clearwater and have always raved about their experience, and it most certainly held true. I will always tell people where I bought my car and the experience I had there. Lexus of Clearwater is off the charts! I thank each of you for the kindness and respect. Jennifer Downing More

This is my third new Lexus I have purchased from this dealership. Overall they make the experiance relaxing and provide a luxury car experiance. Jose Cordeo my sales person went out of his way to make dealership. Overall they make the experiance relaxing and provide a luxury car experiance. Jose Cordeo my sales person went out of his way to make it easy even coming to my office to take care of some paperwork. I enjoy the drop off and pick up for service and the free loaner car. And I really like my new ES350. More

I have purchased several vehicles over my 74 years of life and have never had a more pleasant experience than at Lexus of Clearwater because of the rapport developed between Peter Viggliano and me. His d life and have never had a more pleasant experience than at Lexus of Clearwater because of the rapport developed between Peter Viggliano and me. His demeanor, product knowledge, and no-rush attitude were major factors in determining the purchase of the Lexus ES 350. Even after the "paper" work was "signed and sealed", he continued to be helpful and patient in the instructional, teaching mode for the car. A true gentleman and an excellent sales representative. I would definitely recommend the dealership and Peter Viggiano. More

Want to give a huge shout out to Service Advisor Mark Niquette. We have a 2006 RX330. Every service since it was new we complained about intermittent problems with the rear hatch. No one seemed to be Niquette. We have a 2006 RX330. Every service since it was new we complained about intermittent problems with the rear hatch. No one seemed to be able to do anything about it. Was a very frustrating disappointment for us. Recently (July 2013), we took the car in for service, with almost 6 years and 31,000 miles on it. Again we complained about the problems with the hatch. The service department told us it was a bad battery in the key fob, replaced the battery and sent us on our way. Needless to say, that didn't fix it. It failed when we tried it at pickup. We left the car with Lexus of Clearwater and after more investigation were told it needed new struts, at a cost to us of $684.00. I explained to Mark how many times we had asked for this to be repaired while the car was under warranty and asked him to go to bat for us. HOMERUN. Lexus agreed to pay for the entire repair. We picked up the car, drove it home, and the next day still had the same problem. Another call to Mark got us a free loaner car delivered to our house. LOC kept the RX for a few more days, did some more repairs, and didn't charge us anything. After we got the car back and have given it a few days of use, we have had no problems with the hatch. I can't say how much we appreciate the effort Mark put out on our behalf. He stuck with us until he solved our problem. Something no one else had done before. THANKS AGAIN, MARK. Well done! More

My husband and I visited this dealership twice searching for a good deal on a certified pre-owned RX350 suv. We encountered friendly and informative staff like Jose Cordero. He gave us options to think abou for a good deal on a certified pre-owned RX350 suv. We encountered friendly and informative staff like Jose Cordero. He gave us options to think about and called us back for follow-up. We weighed the options for used versus new. We went back the second day to purchase or lease a new vehicle. We were assisted by Peter Viggiano who was the ultimate professional. He was genuine,patient, friendly, informative and led us through the long process until we drove out of the dealership with the car that we wanted at the best negotiated price. Peter explained all features with great patience and even provided lunch to our impatient ten-year-old son. Such a sales representative is a treasure and a great asset to any organization. Thank you Peter and Jose for allowing us to experience a wonderful first-time, top-rated customer service experience at your dealership. You have ensured customer loyalty in our family. More

I came in to the dealer ship with a funny noise in my front end. Mark test drove with me and comfortable with him. He understood my concern and fear hearing this noise, reassured me that it would be take front end. Mark test drove with me and comfortable with him. He understood my concern and fear hearing this noise, reassured me that it would be taken cared of. When Mark called me with the update he explained to me the problem and the fix. I wouldn't go anywhere else to have my car worked on this place was awesome. Thank you service team. More

The buying experience was pleasurable. Jose was very knowledgeable and courteous and professional. We have done business here in the past. There seems to be a much more relaxing atmosphere than before knowledgeable and courteous and professional. We have done business here in the past. There seems to be a much more relaxing atmosphere than before. From the moment you walk in, Dee Dee, greets you with a smile and immediately assists you with finding a manager, or a sales person, or a beverage. My only negative comment would be around the closing process which was old school, too many papers to sign, there has to be a quicker way to do this workflow. Perhaps an app that lets you sign once or twice during the process. Overall, we had a very good experience... More

It is always hard to find an honest & trustworthy dealership and mechanic. Shaun Mathena was very professional and courteous. I would gladly recommend this office. Thank you for being quick and suff dealership and mechanic. Shaun Mathena was very professional and courteous. I would gladly recommend this office. Thank you for being quick and sufficient. More

I decided to come to Lexus at Clearwater because a friend told me they worked with Shaun in service and he treated her right. It is hard to find that kind of treatment when having car trouble as a woman. He told me they worked with Shaun in service and he treated her right. It is hard to find that kind of treatment when having car trouble as a woman. He didn't talk down to me but still took the time to explain what and why in regards to my repairs. I will definitely recommend working with Shaun to my friends and family, and of course I will work with no one else! Thank you Shaun, I hope you read this! You are doing a great job! More